Web 2.0 Reports

EGUIDE: In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding.

Posted: 19 Jun 2012 | Published: 19 Jun 2012

EGUIDE: This expert resource explores modern network security, offering key insight into fighting today’s sophisticated threats as well as the differences between next-generation firewall (NGFW) and unified threat management (UTM).

Posted: 17 Feb 2012 | Published: 17 Feb 2012

WHITE PAPER: It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.  

Posted: 13 Sep 2012 | Published: 01 Mar 2012

WHITE PAPER: This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more.

Posted: 30 Jul 2012 | Published: 16 Feb 2011

WHITE PAPER: Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.

Posted: 23 Jul 2012 | Published: 01 Jul 2012

EGUIDE: This tip guide provides you with Gartner's expert insights into this fragmented social CRM market and predictions for the future of social CRM from their 2011 Magic Quadrant for Social CRM.

Posted: 07 Jul 2012 | Published: 08 Feb 2012

WHITE PAPER: Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.

Posted: 06 Jul 2012 | Published: 06 Jul 2012

WEBCAST: Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more.

Posted: 05 Jul 2012 | Premiered: Jul 5, 2012

WEBCAST: With a variety of new application transformation solutions, businesses are attempting to bring together cloud, mobile and collaborative technologies to expand reach, enhance customer engagement, and drive bigger revenues. Access this video for more on the application transformation evolution and how it can affect your business and its success.

Posted: 02 Jul 2012 | Premiered: Jul 2, 2012

ANALYST REPORT: This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing.

Posted: 17 May 2012 | Published: 02 Jan 2012

WHITE PAPER: This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.

Posted: 16 May 2012 | Published: 01 Nov 2011

EZINE: This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.

Posted: 16 May 2012 | Published: 16 May 2012

WHITE PAPER: This brief resource provides tips for deploying mobility in the workplace.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

WHITE PAPER: This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity.

Posted: 16 Apr 2012 | Published: 16 Apr 2012

EGUIDE: Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage.

Posted: 20 Mar 2012 | Published: 20 Mar 2012

EGUIDE: In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.

Posted: 20 Mar 2012 | Published: 20 Mar 2012

EGUIDE: In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape.

Posted: 20 Mar 2012 | Published: 20 Mar 2012

WHITE PAPER: This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.

Posted: 20 Mar 2012 | Published: 20 Mar 2012

EGUIDE: This expert e-guide from SearchCIO.com offers advice on how to capitalize on cloud computing, social networking and big data for big payoffs in both their business and career by examining strategies for shared services, data analytics and consumerization of IT.

Posted: 13 Mar 2012 | Published: 13 Mar 2012

WEBCAST: Watch this webcast to discover best practices for managing and monitoring your mobile end-user experiences. Learn common technical issues businesses are facing in today's mobile environment and see case studies of different techniques organizations are using to monitor mobile web devices.

Posted: 20 Feb 2012 | Premiered: Feb 17, 2012

EGUIDE: This expert resource examines the value of enterprise application-aware firewalls and why they are in such high-demand among users.

Posted: 17 Feb 2012 | Published: 17 Feb 2012

EGUIDE: This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

Posted: 08 Feb 2012 | Published: 08 Feb 2012

EGUIDE: Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.

Posted: 08 Feb 2012 | Published: 07 Feb 2012

EGUIDE: This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.

Posted: 08 Feb 2012 | Published: 07 Feb 2012

EBOOK: This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.

Posted: 07 Feb 2012 | Published: 06 Feb 2012