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Web 2.0

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DEFINITION: Web 2.0 (or Web 2) is the popular term for advanced Internet technology and applications including blogs, wikis, RSS and social bookmarking. The two major components of Web 2.0 are the technological advances enabled by Ajax and other new applications such as RSS and Eclipse and the user empowerment that they support. Web 2.0 in the Enterprise: An Analyst's Perspective -- Click here to read the white  … 
Definition continues below.
Web 2.0 Reports
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Using Social Media to Win Over Customers
sponsored by SearchCRM
EBOOK: In this expert e-book, you'll learn how to create a successful social CRM initiative (as well as valuable, lasting customer relations) by implementing the right processes and technologies.
Posted: 12 Mar 2013 | Published: 12 Mar 2013

SearchCRM

Developing the right social CRM strategies for improved customer service
sponsored by SearchCRM
EGUIDE: Today's exclusive resource examines that steps businesses should take to ensure the seamless integration of social CRM into existing tools and processes. Discover the value you can glean from analyzing and nurturing customer feedback from social media channels.
Posted: 19 Feb 2013 | Published: 19 Feb 2013

SearchCRM

Achieving customer loyalty with customer analytics
sponsored by IBM
WHITE PAPER: This white paper explores how you can build strong customer relationships in this age of social media and maintain loyal customers who will not only provide you with their valuable business, but also share their enthusiasm online with their peers.
Posted: 11 Feb 2013 | Published: 31 Oct 2012

IBM

Rethinking Analytics for the Social Enterprise
sponsored by SAP
WHITE PAPER: The way businesses use analytics continues to evolve. Today, it is a broad system where all team members in a business contribute in collecting and acting on the data. View this white paper to learn more about how properly managing data can improve the success of your business.
Posted: 01 Feb 2013 | Published: 01 Feb 2013

SAP

The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

Advanced Technologies Key to Next-gen Contact Centers
sponsored by SearchCRM
EGUIDE: Access this helpful e-guide to disscover what a Forrester Research analyst recommends when acquiring new contact center technologies- find out how to address software integration needs, social media challenges, and the growing need for accurate analytics.
Posted: 24 Dec 2012 | Published: 24 Dec 2012

SearchCRM

The Dos and Don’ts of Social Media Analytics
sponsored by SearchBusinessAnalytics
EBOOK: Read this handbook for advice on developing a social media analytics strategy, maintaining a clear business purpose for the program, and dealing with obstacles along the way.
Posted: 21 Dec 2012 | Published: 21 Dec 2012

SearchBusinessAnalytics

Drilling to the Core of Better CEM
sponsored by SearchCRM
EZINE: This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.
Posted: 13 Nov 2012 | Published: 13 Nov 2012

SearchCRM

Gartner: HTML5 and the journey to the modern web
sponsored by ComputerWeekly.com
ANALYST BRIEF: Gartner analysts explain what steps IT departments need to take to take advantage of HTML5 and why they need to act sooner rather than later.
Posted: 31 Jul 2012 | Published: 31 Jul 2012

ComputerWeekly.com

CW500: The technology behind the BBC's Olympics coverage (video version)
sponsored by ComputerWeekly.com
PRESENTATION: John Linwood Chief Technology Office at the BBC explains the "terrifying" challenge of providing live coverage of all events at the Olympics, in this presentation for Computer Weekly's 500 Club.
Posted: 31 Jul 2012 | Published: 25 Jul 2012

ComputerWeekly.com

CW Buyer's Guide: IPV6 Migration
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This Computer Weekly Buyer's guide takes you through the steps you need to take to migrate to IPv6 and explains the potential impact on your business.
Posted: 26 Jul 2012 | Published: 05 Feb 2012

ComputerWeekly.com

3-2-1 Contact the Call Center
sponsored by SearchCRM
WHITE PAPER: Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.
Posted: 31 Jan 2013 | Published: 31 Jan 2013

SearchCRM

Information Optimization Transformation Experience Workshop
sponsored by Hewlett-Packard Limited
WHITE PAPER: Many organizations continue to struggle with basic BI competencies, such as information quality, data integration, governance, and accessibility. Read on to learn how you can benefit from an online Big Data workshop where your business and IT leaders can collaborate on the latest strategies and trends about strategic information management.
Posted: 24 Jan 2013 | Published: 24 Jan 2013

Hewlett-Packard Limited

Network Management Planning Guide
sponsored by BlueCoat
EGUIDE: Read this E-Guide to learn about new trends in network management and how Web 2.0, SOA, and other platforms are changing management requirements.
Posted: 27 Dec 2012 | Published: 26 Jun 2009

BlueCoat

E-Guide: Creating an Effective Social Analytics Program
sponsored by IBM
EGUIDE: Read this e-guide to discover the tricks of effective social media analytics, including:knowing, up front, what you hope to achieve with the data; bringing in an analytics software vendor or service provider if you don't plan on analyzing large quantities of data; and using social analytics as a crisis aversion tool.
Posted: 21 Dec 2012 | Published: 21 Dec 2012

IBM

Gartner Sees Cloud Computing, Mobile Development Putting IT on Edge
sponsored by IBM
EGUIDE: This fall, Gartner Inc.'s 2012 ITxpo conference centered around the highly disruptive, consumer-driven group of phenomena that consists of cloud computing, Web information, mobile devices, and social media innovations. Read this expert e-guide to find out what conclusions Gartner reached about how IT should be adjusting.
Posted: 18 Dec 2012 | Published: 17 Dec 2012

IBM

E-Guide: Next-Gen Firewall vs. the Competition - Which is Better?
sponsored by Dell SonicWALL
EGUIDE: Uncover the best strategies for network protection by consulting this informative e-guide for an evaluation of next-generation firewalls (NGFWs) against other network security solutions, including unified threat management products and intrusion prevention systems.
Posted: 07 Dec 2012 | Published: 07 Dec 2012

Dell SonicWALL

Getting Down to Business on Big Data Analytics
sponsored by HP & Intel®
EGUIDE: With the right big data analytics tools and effective strategies for managing them, companies can gain real business value and competitive advantages from their caches of big data.
Posted: 06 Dec 2012 | Published: 12 Jun 2013

HP & Intel®

Tips and Best practices for Enterprise Social Software Adoption
sponsored by IBM
EGUIDE: Most businesses today are aware of the benefits of social technologies, but many organizations are finding that simply deploying social tools isn't enough to ensure social success or user adoption. Read this e-guide to learn 4 steps that lead to enterprise-wide user adoption and the importance of establishing a collaborative environment.
Posted: 14 Nov 2012 | Published: 14 Nov 2012

IBM

Customer Care in a Social World: Are We There Yet?
sponsored by Oracle Corporation
WHITE PAPER: This paper explores and explains why the contact center is a key strategic focal point for customer engagement via social channels.
Posted: 21 Sep 2012 | Published: 01 Mar 2012

Oracle Corporation

Is Social Media Transforming Your Business?
sponsored by Oracle Corporation
WHITE PAPER: It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.  
Posted: 13 Sep 2012 | Published: 01 Mar 2012

Oracle Corporation

The Social Business: Advent of a new age
sponsored by IBM
WHITE PAPER: This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more.
Posted: 30 Jul 2012 | Published: 16 Feb 2011

IBM

The mini-guide to social customer service
sponsored by Salesforce.com
WHITE PAPER: Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.
Posted: 23 Jul 2012 | Published: 01 Jul 2012

Salesforce.com

Gartner Magic Quadrant reveals fragmented social CRM market
sponsored by Infor CRM
EGUIDE: This tip guide provides you with Gartner's expert insights into this fragmented social CRM market and predictions for the future of social CRM from their 2011 Magic Quadrant for Social CRM.
Posted: 07 Jul 2012 | Published: 08 Feb 2012

Infor CRM

Social Customer Service: The Pivotal Driver of the Social Enterprise
sponsored by LiveOps
WHITE PAPER: Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.
Posted: 06 Jul 2012 | Published: 06 Jul 2012

LiveOps
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WEB 2.0 DEFINITION (continued): …  paperTim O'Reilly is generally credited with inventing the term, following a conference dealing with next-generation Web concepts and issues held by O'Reilly Media and MediaLive International in 2004. O'Reilly Media has subsequently been energetic about trying to copyright "Web 2.0" and holds an annual conference of the same name. There is, however, some dispute about whether O'Reilly is responsible for the original coinage. Joe Firmage, for instance, used Web 2.0 to describe using the World Wide Web as a platform in 2003.One of the most significant differences between Web 2.0 and the traditional … 
Web 2.0 definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary

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