Achieving customer loyalty is a business goal shared by virtually every service provider. Prepaid subscribers present a greater challenge because the business model has no contracts or commitments. This paper examines the business and marketing strategies that service providers can deploy to create and build loyalty among prepaid customers.
Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers. See how Wisconsin-based ITConnexx leveraged the ConnectWise Community and the PSA platform to transform their business from break-fix to managed services.
IT services are the building blocks of any successful IT Service Management (ITSM) strategy. But how do you choose the right services to manage and develop? Find out in this expert e-guide, where you'll learn about the importance of building a successful ITSM strategy and how to adapt ITSM with today's changing technologies.
Watch this video to learn why 99% availability isn't enough in today's customer-driven business environment, and why you need to ensure your end-to-end business service is performing exceptionally.
This resource explores the opportunity that software-as-a-service (SaaS) presents for IT service management (ITSM). Read on now to learn about the financial and operational benefits you can realize with a cloud-based delivery model.
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