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3 Ways Your Service Desk Can Increase Business Trust with Agile
sponsored by Cherwell
MICROSITE: Service desks are losing their good reputation, being seen as slow and unhelpful. Read on to learn about the three keys to building business trust with your service desk utilizing Agile methodology.
Posted: 13 Jun 2017 | Published: 17 Oct 2016

Cherwell

Considering the Docker Data Center
sponsored by Contino
WHITE PAPER: Discover how to activate more efficient use of infrastructure, platform portability, and increased resiliency with the Docker data center container strategy highlighted here. Read on to learn how to use containerization to speed up software deployment, and more.
Posted: 01 Jun 2017 | Published: 01 Jun 2017

Contino

Why Today's Approaches Fail
sponsored by ServiceNow
WHITE PAPER: Access this white paper to learn how current approaches to providing IT services are failing, why you need service-aware event management, and how you'll handle service issues in the near future.
Posted: 16 Mar 2017 | Published: 30 Jun 2016

ServiceNow

IT Service Management Goes to School
sponsored by Cherwell
EBOOK: IT teams are being tasked with doing more with less, as tech issues just keep growing, so what do you do? This is where ITSM comes in. Access this e-book to read case studies from 9 leading colleges from across the U.S. to see how each implemented ITSM tools to tackle challenges common to most businesses.
Posted: 12 Apr 2017 | Published: 29 Dec 2016

Cherwell

IT Service Management Blueprint: Consolidate and Gain Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER: This white paper offers a blueprint for getting your help desk under control, while advancing service management delivery within your organization. Read on to discover suggested steps to enhance ITSM, including how to consolidate apps and data, organize services, and more.
Posted: 21 Mar 2017 | Published: 31 Dec 2016

ServiceNow

Transform your Business with HCI
sponsored by Dell EMC Intel®
ANALYST REPORT: This report navigates IT decision-makers through the evolution of the HCI market—whether beginning their initial deployments or expanding their HCI deployments to new workloads. Read on to learn why HCI is a crucial building block for hybrid cloud, how to expand HCI deployments for remote sites and DR, and more.
Posted: 13 Apr 2017 | Published: 28 Feb 2017

Dell EMC Intel®

Frictionless IT Management Disrupts the Status Quo
sponsored by Red Hat
ANALYST REPORT: In the following exclusive white paper, learn about the roles open source cloud, automation, and orchestration play in IT management. View now and uncover a hybrid cloud IT management portfolio that can help IT overcome the hardships of new technology.
Posted: 12 Aug 2016 | Published: 29 Feb 2016

Red Hat

Shadow IT Guide: Protect Data and Avoid Compliance Violations
sponsored by Globalscape
WHITE PAPER: Are you sure that employees are only using IT-sanctioned ways of transferring data? If the answer is "no," then your sensitive data may be vulnerable. In this guide from Globalscape, you'll learn: what shadow IT is and its drawbacks, how to identify signs of a shadow IT problem, how to reduce shadow IT, and more.
Posted: 07 Nov 2016 | Published: 31 Oct 2016

Globalscape

Put Your Customer First with Scalable and Adaptable Unified Infrastructure Monitoring
sponsored by CA Technologies
SOFTWARE DOWNLOAD: Are disparate monitoring systems tripping you up with convoluted complexity? Download here a free trial of CA Unified Infrastructure Management, which will empower your customer-first strategies with a scalable, adaptable unified monitoring solution—eliminating the need for disparate monitoring systems.
Posted: 13 Sep 2016 | Premiered: 13 Sep 2016

CA Technologies

A Quick Guide to Modernizing Customer Service
sponsored by ServiceNow
WHITE PAPER: 80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

ServiceNow
 
 
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