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Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Improving Business Agility with Red Hat JBoss BRMS
sponsored by Red Hat
WHITE PAPER: In this informative white paper, learn about an open source business rules management system (BRMS) that can help your organization capture business logic and automate decisions across physical, virtual, mobile, and cloud environments.
Posted: 02 Oct 2014 | Published: 31 Aug 2014

Red Hat

Contact Center Workforce Optimization: Secrets to Unlock Agent Productivity & Performance
sponsored by Five9
WHITE PAPER: Uncover contact center workforce optimization (WFO) best practices that can help you enhance your customer experience.
Posted: 23 Sep 2014 | Published: 31 May 2014

Five9

Practical/Tactical: A Guide to Maximizing Agent Efficiency
sponsored by Five9
WHITE PAPER: 41% of contact centers deliberately sacrifice the customer experience to boost efficiency. View this white paper now to find out several ways to boost effectiveness without pushing the customer to the side.
Posted: 29 Sep 2014 | Published: 29 Sep 2014

Five9

On-Demand Webinar: Data-Driven Decisions Made Easy
sponsored by Red Hat
WEBCAST: View this webcast to learn how to make intelligent, data-driven business decisions by leveraging your IT infrastructure. Learn about a data virtualization tool that brings data into a business rules management system (BRMS) decision engine to analyze it and derive business decisions.
Posted: 06 Oct 2014 | Premiered: Jun 19, 2014

Red Hat

Dollar Bank Cashes In on Customer Experience Enhancements
sponsored by IBM
WHITE PAPER: Find out how Dollar Bank is reinventing their online experience by utilizing real-time insight into exactly what online customers see and do on their website.
Posted: 17 Sep 2014 | Published: 27 Jun 2014

IBM
 
 
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