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Unified Messaging

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ALSO CALLED: Integrated Messaging, Unified Communications, Unified Messaging Services
DEFINITION: Unified communications (UC) and unified messaging (UM) are terms often used interchangeably by vendors and the media to collectively describe consolidated communication applications. However, unified communications and unified messaging are actually two different solutions. In the videocast on the right (click to play), Whatis.com's Alex Howard discusses the differences between unified messaging and  … 
Definition continues below.
Unified Messaging Reports
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Video Everywhere: It's Time to Expand Your View on Visual Communications
sponsored by Dimension Data
WHITE PAPER: This short resource discusses how video communications, the new trend in visual communications and collaboration, has permeated enterprises to effectively allow users to connect to anything and everything, even from outside the boardroom.
Posted: 08 Feb 2016 | Published: 30 Jun 2015

Dimension Data

How Software-Defined WAN Can Maximize VoIP Reliability and Performance
sponsored by Citrix
WHITE PAPER: This short paper provides an overview of how software-defined wide area network (SD-WAN) technology can improve your VoIP experience by ensuring quality connections even when individual MPLS and Internet links suffer from interruptions and unreliable performance.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

Citrix

Enterprise Video Collaboration Usage Report
sponsored by Vyopta
WHITE PAPER: Follow the utilization of enterprise video collaboration and adoption, based on data collected from 60 organizations representing a wide variety of industries.
Posted: 07 Oct 2015 | Published: 07 Oct 2015

Vyopta

What's New in IP Office Manager Release 9.1?
sponsored by Global Knowledge
WHITE PAPER: Use this white paper to help you prepare to install and administer IP Office Manager 9.1.
Posted: 29 Jun 2015 | Published: 29 Jun 2015

Global Knowledge

Unified Communications: Top Trends and Tips
sponsored by ShoreTel
EGUIDE: Discover in this expert e-guide 5 bold predictions for the unified communications market, an opinion on which VoIP deployment model will outlive the rest, and why the total cost of ownership for IP telephony varies from vendor to vendor.
Posted: 20 Mar 2015 | Published: 20 Mar 2015

ShoreTel

How to Use Personal UC to Drive Competitive Advantage
sponsored by ShoreTel
WEBCAST: With new advancements in technology, IT departments are looking to solve problems concerning legacy UC strategies. This webcast explains how your company can take advantage of cloud solutions to drive personal UC strategies that will increase employee satisfaction and performance.
Posted: 13 Mar 2015 | Premiered: Mar 13, 2015

ShoreTel

University Improves Learning with Cloud Messaging
sponsored by Dimension Data
WHITE PAPER: In this case study, explore how a university with a large, diverse student and staff population updated their ageing, legacy email system with a cloud messaging solution.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

Dimension Data

A Portfolio for All of Your UC and Collaboration Needs
sponsored by Dimension Data
WHITE PAPER: This exclusive resource takes an in-depth look at how your business can transform and enable employees to communicate the way they want to. Read on to learn more.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

Dimension Data

Merging Mobility into the Unified Communications and Collaboration Mix
sponsored by Dimension Data
WHITE PAPER: This exclusive white paper takes an in-depth look at merging mobility into the unified communications and collaboration mix. Read on to learn more.
Posted: 09 Mar 2015 | Published: 09 Mar 2015

Dimension Data

Burning Dollars – Top Five Ways to Cut Corporate-Liable Mobile Costs
sponsored by Dimension Data
WHITE PAPER: This exclusive white paper takes an in-depth look at 5 ways to cut corporate-liable mobile costs.  Read on to learn more.
Posted: 26 Feb 2015 | Published: 26 Feb 2015

Dimension Data

How to Evolve Your Collaboration Strategy with the Cloud
sponsored by Dimension Data
WHITE PAPER: This exclusive white paper offers an in-depth look at the always-changing unified communications and collaboration (UCC) market, and examines how cloud-based UCC is becoming the new norm.
Posted: 12 Jan 2015 | Published: 12 Jan 2015

Dimension Data

Shifting Unified Communications into the Cloud and Mobile Apps
sponsored by SearchUnifiedCommunications.com
EBOOK: This Technical Guide explores the disconnect between UC applications and how employees in sales, marketing, customer service and other departments do their job. It also discusses how vendors are working to integrate UC capabilities in popular work software, like customer-management applications, on both desktop and mobile devices.
Posted: 12 Jan 2015 | Published: 12 Jan 2015

SearchUnifiedCommunications.com

IT Professionals Rate ShoreTel Top in Customer Loyalty, Service, Value
sponsored by ShoreTel
WHITE PAPER: This exclusive research paper reveals the results of a recent survey on vendors in the IP telephony, integrated UC, video conferencing, document collaboration, and social software markets.
Posted: 15 Dec 2014 | Published: 15 Dec 2014

ShoreTel

Assure Your Delivery of Quality UC Service with Network and Data Center Visibility
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will discover how to swiftly resolve problems that affect your UC with a service assurance platform that offers end-to-end networking and data center visibility. Tune in to pinpoint the cause of your UC problems by addressing voice and video media impairments.
Posted: 21 Dec 2015 | Premiered: 21 Dec 2015

NetScout Systems, Inc.

Analyzing WAN Congestion in UC & Converged Environments
sponsored by NetScout Systems, Inc.
WEBCAST: In this webcast, you will learn how to analyze and mitigate WAN congestion in your UC and converged communications environments via a service platform. View now to access a network application monitoring platform that will allow you to visualize link performance, identify service quality degradation, and more.
Posted: 04 Dec 2015 | Premiered: Dec 4, 2015

NetScout Systems, Inc.

Case Study: Bank Improves Customer Experience with a Better Call Center
sponsored by NetScout Systems, Inc.
CASE STUDY: Access this case study to discover how one bank pinpointed the root of its call center issues and ensured constant uptime, fast service, and a positive customer experience.
Posted: 30 Nov 2015 | Published: 30 Nov 2015

NetScout Systems, Inc.

Global Technology Innovator Assures Unified Communications Services Performance
sponsored by NetScout Systems, Inc.
CASE STUDY: In this white paper, learn how you can foster effective internal communication and collaboration, and optimize environments with voice and video monitoring.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

Manage Voice, Video Communications in Call Centers with a UC Platform
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: This white paper discusses building real-time visibility into the performance of calls and other collaborative media sessions by analyzing all network traffic, enabling fast triage for voice and video issues.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

Making the Most of Microsoft Lync
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: This short resource describes a tool that adapts Microsoft Lync to your unique UC environment to make implementation and use substantially easier and more productive.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

Promote Better Business Communications by Improving Call Quality
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: In this white paper, discover how to source the root cause of your voice and video call quality problems. Read on to learn more about a UC server that provides a holistic view of user experience for all converged IP-based services to help maintain user satisfaction.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

How to Provide Accelerated Triage for Cisco UC/Jabber
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: In this brief resource, you will learn how to improve your UC service delivery and IT collaboration with a UC server, complete with real-time call quality performance monitoring.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

NetScout Systems, Inc.

Employ Fast Triage to Mitigate Complex UC Problems and Improve Call Quality
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: If your enterprise has a multi-vendor UC environment and / or a QoS policy in operation, then cutting troubleshooting time to pinpoint the source of issues quickly will improve service to corporate users and improve IT productivity. This short resource reveals a way to triage complicated UC problems.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

NetScout Systems, Inc.

Provide Fast Triage for UC and SIP Trunking
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: SIP trunking is being broadly deployed to save on UC expenses, but not at the expense of quality service. The complexity of these multivendor implementations requires an agnostic service assurance solution to reduce time lost to vendor finger-pointing and quickly point at the source of the problem.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

NetScout Systems, Inc.

Enable Your IT to Ensure Signaling and Voice Quality for UC and Collaboration
sponsored by NetScout Systems, Inc.
CASE STUDY: In this case study, discover how a national insurance company leveraged advanced voice statistics to uncover QoS configuration errors in their unified communications and optimized Microsoft Lync delivery.
Posted: 18 Nov 2015 | Published: 18 Nov 2015

NetScout Systems, Inc.

IDC: The Business Value of IBM's Digital Experience Software
sponsored by IBM
WHITE PAPER: In this white paper you will learn how one messaging-based middleware system helps you to exchange information throughout a range of platforms.Read on to learn how you can integrate new and existing business applications in a manner that is scalable, convenient and secure.
Posted: 21 Sep 2015 | Published: 30 Jun 2014

IBM
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UNIFIED MESSAGING DEFINITION (continued): … Unified communications (UC) and unified messaging (UM) are terms often used interchangeably by vendors and the media to collectively describe consolidated communication applications. However, unified communications and unified messaging are actually two different solutions. In the videocast on the right (click to play), Whatis.com's Alex Howard discusses the differences between unified messaging and unified communications, the features each provides to users and the transition from UM to UC. Whether you are considering UC or have already implemented it, the videocast will help you ask the right questions to select the best converged communication platform to meet your business needs. Learn more about how UC will continue to impact the future of communications.Be sure to check out SearchVoIP.com unified communications expert Bill Trussell's answers to questions from users. You can also submit your own questions for Bill. Let us know what you think of this videocast!
Unified Messaging definition sponsored by SearchUnifiedCommunications.com, powered by WhatIs.com an online computer dictionary

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