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If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Omni-Channel Customer Care
sponsored by Infor
WHITE PAPER: Learn how an omni-channel customer experience management (CEM) program can help your company accommodate changing buyer needs.
Posted: 04 Aug 2014 | Published: 31 Oct 2013

Infor

How is the "IT" in ITSM disappearing?
sponsored by FrontRange Solutions Inc.
VIDEO: Why is the 'IT' in ITSM disappearing before our eyes? This video introduces a solution that paves the way for automation-based service management throughout the enterprise.
Posted: 22 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

Supercharge Salesforce.com Initiatives with a 360-Degree View of the Customer
sponsored by IBM
WHITE PAPER: Discover the master data management (MDM) solution capable of giving organizations a comprehensive and accurate 360-degree view of their customers when integrated with a CRM solution.
Posted: 25 Jul 2014 | Published: 30 Apr 2014

IBM

Consolidating Multiple Salesforce Orgs - A Best Practice Guide
sponsored by Informatica
WHITE PAPER: Learn about the various approaches to addressing the multi-org challenge, and find out how a cloud-based master data management (MDM0 solution can maximize end-user adoption and return on investment.
Posted: 20 Aug 2014 | Published: 30 Jun 2013

Informatica

Improving the Customer Experience in the Retail Industry
sponsored by Hewlett-Packard Company
VIDEO: Despite buzz about online retailers like Amazon, your brick and mortars are still a more significant area to focus your CRM strategy. Learn how an innovative and consistent customer experience can separate you from your competition.
Posted: 30 Jul 2014 | Premiered: 30 Jul 2014

Hewlett-Packard Company
 
 
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