Web 2.0 Reports

EGUIDE: Our Expert Essential Guide to Threat Management explores the best ways to defend against modern threats and targeted attacks. Malicious insiders have placed a bull’s eye on your organization’s back, waiting to strike at just the right time.

Posted: 15 Mar 2011 | Published: 15 Mar 2011

EGUIDE: Collaborative, interactive nature of Web 2.0 technology has great appeal for business, and companies of all sizes and verticals are taking full advantage of social networking sites, free online services and other platforms. Learn how to implement security tools that monitor, prevent, alert, encrypt and quarantine data from leaving your network.

Posted: 17 Sep 2010 | Published: 17 Sep 2010

WHITE PAPER: Download this free white paper and find out how to "Drive Sales Effectiveness with Enterprise-Ready Web 2.0Solutions," "Harvest Social Knowledge for Customer Service," and learn how "Social CRM Turns Customers into Competitive Advantage."

Posted: 21 Mar 2011 | Published: 03 Aug 2009

EGUIDE: The emergence of Web 2.0 technologies has prompted the need for a firewall that is able to distinguish between different risks within a website's features and content, and apply policies accordingly. This expert tip discusses the new generation of "application-aware" firewalls that has emerged to deal with today's application-centric threats.

Posted: 07 Mar 2011 | Published: 07 Mar 2011

ANALYST REPORT: In this report you will learn: How the Internet has evolved as we have moved from Web 1.0 to Web 2.0, Dynamics of new Web affects on service providers, Challenges faced by access providers in developing markets, Mobile operator specific challenges and Emerging Web 2.0 Internet usage pattern impact.

Posted: 01 Mar 2011 | Published: 28 Feb 2011

EBOOK: This paper explores how innovations such as mobility, Web 2.0, social media and cloud computing have dramatically changed the IT landscape and introduced new security threats into corporate and government networks.

Posted: 25 Feb 2011 | Published: 25 Feb 2011

EGUIDE: As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.

Posted: 14 Feb 2011 | Published: 14 Feb 2011

WHITE PAPER: Compliance is indeed a conscientious effort toward securing corpo­rate assets. IT organizations have committed much time and money to the cause. Despite security breaches still happening many still fly under the radar. This paper outlines what precautions need to be taken to avoid future security breaches.

Posted: 08 Feb 2011 | Published: 08 Feb 2011

WHITE PAPER: Read this white paper to learn how CIOs are building a foundation for a much more agile business that holds the potential for working in a more flexible way and enabling faster innovation by actively evaluating and experimenting with newer technologies.

Posted: 22 Jan 2011 | Published: 22 Jan 2011

WHITE PAPER: IT and telecom staff in small businesses (up to 250 employees) meet up at what Google Analytics reports is one of the most popular support sites of its size—the Cisco Small Business Support Community. Whenever you need technical support, or want to learn more about your technology, connect with the community and get support. Read on to learn more.

Posted: 20 Jan 2011 | Published: 20 Jan 2011

DATA SHEET: IBM Rational Quality Manager offers two views on the individual user’s dashboard: A work-item list that shows a tester what work has been assigned to him or her, and a team event log that updates automatically as activities occur/progress. Together these views help ensure that everyone is on the same page.

Posted: 14 Dec 2010 | Published: 14 Dec 2010

EBOOK: ECM is a long-established market, but ECM technology is changing, evolving and taking on increased importance to organizations as they look to gain more value and insight from documents, emails, blogs etc. Through this e-book you will obtain an expert overview of ECM and an in-depth look at where this market is headed.

Posted: 26 Oct 2010 | Published: 26 Oct 2010

WHITE PAPER: Today's generation of cybercriminals continue to find more ways to abuse commonly used Web services for spamming and to spread malware. Leveraging the ever-growing number of Web 2.0 and computing platforms to facilitate operations, cybercriminals have moved away from simple and so much more.

Posted: 26 Oct 2010 | Published: 26 Oct 2010

WHITE PAPER: What is news is that now you can protect your company’s valuable assets from web-based attacks with an innovative, effective new form of web security – cloud-based, reputation-driven defense. Read this paper to learn how.

Posted: 20 Oct 2010 | Published: 20 Oct 2010

WHITE PAPER: Read this white paper to find out how WatchGuard Application Control lets you take back control of your network by keeping more than 1,500 applications in check, including IM, P2P, Facebook, Skype, YouTube, and many more.

Posted: 20 Oct 2010 | Published: 20 Oct 2010

WHITE PAPER: In today’s fast-paced IT environment, overcrowded data centers are becoming more and more common—which means IT managers are simply running out of room to expand. An iDataPlex solution can help with these problems because its unique rack design is optimized to save floor space. Read this paper to find out more.

Posted: 20 Oct 2010 | Published: 19 Oct 2010

EBOOK: You’ve heard the buzz about Web 2.0 and social CRM, but where to start? In this eBook, find out more about Web 2.0 and social media in the context of CRM. Learn more about using Web 2.0 to build customer loyalty and get expert insight into the role that social CRM may play in the future.

Posted: 05 Oct 2010 | Published: 05 Oct 2010

JOURNAL ARTICLE: Many organizations have achieved dramatic performance improvements by sustaining a focus on strategy implementation. We have captured and codified a body of knowledge from these successful organizations that provides the foundation for an emerging professional function focused on the management of strategy.

Posted: 01 Oct 2010 | Published: 01 Sep 2008

EGUIDE: In this month’s issue we provide our 5th annual Readers’ Choice Awards for the best security products in the market. We’ve talked with over 1,500 Information Security readers to find what their favorite products are and why. Read through to see which ones take the gold.

Posted: 10 Sep 2010 | Published: 10 Sep 2010

WEBCAST: This session will show you IBM's unique vision for the integration of ECM and collaborative content, and how IBM can help you leverage Web 2.0 and collaboration to get more out of your ECM solutions.

Posted: 17 Aug 2010 | Premiered: Aug 20, 2008

WHITE PAPER: Without access to historical information, organizations today would be severely limited in their ability to make informed, appropriate decisions regarding even the most basic aspects of their business. This whitepaper outlines the four keys to success and discusses the ROI of Web 2.0.

Posted: 18 Jun 2010 | Published: 15 Jan 2009

WHITE PAPER: This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.

Posted: 18 Jun 2010 | Published: 18 Jul 2007

EBOOK: Learn how to build a business case for social media outlets affecting customer relations and customer communities including Facebook and Twitter, as well as what social media means for CRM, best practices for managing online customer communities, and expert advice on implementing social media programs successfully.

Posted: 16 Jun 2010 | Published: 16 Jun 2010

EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.

Posted: 12 May 2010 | Published: 12 May 2010

WHITE PAPER: This paper discusses how to help reduce risk and successfully manage your security infrastructure through conducting vulnerability assessments, using discovery tools, adopting centralized policy setting and event correlation, and taking a cohesive approach to updating network equipment.

Posted: 06 Apr 2010 | Published: 05 Apr 2010