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The Blueprint to Contact Center Modernization- Replacing Your ACD
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Unified communications etiquette guide: What to know, what to avoid
sponsored by SearchSecurity.com
EGUIDE: This e-guide takes a close look at UC etiquette: what you should know and what you need to avoid. Uncover the different types of strategies, applications, platforms and models you’ll need to help your organization streamline business processes with collaborative communications.
Posted: 06 Sep 2011 | Published: 06 Sep 2011

SearchSecurity.com

Case Study - Constangy
sponsored by Riverbed Technology, Inc.
CASE STUDY: Download this case study to learn how a labor and employment law firm, improved the efficiency of their IT infrastructure. With the help of solutions from Riverbed Technology, the firm consolidated and virtualized many different servers, and eliminated the expense and difficulty of remotely managing hardware and software. Learn how you can too.
Posted: 06 Sep 2011 | Published: 06 Sep 2011

Riverbed Technology, Inc.

Navigating Your IP Telephony Islands
sponsored by Orange Business Services
WHITE PAPER: Charting a course through IP telephony islands and non-IP telephony solutions to an enterprise-wide IP telephony implementation is a challenge, even for mid-sized companies. This paper examines the benefits and demands posed by an enterprise-wide solution and suggests ways to combine your IPT deployments to maximize your returns.
Posted: 06 Aug 2009 | Published: 22 Jul 2009

Orange Business Services

Overcoming IP Telephony Performance Issues in a Converged Network
sponsored by Global Knowledge
WHITE PAPER: In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so.
Posted: 27 Aug 2009 | Published: 27 Aug 2009

Global Knowledge

IP Telephony from A-Z -- The Complete IP Telephony eBook
sponsored by ShoreTel - OLD
EBOOK: Check out this comprehensive eBook to discover the ins and outs of IP telephony system selection, deployment, and management.
Posted: 19 May 2009 | Published: 31 Dec 2007

ShoreTel - OLD

Presentation Transcript: How to Deploy and Manage a Superior IP Voice Network
sponsored by AudioCodes and BroadSoft
PRESENTATION TRANSCRIPT: Learn how BroadSoft and AudioCodes have tackled the critical concerns making it possible for carriers of all sizes to be a success in delivering and managing a superior, cost effective IP voice network that is simple to deploy.
Posted: 22 Jan 2010 | Published: 22 Jan 2010

AudioCodes and BroadSoft

Best Practices for Assuring VoIP Performance
sponsored by AppNeta
WHITE PAPER: Since no two networks are exactly the same, no two network assurance programs will be either. Fortunately, PathView Cloud adapts to your needs, and provides a complete approach.
Posted: 07 Sep 2011 | Published: 07 Sep 2011

AppNeta

The UC Adoption Report
sponsored by Azzurri
WHITE PAPER: This UC adoption report examines the results of conducted research looking at specific technologies currently used within large organizations. In addition, discover what UC can do for your organization, how to overcome the challenges UC presents, and how you can become a front runner.
Posted: 09 Jan 2012 | Published: 09 Jan 2012

Azzurri

Transforming your Contact Center…”SIP-ly” Stated
sponsored by AT&T Corp
WHITE PAPER: Many businesses are investigating new ways to transform your voice now and prepare for the future of communications. This means taking a look, at and moving to, an IP-based communications infrastructure.
Posted: 21 Sep 2011 | Published: 21 Sep 2011

AT&T Corp
 
 
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