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SMBs: All-In-One Contact Centers For Today's Customer Experience Initiatives
sponsored by Genesys
WHITE PAPER: This resource explains how a prepackaged modern contact center solution can enable small and mid-sized businesses to deliver enterprise-class customer service at a reasonable TCO. Read on to learn the 4 success factors that your business needs to keep in mind as you search for a scalable, cost-effective contact center.
Posted: 09 Sep 2015 | Published: 31 Dec 2014


Oracle Improves Communications and Reduces Costs with SIP Trunking
sponsored by Oracle Corporation
WHITE PAPER: This case study showcases how, by migrating to an end-to-end IP architecture and implementing SIP trunks, Oracle has significantly consolidated and simplified its telephony infrastructure.
Posted: 13 Sep 2013 | Published: 13 Sep 2013

Oracle Corporation

Cisco Intercompany Media Engine for Dummies Section 1: SIP Alone Doesn't Cut It
sponsored by Cisco Systems, Inc.
TECHNICAL ARTICLE: To help address the many questions about the Cisco Intercompany Media Engine, Wade Hamblin and Hakim Mehmood from the product team will post a "for Dummies" blog every 2 weeks to explain the basics and help you understand what it is, how it works, and why you should care.
Posted: 18 Mar 2010 | Published: 04 Dec 2009

Cisco Systems, Inc.

Dimension Data Helps Purdue Pharma Deploy and Manage Unified Communications to Support Corporate Growth
sponsored by Dimension Data
CASE STUDY: Read this case study to learn how Dimension Data’s managed services helped a pharmaceutical company replace a legacy phone system with a converged communications solution.
Posted: 24 Feb 2010 | Published: 24 Feb 2010

Dimension Data

Technology and Small Business: Why Should You Care?
sponsored by Nortel Networks Corporation
WHITE PAPER: If you are like many small businesses, you may be overwhelmed by a plethora of technologies that all claim to grow your business, reduce your expenses, improve customer service and enhance employee productivity.
Posted: 19 Oct 2006 | Published: 01 Oct 2006

Nortel Networks Corporation

Case Study: Unified Communications and Indiana University Medical Group
sponsored by CDW Corporation
CASE STUDY: When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.
Posted: 08 Sep 2009 | Published: 01 Sep 2009

CDW Corporation

Canadian Airport Reaps the Benefits of Truly Unified Communications
sponsored by Hewlett Packard Enterprise
CASE STUDY: In this case study learn how Halifax International Airport Authority, one of Canada's largest airports, developed and integrated a unified communications solution that created flexibility and efficiency for how their terminal space is utili...
Posted: 06 Jun 2008 | Published: 01 Feb 2008

Hewlett Packard Enterprise

IP Telephony: Reliability You Can Count On
sponsored by ShoreTel - OLD
WHITE PAPER: This paper examines the effects of three different architectures on the ability to deliver IP-based telephony systems that are both highly available and cost effective.
Posted: 19 May 2009 | Published: 19 May 2009

ShoreTel - OLD

Enhancing Business with Smarter, More Effective Communication
sponsored by Cisco Systems, Inc.
WHITE PAPER: To enable effective mobile communication, organizations are increasingly spending to ensure productivity and availability. Discover cost-effective applications that improve communications, connect workers, enable collaboration and streamline processes.
Posted: 27 Mar 2007 | Published: 01 Mar 2007

Cisco Systems, Inc.

Investing in IP Phones: How to Control Costs, Now and Later
sponsored by Cisco Systems, Inc.
WHITE PAPER: Businesses that use voice over IP (VoIP) service and IP phones gain many advantages. No wonder desktop IP phones are used by more than a third of small and medium-sized businesses surveyed in Europe and North America. Continue reading to learn more and discover how to make the best investment through seven key questions.
Posted: 20 Jan 2011 | Published: 20 Jan 2011

Cisco Systems, Inc.
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