Organizations are being driven toward business process transformation in the quest to achieve process excellence. Enabling this transformation are business app workflow solutions. Access this essential guide that explains the drive toward business process transformation and the workflow solutions enabling it.
Customers expect a great end-to-end experience. Wherever work is accomplished in the enterprise, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future?
Read this case study to see how the solution has improved productivity and utilization of resources and helped consolidate individual labs’ capital budgets into a single centralized budget.
To understand the power of a BPM initiative, this paper provides background on the workflow solutions of the 90's, documents a few important events that helped shape the market, and presents the elements of a successful BPM suite.
Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional.
Accounts payable (AP) automation has undeniable benefits but can be difficult in complex ERP environments. Read this white paper to explore the advantages of an automation approach that runs AP workflow outside ERP systems.
Find out the best practices for planning for and deploying an endpoint DLP tool in your corporation. The technology overview section of this document provides a closer look on how DLP works with other existing technologies and how best to integrate DLP in your environment.
In this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management.
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