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Web 2.0

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DEFINITION: Web 2.0 (or Web 2) is the popular term for advanced Internet technology and applications including blogs, wikis, RSS and social bookmarking. The two major components of Web 2.0 are the technological advances enabled by Ajax and other new applications such as RSS and Eclipse and the user empowerment that they support. Web 2.0 in the Enterprise: An Analyst's Perspective -- Click here to read the white  … 
Definition continues below.
Web 2.0Reports
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How Information Management 2.0 Could Impact Your Business
sponsored by Iron Mountain
WHITE PAPER: Have you heard of information management 2.0? Do you know how it affects cost and risk concerns associated with traditional information management best practices? Uncover tips and tricks for driving down the costs and risks in the era of new communication and collaboration technologies.
Posted: 14 Jun 2012 | Published: 01 Jun 2012

Iron Mountain

Managing Social Content to Maximize Value and Minimize Risk
sponsored by IBM
WHITE PAPER: Social content is now as much a part of businesses today as their employees. Managing it is essential to your success. How organizations go about this varies. This paper offers a clearer understanding of the benefits of social business systems. Discover how best to govern your social content to exploit it for the maximum long-term benefit.
Posted: 22 May 2012 | Published: 17 Aug 2011

IBM

The next wave of digitisation: setting your direction, building your capabilities
sponsored by ComputerWeekly.com
IT BRIEFING: Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.
Posted: 27 Mar 2012 | Published: 05 Sep 2011

ComputerWeekly.com

The Impact of E.U. Internet Copyright Regulations on Early-Stage Investment
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This study from Booz&Co reveals industry concerns that anti-piracy measures will deter venture capital organisations from investing in internet start-ups.
Posted: 20 Feb 2012 | Published: 20 Feb 2012

ComputerWeekly.com

Social Customer Service: The Pivotal Driver of the Social Enterprise
sponsored by LiveOps
WHITE PAPER: Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.
Posted: 06 Jul 2012 | Published: 06 Jul 2012

LiveOps

Geoffrey Moore on Application Transformation –Part 2
sponsored by Hewlett-Packard Company
WEBCAST: Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more.
Posted: 05 Jul 2012 | Premiered: Jul 5, 2012

Hewlett-Packard Company

Social Media Feedback for Hospitality: Help Every Location Protects its Online Reputation
sponsored by Medallia
WHITE PAPER: The feedback from social media can allow your business to demonstrate value to customers which will ultimately result in customer loyalty and higher revenues. Read this paper to learn how to join customer experience and social media feedback to eliminate customer pain points in a single reporting application.
Posted: 03 Jul 2012 | Published: 03 Jul 2012

Medallia

Application Transformation – evolution or revolution?
sponsored by Hewlett-Packard Company
WEBCAST: With a variety of new application transformation solutions, businesses are attempting to bring together cloud, mobile and collaborative technologies to expand reach, enhance customer engagement, and drive bigger revenues. Access this video for more on the application transformation evolution and how it can affect your business and its success.
Posted: 02 Jul 2012 | Premiered: Jul 2, 2012

Hewlett-Packard Company

Marketing strategies to improve customer understanding
sponsored by OpenText
EGUIDE: In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding.
Posted: 19 Jun 2012 | Published: 19 Jun 2012

OpenText

Improve web content management with mobile marketing
sponsored by OpenText
ANALYST REPORT: This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing.
Posted: 17 May 2012 | Published: 02 Jan 2012

OpenText

Thumbs Up! Customer Engagement for a New Generation A Benchmark Study of the Impact of Social Media on Customer Service
sponsored by DMG Consulting
WHITE PAPER: This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
Posted: 16 May 2012 | Published: 01 Nov 2011

DMG Consulting

Customer Experience Exchange E-Zine: Taking a swing at social CRM
sponsored by SearchCRM
EZINE: This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
Posted: 16 May 2012 | Published: 16 May 2012

SearchCRM

Five Calls to Make When Developing a Mobile Learning Strategy
sponsored by Skillsoft
WHITE PAPER: This brief resource provides tips for deploying mobility in the workplace.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

Skillsoft

Become a social business on the cloud: IBM SmartCloud for Social Business collaboration services
sponsored by IBM
WHITE PAPER: This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity.
Posted: 16 Apr 2012 | Published: 16 Apr 2012

IBM

Load Testing 2.0 for Web 2.0: Simplifying performance validation for Rich Internet Applications
sponsored by Hewlett-Packard Company
WHITE PAPER: Before Ajax or other RIA technologies can be ready for prime time in your business, you need to verify that they can deliver enterprise-scale performance that won't lag or crash under peak loads. Read this white paper to learn best practices for load testing that will help you make sure that they're ready.
Posted: 06 Apr 2012 | Published: 28 Feb 2010

Hewlett-Packard Company

8 contact center best practices
sponsored by Salesforce.com
EGUIDE: Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage.
Posted: 20 Mar 2012 | Published: 20 Mar 2012

Salesforce.com

A more social contact center
sponsored by Salesforce.com
EGUIDE: In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.
Posted: 20 Mar 2012 | Published: 20 Mar 2012

Salesforce.com

The future of mobile CRM
sponsored by SugarCRM Inc.
EGUIDE: In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape.
Posted: 20 Mar 2012 | Published: 20 Mar 2012

SugarCRM Inc.

Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions
sponsored by Voxeo
WHITE PAPER: This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
Posted: 20 Mar 2012 | Published: 20 Mar 2012

Voxeo

E-Guide: Top 3 Trends That Could Influence CIOs
sponsored by Dell and VMware
EGUIDE: This expert e-guide from SearchCIO.com offers advice on how to capitalize on cloud computing, social networking and big data for big payoffs in both their business and career by examining strategies for shared services, data analytics and consumerization of IT.
Posted: 13 Mar 2012 | Published: 13 Mar 2012

Dell and VMware

Choosing the right contact center technology
sponsored by NACR
EGUIDE: Read this SearchCRM.com e-guide to gain a better understanding of building a multichannel contact center and eight tips for enhancing the customer service in your contact center.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

NACR

Webinar: Best Practices in Managing and Monitoring Mobile End User Experiences
sponsored by Correlsense
WEBCAST: Watch this webcast to discover best practices for managing and monitoring your mobile end-user experiences. Learn common technical issues businesses are facing in today's mobile environment and see case studies of different techniques organizations are using to monitor mobile web devices.
Posted: 20 Feb 2012 | Premiered: Feb 17, 2012

Correlsense

Understanding the Value behind Enterprise Application-Aware Firewalls
sponsored by Dell SonicWALL
EGUIDE: This expert resource examines the value of enterprise application-aware firewalls and why they are in such high-demand among users.
Posted: 17 Feb 2012 | Published: 17 Feb 2012

Dell SonicWALL

Thwarting Sophisticated Attacks with Today’s Firewalls
sponsored by Juniper Networks, Inc.
EGUIDE: This expert resource explores modern network security, offering key insight into fighting today’s sophisticated threats as well as the differences between next-generation firewall (NGFW) and unified threat management (UTM).
Posted: 17 Feb 2012 | Published: 17 Feb 2012

Juniper Networks, Inc.

Gartner predictions around Social CRM
sponsored by Infor CRM
EGUIDE: This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Posted: 08 Feb 2012 | Published: 08 Feb 2012

Infor CRM
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WEB 2.0 DEFINITION (continued): …  paperTim O'Reilly is generally credited with inventing the term, following a conference dealing with next-generation Web concepts and issues held by O'Reilly Media and MediaLive International in 2004. O'Reilly Media has subsequently been energetic about trying to copyright "Web 2.0" and holds an annual conference of the same name. There is, however, some dispute about whether O'Reilly is responsible for the original coinage. Joe Firmage, for instance, used Web 2.0 to describe using the World Wide Web as a platform in 2003.One of the most significant differences between Web 2.0 and the traditional … 
Web 2.0 definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary

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