Watch this video to learn why 99% availability isn't enough in today's customer-driven business environment, and why you need to ensure your end-to-end business service is performing exceptionally.
In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever.
There are so many types of cloud solutions to choose from - how do you know which one will serve your business needs? This white paper leads you through the process of making the best decision for your business.
New challenges in the IT world, such as cloud computing, demand new tools and IT management practices. This guide outlines the implementation of new IT management and the benfits associated with doing so.
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