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Comparing the Total Cost of Ownership of TDM and SIP Contact Centres
sponsored by Genesys
WHITE PAPER: Are you paying too much to run your ACD/PBX based Contact Centre? Does your traditional hardware-based infrastructure stand in your way when trying to offer new services? Are you locked into a vendor with a proprietary platform? Get this white paper on Comparing the Total Cost of Ownership of TDM and SIP Contact Centre.
Posted: 03 Jul 2014 | Published: 30 Nov 2012

Genesys

Unified communications etiquette guide: What to know, what to avoid
sponsored by SearchSecurity.com
EGUIDE: This e-guide takes a close look at UC etiquette: what you should know and what you need to avoid. Uncover the different types of strategies, applications, platforms and models you’ll need to help your organization streamline business processes with collaborative communications.
Posted: 06 Sep 2011 | Published: 06 Sep 2011

SearchSecurity.com

Enhancing Business with Smarter, More Effective Communication
sponsored by Cisco Systems, Inc.
WHITE PAPER: To enable effective mobile communication, organizations are increasingly spending to ensure productivity and availability. Discover cost-effective applications that improve communications, connect workers, enable collaboration and streamline processes.
Posted: 27 Mar 2007 | Published: 01 Mar 2007

Cisco Systems, Inc.

Chapter 1: The Definitive Guide to Successful Deployment of VoIP and IP Telephony
sponsored by PROGNOSIS by Integrated Research
BOOK: This is the first installment in an 8-chapter eBook that offers practical insight into the steps you need to take for a successful VoIP migration. This chapter provides an introduction to the topics that will be covered in subsequent chapters.
Posted: 11 May 2007 | Published: 01 Jan 2006

PROGNOSIS by Integrated Research

Getting the Foundation Right: Unified Communications
sponsored by ShoreTel - OLD
WHITE PAPER: Check out this white paper to learn how to achieve UC and other next-generation benefits by building a strong foundation that encompasses a full palette of unified communications capabilities.
Posted: 19 May 2009 | Published: 19 May 2009

ShoreTel - OLD

Hosted VoIP Reduces Costs and Improves Efficiencies for Small Business
sponsored by 8x8, Inc.
WHITE PAPER: Read this brief yet informative paper to learn how hosted VoIP can benefit your small business.
Posted: 09 Sep 2009 | Published: 11 Aug 2009

8x8, Inc.

How to Make Magic with VoIP: Weighing the Options
sponsored by Cisco Systems, Inc.
WHITE PAPER: VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business.
Posted: 20 Jan 2011 | Published: 20 Jan 2011

Cisco Systems, Inc.

Seven Key Considerations for Successful Deployment of Unified Communications
sponsored by Dimension Data.
WHITE PAPER: Integrating all forms of communication - from telephony to email, web conferencing to instant messaging (IM) - helps to deliver a richer communications environment that ultimately results in cost savings and productivity increases. Before embarking on such a journey there are a number of elements that require careful consideration.
Posted: 08 Jun 2010 | Published: 01 Dec 2007

Dimension Data.

Best Practices for Assuring VoIP Performance
sponsored by AppNeta
WHITE PAPER: Since no two networks are exactly the same, no two network assurance programs will be either. Fortunately, PathView Cloud adapts to your needs, and provides a complete approach.
Posted: 07 Sep 2011 | Published: 07 Sep 2011

AppNeta

Ensuring you Get the Best Call Quality Available
sponsored by RingCentral
WHITE PAPER: This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience.
Posted: 18 Feb 2014 | Published: 18 Feb 2014

RingCentral
 
 
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