Interaction analytics can help contact center agents expose critical insights buried in customer interactions. Unfortunately, traditional analytics tools lack the capacity, accuracy, and integration needed to truly extract meaning from conversations. So what should you look for in an effective interaction analytics solution?
This expert e-guide from SearchCloudComputing.com offers a primer on cloud licensing. Read on to learn about your options for cloud license management, five licensing factors to consider when planning a cloud migration, and more.
This IDC study addresses the management challenges and subsequent best practice outcomes that can be achieved through the integration of existing enterprise social network tools with other networks or enterprise applications.
Check out this exclusive white paper to find out the ins and outs of Acronis Backup and Recovery 11.5 Virtual Edition for Hyper-V, and how it will provide top-notch protection for your Hyper-V environment.
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