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How To Select The Right Remote Support Tool
sponsored by LogMeIn, Inc.
RESOURCE: Organizations like yours need modern help desk tools to provide quick resolutions to ever-evolving pains, improve user productivity, and align appropriately with the transforming workforce. But let's be real, selecting the right remote support tool for your organization is hard. Learn 6 key features to look for in remote support tools.
Posted: 04 Aug 2016 | Published: 31 Dec 2015

LogMeIn, Inc.

Using IT Automation to Deliver Constantly Modern Software
sponsored by Puppet
WHITE PAPER: This white paper explores an institutional "future-proofing" approach to IT, based on the principles of abstraction and automation. Find out how to make your organization more proactive and learn how this approach does what DevOps and cloud computing alone can't achieve. Plus, get useful tips on how to select the right automation tools.
Posted: 02 Sep 2016 | Published: 02 Sep 2016

Puppet

Report: Critical Capabilities for Business Intelligence and Analytics Platforms
sponsored by Birst
RESEARCH CONTENT: The analytics platform market has undergone a fundamental shift, indicating that IT-centric, reporting oriented platforms alone aren't enough to deliver a competitive edge. This Gartner report explores this and other emerging trends in BI platforms. Uncover 4 key findings about data discovery and get key recommendations for evaluating BI tools.
Posted: 07 Sep 2016 | Published: 10 Mar 2016

Birst

E-book: ITIL and Service Strategy
sponsored by ServiceNow
EBOOK: This feature eBook offers a back to the basics approach to understanding ITIL – how it works, why it's important, and how it can ultimately benefit your IT service delivery process. Download now and follow this blueprint through the 5 stages of ITIL.
Posted: 12 Jul 2016 | Published: 11 Jul 2016

ServiceNow

Make Your Life Easier with ITIL
sponsored by ServiceNow
EBOOK: Today's employees demand more from the corporate IT department than ever before. This eBook will walk you through key issues when considering adoption of ITIL to improve your IT service management efforts. Read on to ask yourself, how is a lack of best practices adversely affecting my IT department?
Posted: 12 Jul 2016 | Published: 12 Jul 2016

ServiceNow

Getting Down to Business: Reducing the Risk of Restrictive IT
sponsored by Brocade
WHITE PAPER: This white paper explores how to overcome issues with restrictive, legacy IT technologies. Find out how CIOs can implement strategic planning to absorb the growing cost of updating systems, mitigate the impact of a failing network, and more.
Posted: 08 Dec 2016 | Published: 28 Feb 2015

Brocade

Simplify, Digitalize, Transform - Mastering the Chaos of Complexity
sponsored by Optus
RESEARCH CONTENT: This IDC report explores the concept of "digital simplification" and how to achieve it. Uncover the 7 key initiatives that can substantially reduce complexity and drive the value of IT, including partner for success, standardize the IT infrastructure, embrace DevOps to drive closer collaboration, and 4 more.
Posted: 01 Nov 2016 | Published: 30 Sep 2016

Optus

Improve Cash flow with Service Desk Automation
sponsored by LogicNow
EBOOK: In this e-book, discover how to utilize ticketing software like MSP Service Desk in order to accurately track and analyze tickets using exported data—thereby preventing revenue from slipping through the cracks. Read on to evolve your MSP with consistent cash flow by automating several service desk processes.
Posted: 27 Oct 2016 | Published: 27 Oct 2016

LogicNow

Goodbye Manual Processes, Hello Productivity
sponsored by ServiceNow
WHITE PAPER: Learn how automation is the key to saving time and boosting satisfaction. This eBook, "Accelerate Service Delivery with Automation," will help you reclaim lost productivity. Download now to learn best practices for transforming your ITSM into a modern, reliable experience.
Posted: 01 Aug 2016 | Published: 01 Aug 2016

ServiceNow

Aozora Bank Enhances Visibility and Efficiency with Centralized Single Point of Contact Monitoring Tool
sponsored by CA Technologies
CASE STUDY: This case study examines the centralized tool Aozora Bank leveraged to increase the scalability, flexibility, and agility of their complex IT infrastructure. Learn how they improved their ability to monitor their complex system landscape from a single point of contact.
Posted: 22 Sep 2016 | Published: 28 Feb 2015

CA Technologies
 
 
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