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Web-Based Self Support

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Web-Based Self Support Reports
 
Shining While Designing: Picking a Profitable Hosting Reseller
sponsored by Hostway Corporation
WHITE PAPER: This white paper highlights the essentials of having a robust hosting partner. Read on here to see why these partnerships are more important than ever and access advice for finding the right partner for you.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

Hostway Corporation

5 Tips to Get Your Site Hosting Started
sponsored by Hostway Corporation
WHITE PAPER: Are you considering website hosting? This white paper serves as an end-to-end guide in doing so. Click here to see why web hosting (and email) should be part of your market offering.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

Hostway Corporation

Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Cloud Computing and Customer Service: A 360-Degree View of Your Customers
sponsored by Salesforce.com
WHITE PAPER: This white paper examines a cloud platform that will help you streamline your enterprise's customer service processes and open the door to more valuable insights through your own data.
Posted: 13 Aug 2015 | Published: 13 Aug 2015

Salesforce.com

The Gap Between what Customers Want & What Businesses are Doing
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: There is a gap between what customers want and what businesses are doing. Continue on to access this infographic and learn about several common misconceptions and how businesses can learn to more accurately address customer concerns.
Posted: 17 Aug 2015 | Published: 17 Aug 2015

Interactive Intelligence, Inc.

Scaling Customer Support, Operations and Social Engagement
sponsored by Freshdesk Inc.
WHITE PAPER: This case study investigates how one company went from manually categorizing and answering dozens of customer emails per day to not only automating the process, but also making sure the right people were able to address high-priority customer queries.
Posted: 31 Aug 2015 | Published: 25 Aug 2015

Freshdesk Inc.
 
 
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