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AventX Connector for SAP ERP
sponsored by STR Software
DATA SHEET: AventX Connector for SAP ERP works in conjunction with AventX UNIX to automatically fax a limitless number of business documents directly from your SAP application. An economical, easy-to-implement product, the AventX Connector for SAP ERP gives companies the simple tools they need to achieve measurable savings and enhan
Posted: 08 May 2009 | Published: 08 May 2009

STR Software

How to Shed Redundant Customizations for a Lighter Upgrade
sponsored by Panaya, Inc.
WHITE PAPER: Read this white paper to learn how to shed excess code and redundant customizations for faster and more efficient Oracle E-Business Suite upgrades.
Posted: 02 Mar 2012 | Published: 02 Mar 2012

Panaya, Inc.

The Oracle Return on Investment Calculator
sponsored by STR Software
ASSESSMENT TOOL: This Return on Investment FAX calculator helps you determine the what sending faxes manually costs your organization annually, demonstrating how an automated FAX solution from STR Software can save your company money.
Posted: 08 May 2009 | Published: 08 May 2009

STR Software

Data Exchange & Event Processing for Oracle EBS
sponsored by STR Software
VIDEO: Oracle E-Business Suite users can now control the transfer and processing of data from within the familiar EBS forms interface.  In this short video you will experience how a standardized process allows EBS users to become self-sufficient in the transfer of data to and from EBS and other systems, internally and externally to your IT environment. 
Posted: 19 Oct 2010 | Premiered: 19 Oct 2010

STR Software

Logitech Implements Akamai EdgeComputingSM for Java to Extend Marketing-Driven, Promotional Contest
sponsored by Akamai Technologies
CASE STUDY: EdgeComputing for Java is a new deployment model for enterprise Java Web applications in which the customer selects components of the applications to run on the Akamai network, taking advantage of the global reach.
Posted: 08 Jun 2004 | Published: 01 Mar 2003

Akamai Technologies

Increasing Lifetime Value through Personalized Online Customer Journeys
sponsored by Cxense
ANALYST REPORT: Staying relevant to audiences in view of disruption is the biggest challenge faced by organizations today. In this report by Frost & Sullivan, CX leaders across a variety of industries share insight into the importance of online customer journeys and the different outcomes required from customer engagement.
Posted: 30 Aug 2017 | Published: 30 Aug 2017

Cxense

Why Your Best Agent is a Chatbot
sponsored by Sophos
WHITE PAPER: Enterprises can use artificially intelligent chatbots as virtual agents or assistants to replicate the effectiveness of their best agents and reduce customer frustration and wait time. It sounds great, but how do you get your plan up-and-running? Check out this chatbot 101 guide.
Posted: 26 Oct 2017 | Published: 26 Oct 2017

Sophos

The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

Creating a Connected Customer Experience: Best Practices & Industry Analysis Report
sponsored by MuleSoft
RESEARCH CONTENT: Customer experience is more important than ever. Increasing numbers of businesses see customer experience as the key battleground, where fortunes can be made or lost. In this research report, discover a number of best practices and barriers to consider when connecting your customer experience to deliver a seamless experience.
Posted: 09 Jun 2017 | Published: 09 Jun 2017

MuleSoft

Case Study: How ( And Why) Teladoc Chose Their New Contact Center Tool
sponsored by Five9
CASE STUDY: Teladoc, a leading provider of telehealth services, had trouble with their new in-house contact center tool. The platform was difficult to navigate, it lacked administrative features, and they faced frequent outages. Learn how Teledoc updated their contact center tool to improve customer satisfaction ratings by 97% and more.
Posted: 27 Sep 2017 | Published: 27 Sep 2017

Five9
 
 
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