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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User Experience Reports
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Frost & Sullivan: Are You Delivering Exceptional Customer Experience?
sponsored by Genesys
WHITE PAPER: Small and mid-sized businesses (SMBs) are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.
Posted: 23 Mar 2017 | Published: 30 Dec 2016

Genesys

Why Today's Approaches Fail
sponsored by ServiceNow
WHITE PAPER: Access this white paper to learn how current approaches to providing IT services are failing, why you need service-aware event management, and how you'll handle service issues in the near future.
Posted: 16 Mar 2017 | Published: 30 Jun 2016

ServiceNow

Top 10 Factors that Ensure VDI Success
sponsored by Pure Storage
EBOOK: Virtual desktop infrastructure (VDI) and desktop as a service (DaaS) are being widely adopted throughout the industry, with many already running VDI on-premise. Access this e-book for the top 10 factors of a successful VDI strategy and why storage is a key component.
Posted: 21 Feb 2017 | Published: 30 Dec 2016

Pure Storage

The 8 Types of Questions Your Customers Ask Online
sponsored by [24]7
WHITE PAPER: Consumers want a one-stop shop for their customer service, but most companies fail to deliver this experience and live agents are expensive -- that's where virtual agents come in. Access this white paper to learn which 8 types of questions virtual agents can handle, how they boost conversion rates, and more.
Posted: 19 Jan 2017 | Published: 19 Jan 2017

[24]7

Customer Experience In The Digital Age: 5 Key Trends To Watch For
sponsored by [24]7
WHITE PAPER: Customer experience is becoming a major differentiator in an increasingly digital marketplace. Access this white paper to uncover the 5 key trends for improving customer experience this year, and how you can apply them to your organization.
Posted: 18 Jan 2017 | Published: 18 Jan 2017

[24]7

Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

How to Extract the Most Value from Your Mobile App Development Process
sponsored by OutSystems
EGUIDE: Over the next few years, mobile user experience is going to play a larger role in determining a business' success. Learn why user experience needs to stay a top priority at every stage of the app lifecycle and how to select the best mobile app development platform for your business needs.
Posted: 06 Jan 2017 | Published: 04 Jan 2017

OutSystems

What's Trending in Retail and Mobile Technology
sponsored by SOTI Inc.
EBOOK: 84% of shoppers surveyed want to see more location-based technology. Access this e-book to learn how in-store mobile technology is shaping the future of retail. Discover the role the Internet of Things will play in future retail and what this means for e-commerce.
Posted: 05 Jan 2017 | Published: 30 Dec 2016

SOTI Inc.

CW500: Enterprise collaboration for a mobile workforce – Parliamentary Digital Service
sponsored by ComputerWeekly.com
PRESENTATION: Computer Weekly's CW500 Club heard from IT leaders who have introduced collaboration technology to support an increasingly mobile workforce. This presentation came from Laura Bennett, head of digital collaboration at the Parliamentary Digital Service.
Posted: 22 Nov 2016 | Published: 22 Nov 2016

ComputerWeekly.com

4 Ways a VDI Storage Solution Can Save (or Cost) Money
sponsored by Pure Storage
RESOURCE: Storage performance remains an issue for VDI due to traditional spinning disks falling short in adequately serving VDI systems. Discover how you can improve storage for VDI using all-flash array storage systems and learn four ways to find savings in VDI storage.
Posted: 17 Oct 2016 | Published: 17 Oct 2016

Pure Storage

A New Direction for IT User Support: Enabling An Omnichannel Experience in the Cognitive Era
sponsored by IBM
WHITE PAPER: This white paper describes omnichannel IT support, and why it has become critical for a superior personalized user experience. Explore ways you can begin incorporating this more cognitive strategy into your IT support organizations.
Posted: 02 Sep 2016 | Published: 29 Feb 2016

IBM

Software-Centric Storage Selections for VDI
sponsored by SearchVirtualDesktop.com
EBOOK: This exclusive handbook is your guide to new storage options for VDI. You'll explore why storage-only storage is poised to change the market, choosing between hardware vs. software storage optimization, VDI storage optimization's secret sauce is software, and more.
Posted: 23 Aug 2016 | Published: 23 Aug 2016

SearchVirtualDesktop.com

Customer Analytics Enrich Customer Journey Design
sponsored by IBM
WHITE PAPER: It's challenging to transform massive amounts of diverse customer information into actionable insights. Uncover key insights from a survey conducted with over 1000 global executives about customer analytics. Discover how you can proactively guide marketers and sales reps to drive revenue, shorten time to value, and more.
Posted: 27 May 2016 | Published: 27 May 2016

IBM

Microsoft Dynamics CRM: A Look at New Features and Uses
sponsored by Microsoft
EGUIDE: This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.
Posted: 26 Jan 2017 | Published: 24 Jan 2017

Microsoft

6 Ways Your EMR is Coming up Short and How a CRM Solution Can Help
sponsored by Microsoft
RESOURCE: Access this infographic to uncover 6 steps to use your CRM tools to boost your EMR system and positively impact the patient and provider experience.
Posted: 12 Jan 2017 | Published: 12 Jan 2017

Microsoft

Develop a Multichannel Strategy that Supports Customer Experience Management
sponsored by BoldChat - LogMeIn
EGUIDE: Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.
Posted: 22 Dec 2016 | Published: 20 Dec 2016

BoldChat - LogMeIn

Leveraging Office 365 with VMware AirWatch®
sponsored by vmware airwatch
WEBCAST: As enterprises embrace adoption of Microsoft Office 365,  achieving a balance between security and user experience is often difficult. In this 60-minute webinar, discover how an enterprise mobility management tool easily integrates with both Office 365 and VMware Identity Manager to optimize user experience and ensure data security.
Posted: 16 Dec 2016 | Premiered: Jul 30, 2015

vmware airwatch

WCM's New Role: Targeted Customer Experience
sponsored by Sitecore
EGUIDE: Integrating CRM with revamped WCM strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. Learn about its evolving role, how many of your peers are planning to invest in WCM initiatives, and how WCM meets CRM.
Posted: 09 Dec 2016 | Published: 07 Dec 2016

Sitecore

Peruse The VDI Client Showroom To Find Your Style
sponsored by Dell, Microsoft and Citrix
EGUIDE: Finding the right VDI client is crucial to delivering virtual desktops users will enjoy working with. This e-guide highlights how HTML5 browsers, thin clients, zero clients, and repurposed PCs are all viable options.
Posted: 06 Oct 2016 | Published: 04 Oct 2016

Dell, Microsoft and Citrix

Guide to Design-Centric Application Development
sponsored by CraveInfoTech
EGUIDE: Designing customer-experience grade apps is a must in the age of empowered users. But you need the right tools to do it successfully. This comprehensive guide is your roadmap to developing user-friendly apps with SAP Fiori. Learn how to develop apps from a design-centric standpoint that focuses on the end user's needs.
Posted: 05 Oct 2016 | Published: 04 Oct 2016

CraveInfoTech

Desktop Virtualization Will Power the Digital Workplace
sponsored by Lenovo Software
ANALYST REPORT: Take a look at how desktop virtualization technologies are helping to deliver the digital workplace and learn about the six product categories that make up the desktop virtualization market.
Posted: 26 Aug 2016 | Published: 13 Oct 2015

Lenovo Software

How To Maximize IT Staff For Successful Mobile Projects
sponsored by Hewlett Packard - Intel Xeon
EGUIDE: For a mobile project to take off, both senior and junior IT staff must be invited to the table. Team members at every level can add to the mobile app development and delivery process. This e-guide highlights a few important questions to ask when determining how to assign IT staff to certain mobile projects.
Posted: 16 Aug 2016 | Published: 11 Aug 2016

Hewlett Packard - Intel Xeon

Four Ways A Mobility Project Can Transform Your Business
sponsored by Hewlett Packard Enterprise
EGUIDE: To truly embrace mobility, rethink the way your organization does business, because with a well-planned mobility project, you can increase revenue and make employees more productive. This e-guide highlights four ways companies are using a mobility project to transform the way they do business.
Posted: 16 Aug 2016 | Published: 11 Aug 2016

Hewlett Packard Enterprise

Get to Know the Citrix Ready Marketplace
sponsored by Citrix Ready
VIDEO: Learn about the Citrix Ready Marketplace, a one-stop-shop for you to explore and evaluate Citrix compatible third-party products and solutions for virtualization, mobility, cloud, and networking.
Posted: 08 Aug 2016 | Premiered: 06 Mar 2016

Citrix Ready

Take Your Life Back With Tools That Maximize Desktop Virtualization from the Data Center to the Endpoint
sponsored by DellEMC and Intel®
WHITE PAPER: Examine tools and platforms designed to maximize the value of virtual desktops – from the data center to the endpoint.
Posted: 22 Jun 2016 | Published: 31 Dec 2015

DellEMC and Intel®
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