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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User Experience Reports
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CW Buyer's Guide: Client Computing
sponsored by
ESSENTIAL GUIDE: Computer Weekly looks at Windows 8 and the complexities of mobile working, the benefits to the business of an enhanced user experience and the shift from the 9-to-5 office desk to IT delivered over a variety of devices, anytime, anywhere.
Posted: 03 Jun 2013 | Published: 03 Jun 2013

Innovative business technologies in a converging world
sponsored by
RESEARCH CONTENT: This independently researched report investigates converging business technologies, including cloud computing, big data analytics and business intelligence.  
Posted: 18 Feb 2013 | Published: 18 Feb 2013

Presentation Transcript: When to Use Thin Clients
sponsored by Dell, Inc. and Intel®
PRESENTATION TRANSCRIPT: Hear from industry expert Brian Madden on the evolution of thin-clients and advice for when you should use thin clients in your business. Learn more about what today's end users expect from their experience and review recommendations for meeting these demands with a thin-client computing model.
Posted: 11 Jan 2013 | Published: 11 Jan 2013

Dell, Inc. and Intel®

How are Software as a Service technologies impacting the IT landscape?
sponsored by CA Technologies.
EGUIDE: Software as a Service (SaaS) is rapidly changing the IT landscape, yet brings many issues that must be addressed. This expert FAQ guide discusses how to tackle many daunting SaaS challenges for IT management and provides insight into optimal SaaS monitoring.
Posted: 23 Aug 2013 | Published: 23 Aug 2013

CA Technologies.

Ensuring Quality of Experience: Monitor networks or applications?
sponsored by CA Technologies.
EGUIDE: Experts often debate whether enterprises should focus on network monitoring or on application performance monitoring to measure quality. In this expert e-guide from, Gina Narcisi will take you through the steps; helping your organization to decide what they are actually looking to achieve before making the final choice.
Posted: 21 Aug 2013 | Published: 21 Aug 2013

CA Technologies.

It's Time to Address the Visibility Challenge Surrounding Applications
sponsored by Citrix
WHITE PAPER: Are you ready to solve the application visibility challenge? This resource outlines how a next-gen visibility solution provides the end-to-end visibility you need to win the battle.
Posted: 13 Aug 2013 | Published: 29 Mar 2013


PassMark Report: Enterprise Endpoint Security Performance Benchmarks
sponsored by Symantec Corporation
ANALYST REPORT: This PassMark Software report details how six endpoint security solutions fared in a Windows 7 environment. Uncover how each product fared when tested upon sixteen benchmark metrics to get help finding the ideal solution for your enterprise.
Posted: 29 Jul 2013 | Published: 30 Nov 2012

Symantec Corporation

How to Improve Migrations with User and Desktop Virtualization
sponsored by AppSense
VIDEO: Watch this quick video to learn how user and desktop virtualization can not only help make Windows 7 migration simpler, but can make management easier for your IT department while creating a much better user experience.
Posted: 27 Jul 2013 | Premiered: 27 Jul 2013


Application Performance Management for Dummies
sponsored by Riverbed Technology, Inc.
EBOOK: Application performance management helps deliver the application performance users and the business demand. Effectively monitoring and troubleshooting application performance issues requires a comprehensive solution.
Posted: 24 Jul 2013 | Published: 24 Jul 2013

Riverbed Technology, Inc.

McHenry County College: AppSense helps McHenry County College scale IT smoothly to meet increased growth
sponsored by AppSense
CASE STUDY: In this solution case-study, you’ll learn more about McHenry County College, an Illinois-based community college that serves a large number of traditional and adult students, and the steps they took after experiencing problems with their Active Directory roaming profile environment following a rapid growth in student enrollment.
Posted: 22 Jul 2013 | Published: 22 Jul 2013


Case Study: Fransicican Missionaries of Our Lady Health System
sponsored by AppSense
WHITE PAPER: Read this whitepaper to learn how one major healthcare provider that manages roughly 13,000 employees and 8000 contract staff were able to use user virtualization to improve clinical workflow and gain a competitive advantage.
Posted: 19 Jul 2013 | Published: 18 Jul 2013


Case Study: Global Law Firm Solves Privilege Management Issues with User Virtualization
sponsored by AppSense
CASE STUDY: In this case-study, you’ll discover how a global, highly regulated law firm was able to eliminate end-user management issues with a people-centric user virtualization solution.
Posted: 19 Jul 2013 | Published: 19 Jul 2013


How to Optimize IT Initiatives with User Virtualization
sponsored by AppSense
WHITE PAPER: This whitepaper explains how user virtualization works to span both physical and virtual desktops, allowing you to manage all aspects of the user independent of your method of desktop delivery.
Posted: 19 Jul 2013 | Published: 19 Jul 2013


Intelligent Authentication and User Access Balancing Security and Convenience
sponsored by CA Technologies.
WHITE PAPER: Inside this vital resource, uncover the new technologies and trends sweeping the nation – and the security effects they are having – and discover how advanced intelligent authentication is key to ensuring your security needs are met.
Posted: 12 Jul 2013 | Published: 31 Dec 2012

CA Technologies.

Single Source of Truth: A Guide for Real User Measurement in the Workplace
sponsored by SOASTA, Inc
WHITE PAPER: Inside this valuable resource, discover how, by measuring from the user's browser or app, real user management (RUM) tools can quantify the correlation between page load time and user engagement, and show where to optimize performance for more positive outcomes.
Posted: 11 Jul 2013 | Published: 11 Jul 2013


Accelerate App Delivery, Improve App Performance, and Spur Innovation
sponsored by CA Technologies.
WHITE PAPER: Learn about a set of application performance management (APM) and capacity management solutions that together facilitate information sharing between your DevOps teams, in end leading to better app deployments, improved monitoring, lowered number of risks, and reduced repair times.
Posted: 28 Jun 2013 | Published: 31 Aug 2012

CA Technologies.

Customer Experience Management in the New Era of Mobility
sponsored by IBM
WHITE PAPER: View this white paper to learn more about how your business can obtain higher revenues, lower costs and higher customer satisfaction. Mobility provides businesses with the opportunity to provide customers with unique value. It gives customers a channel to interact with their preferred companies.
Posted: 05 Jun 2013 | Published: 24 Aug 2012


Developing a Solid Web Content Management Strategy
sponsored by Limelight Networks, Inc.
EGUIDE: In this expert e-guide, find five must-see steps that will help your organization enable Web content management (WCM) success. Also inside, uncover top tips for planning an intelligent WCM strategy.
Posted: 21 May 2013 | Published: 21 May 2013

Limelight Networks, Inc.

Data Centre to Cloud
sponsored by Juniper Networks, Inc.
VIDEO: Leave the complexity of your legacy data center network and upgrade to a revolutionary 3-2-1 data center network architecture that will help make your organization cloud-ready today and for years to come.
Posted: 17 May 2013 | Premiered: 17 May 2013

Juniper Networks, Inc.

IDC Buyer Case Study: Customer-Centric, User-Friendly Videoconferencing
sponsored by Vidyo, Inc.
WHITE PAPER: This IDC Buyer Case Study explores which videoconferencing solution Mydin, Malaysia's largest retailer enterprise, put in place to help connect and communicate, reduce costs, and achieve an optimal ROI.
Posted: 07 May 2013 | Published: 31 Jul 2012

Vidyo, Inc.

Defining VDI users: Who should really be using virtual desktops?
sponsored by VMware, Inc.
EGUIDE: This expert guide from can help you define your VDI users so that you can determine who in your organization benefits the most from virtual desktops, allowing you to provide them to the workers who would get the most value from them.
Posted: 25 Apr 2013 | Published: 25 Apr 2013

VMware, Inc.

MOBILE OPTIMIZATION: How Testing on Smartphones and Tablets Lifts Conversion
sponsored by WebTrends
WHITE PAPER: In this white paper, discover a new set of best practices for optimizing and monetizing mobile development, focusing on CRM, layout, and usability. Read on for more information and best practices on testing and optimization, segmentation and targeting, case studies of successful mobile migrations, and more.
Posted: 16 Apr 2013 | Published: 16 Apr 2013


UC's Impact on the Network
sponsored by
EBOOK: This TechGuide from looks at how UC applications affect network performance and explains the importance of coordinating deployments with other enterprise IT plans.
Posted: 14 Mar 2013 | Published: 14 Mar 2013

Presentation Transcript: Content Monitoring in the Enterprise
sponsored by Lumension
PRESENTATION TRANSCRIPT: This presentation transcript will help readers learn key strategies to meet both business security needs and user demands. Discover more about topics such as setting content monitoring goals, data loss prevention technologies, database activity monitoring, and more.
Posted: 04 Jan 2013 | Published: 04 Jan 2013


End-to-End Network Application Performance Monitoring
sponsored by Ixia
EGUIDE: This quick E-Guide from explores why multiple tools are necessary for true end-to-end monitoring and offers tips that will help you deal with multiple tools.
Posted: 14 Dec 2012 | Published: 14 Dec 2012

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