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Reduce Costs and Improve Customer Service with Workload Management
sponsored by Genesys
ANALYST REPORT: BPM, CRM, and contact center management applications aren't designed to manage manual work or dynamically adjust priorities based on incoming requests. In this Frost & Sullivan white paper, learn how an Enterprise Workload Management Solution complements existing systems to overcome these issues for reduced costs and improved customer service.
Posted: 02 Jul 2014 | Published: 31 May 2013

Genesys

The Future of Work: Exceed Customer Expectations with Workload Management
sponsored by Genesys
WHITE PAPER: Customers expect a great end-to-end experience, whether work is accomplished in the enterprise or in the back office, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future?
Posted: 30 Jun 2014 | Published: 26 Jun 2014

Genesys

Nucleus Research: Extend the Value of Oracle to Labor Management
sponsored by Kronos Incorporated
ANALYST REPORT: This paper explores how using Kronos to automate time and attendance workflows rather than Oracle products translated into a number of key returns involving lower software costs, better data acquisition, and less customization. Continue reading to learn about the benefits and value of using Kronos over Oracle for labor management.
Posted: 10 Jun 2010 | Published: 10 Jun 2010

Kronos Incorporated

Document Automation for Increased Purchasing Efficiency with SAP Systems
sponsored by Esker Inc.
WHITE PAPER: Learn how a document automation platform can help your organization achieve operational efficiencies, process control and ROI from SAP applications within the purchasing process.
Posted: 11 Jan 2007 | Published: 01 Jan 2006

Esker Inc.

Streamlining Access Control for SAP® Systems: The Many Advantages of Automated User Provisioning
sponsored by Security Weaver
WHITE PAPER: For organizations with high-volumes of employees leveraging SAP solutions, managing access is a complex undertaking. This paper examines the access control challenges and reveals the many advantages of automated user provisioning for SAP solutions.
Posted: 24 Sep 2008 | Published: 24 Sep 2008

Security Weaver

How social/collaborative approaches can build bridges in case management
sponsored by IBM
EGUIDE: In this tip guide, well-known industry analyst Neil Ward-DuttonĀ discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management.
Posted: 21 Nov 2011 | Published: 17 Nov 2011

IBM

Tip Guide: Analytics in dynamic case management: Strategies, tactics and expert insights
sponsored by IBM
EGUIDE: This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this article, ebizQ contributor Alan Earls offers strategies and tactics for successfully combining dynamic case management (DCM) and analytics.
Posted: 07 Dec 2011 | Published: 05 Dec 2011

IBM

 Achieving Measurable Gains by Automating Claims Processing
sponsored by Kofax, Inc.
WHITE PAPER: This white paper identifies seven levels of claims automation and provides a roadmap that can be followed to enhance claims processing for insurance companies worldwide.
Posted: 01 Apr 2010 | Published: 31 Mar 2010

Kofax, Inc.

Optimizing process management with IBM System z white paper
sponsored by IBM
WHITE PAPER: Read this white paper to learn more about the types of process problems that business process management (BPM) can address and how to determine where they exist in your organization so you can prioritize projects and start experiencing the benefits of BPM.
Posted: 13 Feb 2012 | Published: 30 Sep 2011

IBM

UPMC reshapes the nursing unit with SmartRoom
sponsored by IBM
CASE STUDY: UPMC sought to improve the workflow efficiency in its nursing units to enhance the quality of care, reduce costs/errors and leverage its nursing resources more effectively. Supported by its partnership with IBM, UPMC developed SmartRoom, a workflow optimization system that leverages clinical intelligence to guide nursing decisions and activities.
Posted: 07 Jul 2011 | Published: 01 Jul 2010

IBM
 
 
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