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ALSO CALLED: Workflow Automation, Work Flow Software, Workflow Management Software
DEFINITION: Workflow is a term used to describe the tasks, procedural steps, organizations or people involved, required input and output information, and tools needed for each step in a business process. A workflow approach to analyzing and managing a business process can be combined with an object-oriented programming approach, which tends to focus on documents and data. In general, workflow management focuses  … 
Definition continues below.
Workflow SoftwareReports
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IBM Lotus Notes and Domino
sponsored by IBM
TRIAL SOFTWARE: IBM Lotus Notes and Domino Administrator clients form the backbone of a simplified, security-rich, and real-time work environment designed to foster an increase in knowledge sharing, business insight and productivity. Download the trial for an evaluation period of 90 days.
Posted: 16 Dec 2011 | Premiered: 16 Dec 2011

IBM

Tip Guide: DCM and analytics: Looking at the big picture with Michael Dortch
sponsored by IBM
EGUIDE: This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this Q&A, Constellation Research analyst and ebizQ blogger Michael Dortch shares insight and advice about dynamic case management (DCM), analytics, and a bigger-picture view of case management.
Posted: 07 Dec 2011 | Published: 05 Dec 2011

IBM

Tip Guide: Moving DCM beyond healthcare: Steven Spear discusses architecture, collaboration and more
sponsored by IBM
EGUIDE: As dynamic case management (DCM) moves into the broader business world, one of its biggest drivers is the need to ensure that knowledge workers have access to the right information at the right time. In this tip guide, readers will learn what author and MIT professor Steven J. Spear sees as the key trends in DCM's ongoing expansion and evolution.
Posted: 07 Dec 2011 | Published: 05 Dec 2011

IBM

Tip Guide: Analytics in dynamic case management: Strategies, tactics and expert insights
sponsored by IBM
EGUIDE: This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this article, ebizQ contributor Alan Earls offers strategies and tactics for successfully combining dynamic case management (DCM) and analytics.
Posted: 07 Dec 2011 | Published: 05 Dec 2011

IBM

How social/collaborative approaches can build bridges in case management
sponsored by IBM
EGUIDE: In this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management.
Posted: 21 Nov 2011 | Published: 17 Nov 2011

IBM

Building on a BPM framework: Can it work for DCM?
sponsored by IBM
EGUIDE: This tip guide continues ebizQ.com’s deep dive into approaches for constructing a sound case management architecture. In this installment, ebizQ.com contributor Christine Parizo provides best practices for considering a case management framework based on business process management or other technologies.
Posted: 21 Nov 2011 | Published: 17 Nov 2011

IBM

Four tried-and-true best practices for effective case management
sponsored by IBM
EGUIDE: In this tip guide, readers will learn best practices for effective case management from technology writer (and ebizQ.com contributor) Crystal Bedell.
Posted: 21 Nov 2011 | Published: 17 Nov 2011

IBM

Analyst Report: Case Management Automation - Facilitating Compliance
sponsored by EMC Corporation
WHITE PAPER: Read this white paper to learn about the compliance implications of case-based process automaiton.
Posted: 22 Sep 2011 | Published: 30 Sep 2010

EMC Corporation

UPMC reshapes the nursing unit with SmartRoom
sponsored by IBM
CASE STUDY: UPMC sought to improve the workflow efficiency in its nursing units to enhance the quality of care, reduce costs/errors and leverage its nursing resources more effectively. Supported by its partnership with IBM, UPMC developed SmartRoom, a workflow optimization system that leverages clinical intelligence to guide nursing decisions and activities.
Posted: 07 Jul 2011 | Published: 01 Jul 2010

IBM

Accounts Payable: Consolidating AP Workflow Outside ERP Systems
sponsored by Esker Inc.
WHITE PAPER: Accounts payable (AP) automation has undeniable benefits but can be difficult in complex ERP environments. Read this white paper to explore the advantages of an automation approach that runs AP workflow outside ERP systems.
Posted: 05 Jul 2011 | Published: 05 Jul 2011

Esker Inc.

Understanding and Selecting a File Activity Monitoring Solution
sponsored by Imperva
WHITE PAPER: Imagine having a tool to detect an administrator suddenly copying the entire directory containing the latest engineering plans, or a user with rights to a file outside their business unit accessing it for the first time in 3 years.
Posted: 20 May 2011 | Published: 16 May 2011

Imperva

Fast, Secure Access to VDI Applications: The Role of Automated Access in Accelerating Virtual Desktop Adoption
sponsored by Imprivata
WHITE PAPER: This whitepaper looks at ways that organizations can increase virtual desktop adoption and security simultaneously using automated access for VMware View™ 4.5 and Oracle’s Sun Ray.
Posted: 07 Apr 2011 | Published: 07 Apr 2011

Imprivata

Stratus Technologies: Stratus streamlines contract negotiations
sponsored by SpringCM
CASE STUDY: Stratus needed to address 3 key needs: Salesforce.com integration; user access through a familiar Outlook interface; and full self-service visibility for salespeople. The SpringCM Contract Accelerator for Salesforce.com enables Stratus' sales teams to collaborate, share best practices and to streamline contract negotiation and approval processes.
Posted: 18 Mar 2011 | Published: 18 Mar 2011

SpringCM

Best Practices In Enterprise Content Management: Five Tests to Evaluate Cloud Enterprise Content Management (ECM)
sponsored by SpringCM
WHITE PAPER: This paper will explore 5 tests to determine whether an organization can benefit from a Cloud ECM solution. Proven ECM technologies improve the effectiveness and efficiency of information flow in a business, ensuring the right information reaches the right person when and where they need it without compromising security of intellectual property.
Posted: 10 Mar 2011 | Published: 10 Mar 2011

SpringCM

E-Guide: Document-Centric BPM
sponsored by AuraPortal
EGUIDE: Read this ebizQ E-Guide and learn how case management can help make knowledge-centric work more efficient and systematic. Explore the benefits and challenges of taking a holistic approach to BPM as well as the power and complexity of case management BPM.
Posted: 01 Mar 2011 | Published: 01 Mar 2011


BI and ETL Process Management Pain Points
sponsored by Cisco Systems, Inc.
WHITE PAPER: This paper examines five frequently encountered BI and ETL process management painpoints, which can affect the accuracy and timeliness of vital enterprise data delivery, and how each of these painpoints can be successfully managed using process automation technology.
Posted: 31 Jan 2011 | Published: 31 Jan 2011

Cisco Systems, Inc.

Cisco Tidal Enterprise Scheduler
sponsored by Cisco Systems, Inc.
DATA SHEET: Cisco® Tidal Enterprise Scheduler is a software solution for cross-application and cross-platform enterprise job scheduling, batch business process automation, and application integration. Continue reading this data sheet to learn more.
Posted: 25 Jan 2011 | Published: 25 Jan 2011

Cisco Systems, Inc.

Cisco Tidal Enterprise Adapter for Cognos
sponsored by Cisco Systems, Inc.
DATA SHEET: Enterprise Adapter for Cognos is an enhancement to Enterprise Scheduler that allows users to schedule relevant Cognos activities graphically in the context of all other enterprise jobs. It puts stored reports and configuration items automatically into the UI. Continue reading this data sheet to learn more.
Posted: 24 Jan 2011 | Published: 24 Jan 2011

Cisco Systems, Inc.

Understanding and Selecting a Data Loss Prevention Solution
sponsored by Websense, Inc.
WHITE PAPER: Data Loss Prevention has matured considerably since the release of the first version of this report three years ago. Back then, the market was dominated by startups with only a couple major acquisitions by established security companies.The entire market was probably smaller than the leading one or two providers today.
Posted: 13 Jan 2011 | Published: 13 Jan 2011

Websense, Inc.

Build a Solid Foundation for Secure Virtualization
sponsored by RSA, The Security Division of EMC
VIDEO: Many companies are now virtualizing their data centers. Some have virtualized between thirty and fifty percent of their systems. As this virtualization process reaches critical business applications, it’s important to pause for a moment and consider security. How will virtualization impact security?
Posted: 31 Dec 2010 | Premiered: 30 Dec 2010

RSA, The Security Division of EMC

Accounts Payable: Consolidating AP Workflow Outside the SAP System
sponsored by Esker Inc.
WHITE PAPER: Interested in automating the AP process? Before moving ahead, consider whether it’s best to automate AP workflow inside or outside the SAP system. Integrating a solution that runs AP workflow inside the SAP system might seem logical, but there are some important factors to take into account. Learn about the advantages of external AP workflow.
Posted: 20 Dec 2010 | Published: 20 Dec 2010

Esker Inc.

Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional
sponsored by SugarCRM Inc.
CASE STUDY: Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional.
Posted: 08 Nov 2010 | Published: 08 Nov 2010

SugarCRM Inc.

Tools and Frameworks for Collaborative Development Communities in the Enterprise A New Model for Distributed Teams
sponsored by CollabNet
WHITE PAPER: Collaboration has become an operational necessity for organizations. To succeed in today’s intensely competitive markets, an enterprise must enable collaboration among all members of its global development organization. This requires new tools and processes. Read this paper for insight into deploying an enterprise-class ALM platform.
Posted: 05 Oct 2010 | Published: 04 Oct 2010

CollabNet

SAP Travel Management at T-Com, eLearning for 140,000 Employees with datango
sponsored by datango AG
CASE STUDY: The IT department of T-Com Human Resources was faced with the challenge of training 140,000 employees to perform reporting processes for their own business travel as quickly as possible. Read this case study to find out how T-Com found their way to datango in their search for a customizable context sensitive online help system.
Posted: 04 Oct 2010 | Published: 04 Oct 2010

datango AG

Master Reference Data: Extract Value from your Most Common Data
sponsored by Talend
WHITE PAPER: Reference data is the lifeblood of an organization but inconsistencies can lead to inefficient processes and inaccurate analytics. Master reference data makes operational data more accurate, simplifies synchronization and migration projects and improves MDM effectiveness. Learn some key considerations for creating a reference data master.
Posted: 27 Sep 2010 | Published: 27 Sep 2010

Talend
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WORKFLOW SOFTWARE DEFINITION (continued): …  on processes rather than documents. A number of companies make workflow automation products that allow a company to create a workflow model and components such as online forms and then to use this product as a way to manage and enforce the consistent handling of work. For example, an insurance company could use a workflow automation application to ensure that a claim was handled consistently from initial call to final settlement. The workflow application would ensure that each person handling the claim used the correct online form and successfully completed their step before allowing the process … 
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