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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User Experience Reports
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End-to-end Application and End-user Management with VMware
sponsored by VMware
ANALYST REPORT: This white paper illustrates several real-world implementations and day-to-day experiences that demonstrate how IT organizations are embracing a user-centric model for improved management benefits to achieve key performance and business results and stay competitive.
Posted: 09 Dec 2016 | Published: 31 Mar 2016

VMware

Solved: Common VDI Storage Challenges
sponsored by Dell EMC and Intel®
RESOURCE: Discover how your storage peers are solving their most complex VDI challenges with all-flash array technology and learn how you can answer your most demanding VDI storage issues including complexity, cost, end-user experience and more.
Posted: 30 Nov 2016 | Published: 08 Mar 2016

Dell EMC and Intel®

Research Report: How To Deliver the Omni-Channel Support Customers Want
sponsored by BoldChat - LogMeIn
WHITE PAPER: Customers expect contact centers to provide a greater ease of use and faster response time than ever. This may seem daunting given the need for omni-channel support, but it doesn't have to be. Access this comprehensive research report to learn how to reduce customer effort across your omni-channel approach.
Posted: 23 Nov 2016 | Published: 31 Aug 2016

BoldChat - LogMeIn

CW500: Enterprise collaboration for a mobile workforce – Parliamentary Digital Service
sponsored by ComputerWeekly.com
PRESENTATION: Computer Weekly's CW500 Club heard from IT leaders who have introduced collaboration technology to support an increasingly mobile workforce. This presentation came from Laura Bennett, head of digital collaboration at the Parliamentary Digital Service.
Posted: 22 Nov 2016 | Published: 22 Nov 2016

ComputerWeekly.com

Effective Mobile Customer Engagement Report 2016
sponsored by BoldChat - LogMeIn
WHITE PAPER: 85% of consumers are unlikely to do repeat business with a brand following a bad mobile experience. Access this report to learn why you need to treat your mobile experience as more than an extension of your current customer engagement strategy and how to effectively manage your mobile engagement.
Posted: 21 Nov 2016 | Published: 21 Nov 2016

BoldChat - LogMeIn

5 Ways To Improve Your Customer Experience This Holiday Season
sponsored by BoldChat - LogMeIn
EBOOK: Online shoppers have high expectations, and 82% of consumers have stopped doing business with a brand after just one bad experience. Access this e-book to gain 5 tips on bolstering your customer engagement strategy during this year's holiday season.
Posted: 17 Nov 2016 | Published: 17 Nov 2016

BoldChat - LogMeIn

Software-Centric Storage Selections for VDI
sponsored by SearchVirtualDesktop.com
EBOOK: This exclusive handbook is your guide to new storage options for VDI. You'll explore why storage-only storage is poised to change the market, choosing between hardware vs. software storage optimization, VDI storage optimization's secret sauce is software, and more.
Posted: 23 Aug 2016 | Published: 23 Aug 2016

SearchVirtualDesktop.com

Hardware-Enabled GPU Virtualization for a True Workstation Experience
sponsored by AMD
WHITE PAPER: Discover a GPU approach that's creating an entirely new class of GPU architecture with virtualization capabilities built right into the hardware and find out how hardware-based virtualization can provide benefits including predictable performance, secure implementation, and more.
Posted: 19 Jul 2016 | Published: 30 Jun 2016

AMD

Desktop Transformation: What It Is, Why It Matters, and How to Get Started
sponsored by VMware
WHITE PAPER: Explore a new approach to the desktop that can help you streamline operations, improve productivity, enhance security, and give your end users freedom. Take a look at eight frequently asked questions about desktop transformation and how you can get your project started today.
Posted: 18 May 2016 | Published: 31 Dec 2015

VMware

Key RFP Considerations for Desktop and Application Virtualization Solutions
sponsored by VMware
WHITE PAPER: Workspace transformation with virtual desktops and applications offers employees the access that they require, but choosing amongst a wide range of solutions can be an arduous task. Use these key Request for Proposal (RFP) considerations to streamline your next RFP for desktop and application virtualization solutions. 
Posted: 16 May 2016 | Published: 31 Dec 2015

VMware

Accelerating Desktop Virtualization with All-Flash Array Storage
sponsored by Pure Storage
VIDEO: In this video, Steve Blacklock, VP of Strategic Alliances at Citrix, and Aimee Catalano, VP of Partner Marketing at Pure Storage, sit down to talk about how their partnership is helping organizations address one of their top IT priorities, desktop virtualization.
Posted: 11 Mar 2016 | Premiered: 05 Jan 2016

Pure Storage

WCM's New Role: Targeted Customer Experience
sponsored by Sitecore
EGUIDE: Integrating CRM with revamped WCM strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. Learn about its evolving role, how many of your peers are planning to invest in WCM initiatives, and how WCM meets CRM.
Posted: 09 Dec 2016 | Published: 07 Dec 2016

Sitecore

Peruse The VDI Client Showroom To Find Your Style
sponsored by Dell, Microsoft and Citrix
EGUIDE: Finding the right VDI client is crucial to delivering virtual desktops users will enjoy working with. This e-guide highlights how HTML5 browsers, thin clients, zero clients, and repurposed PCs are all viable options.
Posted: 06 Oct 2016 | Published: 04 Oct 2016

Dell, Microsoft and Citrix

Guide to Design-Centric Application Development
sponsored by CraveInfoTech
EGUIDE: Designing customer-experience grade apps is a must in the age of empowered users. But you need the right tools to do it successfully. This comprehensive guide is your roadmap to developing user-friendly apps with SAP Fiori. Learn how to develop apps from a design-centric standpoint that focuses on the end user's needs.
Posted: 05 Oct 2016 | Published: 04 Oct 2016

CraveInfoTech

A New Direction for IT User Support: Enabling An Omnichannel Experience in the Cognitive Era
sponsored by IBM
WHITE PAPER: This white paper describes omnichannel IT support, and why it has become critical for a superior personalized user experience. Explore ways you can begin incorporating this more cognitive strategy into your IT support organizations.
Posted: 02 Sep 2016 | Published: 29 Feb 2016

IBM

Desktop Virtualization Will Power the Digital Workplace
sponsored by Lenovo Software
ANALYST REPORT: Take a look at how desktop virtualization technologies are helping to deliver the digital workplace and learn about the six product categories that make up the desktop virtualization market.
Posted: 26 Aug 2016 | Published: 13 Oct 2015

Lenovo Software

How To Maximize IT Staff For Successful Mobile Projects
sponsored by Hewlett Packard - Intel Xeon
EGUIDE: For a mobile project to take off, both senior and junior IT staff must be invited to the table. Team members at every level can add to the mobile app development and delivery process. This e-guide highlights a few important questions to ask when determining how to assign IT staff to certain mobile projects.
Posted: 16 Aug 2016 | Published: 11 Aug 2016

Hewlett Packard - Intel Xeon

Four Ways A Mobility Project Can Transform Your Business
sponsored by Hewlett Packard Enterprise
EGUIDE: To truly embrace mobility, rethink the way your organization does business, because with a well-planned mobility project, you can increase revenue and make employees more productive. This e-guide highlights four ways companies are using a mobility project to transform the way they do business.
Posted: 16 Aug 2016 | Published: 11 Aug 2016

Hewlett Packard Enterprise

Get to Know the Citrix Ready Marketplace
sponsored by Citrix Ready
VIDEO: Learn about the Citrix Ready Marketplace, a one-stop-shop for you to explore and evaluate Citrix compatible third-party products and solutions for virtualization, mobility, cloud, and networking.
Posted: 08 Aug 2016 | Premiered: 06 Mar 2016

Citrix Ready

Take Your Life Back With Tools That Maximize Desktop Virtualization from the Data Center to the Endpoint
sponsored by Dell, Inc.
WHITE PAPER: Examine tools and platforms designed to maximize the value of virtual desktops – from the data center to the endpoint.
Posted: 22 Jun 2016 | Published: 31 Dec 2015

Dell, Inc.

Open-Source Lamp Stacks Fly with IBM POWER8
sponsored by IBM
PRESENTATION: Discover how you can turbocharge your LAMP stack by moving it to POWER8 and find out how this compares to x86 performance in terms of speed, big data, reliability, and more.
Posted: 27 May 2016 | Published: 27 Feb 2015

IBM

How the Internet of Things Will Reshape Enterprise Operations and Consumer Applications
sponsored by IBM
EGUIDE: How will the expansion of the Internet of Things (IoT) influence the workplace and the consumer sphere? This two-part e-guide explains how the IoT will impact supply chain management in the near future and explores how IoT devices will transform enterprise and consumer applications alike.
Posted: 11 May 2016 | Published: 06 May 2016

IBM

How the Internet of Things Is Blurring the Line between Consumer and Industrial Technology
sponsored by IBM
EGUIDE: According to Harbor Research, there will be some 36 billion connected devices by 2020. But how and where will these devices come online? Explore how the Internet of Things will blur the line between consumer and industrial technology with upcoming trends like virtual reality, wearables, and more.
Posted: 10 May 2016 | Published: 06 May 2016

IBM

Rethinking Network Monitoring Software for the User Experience
sponsored by LiveAction
EGUIDE: In this exclusive e-guide, consultant Sandra Gittlen digs into the challenges of network monitoring in the cloud era. Learn how organizations like Cross Country Healthcare, Stevenson University, and more are working around these obstacles with different tools and strategies.
Posted: 22 Mar 2016 | Published: 17 Mar 2016

LiveAction

CRM System vs. Spreadsheets for Managing Client Information
sponsored by Insightly
EGUIDE: This expert e-guide discusses why Prosound, a consulting company that focuses on improving customer phone experience, traded in their spreadsheets for a CRM system with mobile integration. Plus, learn the questions you need to ask yourself before implementing a CRM system.
Posted: 07 Mar 2016 | Published: 03 Mar 2016

Insightly
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