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Unified Messaging

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ALSO CALLED: Integrated Messaging, Unified Communications, Unified Messaging Services
DEFINITION: Unified communications (UC) and unified messaging (UM) are terms often used interchangeably by vendors and the media to collectively describe consolidated communication applications. However, unified communications and unified messaging are actually two different solutions. In the videocast on the right (click to play), Whatis.com's Alex Howard discusses the differences between unified messaging and  … 
Definition continues below.
Unified Messaging Reports
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Business VoIP Services Market to Reach $35 billion by 2018
sponsored by Carousel Industries
EGUIDE: This white paper talks about the inevitable trend towards enterprise adoption of VoIP and UC services, and why the market is expected to grow so quickly.
Posted: 10 Dec 2015 | Published: 10 Dec 2015

Carousel Industries

Lessons Learned from Moving Communication & Collaboration Solutions to the Cloud
sponsored by Carousel Industries
WHITE PAPER: This white paper is designed to help anyone considering a move to the cloud know what to consider before deployment, including evaluation of cloud models, assessment of true costs, and features and functionality inventory.
Posted: 09 Dec 2015 | Published: 09 Dec 2015

Carousel Industries

Analyzing WAN Congestion in UC & Converged Environments
sponsored by NetScout Systems, Inc.
WEBCAST: In this webcast, you will learn how to analyze and mitigate WAN congestion in your UC and converged communications environments via a service platform. View now to access a network application monitoring platform that will allow you to visualize link performance, identify service quality degradation, and more.
Posted: 04 Dec 2015 | Premiered: Dec 4, 2015

NetScout Systems, Inc.

Case Study: Bank Improves Customer Experience with a Better Call Center
sponsored by NetScout Systems, Inc.
CASE STUDY: Access this case study to discover how one bank pinpointed the root of its call center issues and ensured constant uptime, fast service, and a positive customer experience.
Posted: 30 Nov 2015 | Published: 30 Nov 2015

NetScout Systems, Inc.

A Guide to UC Cloud Services Providers and Their Security Measures
sponsored by Carousel Industries
EGUIDE: In this expert e-guide, you will discover the best practices for deploying cloud-based UC platforms. Read this exclusive guide now to assuage your UC fears about encryption and multi-tenancy, and bolster your UC cloud platform security.
Posted: 30 Nov 2015 | Published: 30 Nov 2015

Carousel Industries

An Expert Guide to the Best Practices for Cloud-Based UC
sponsored by Carousel Industries
EGUIDE: In this exclusive e-guide, you will discover why cloud UC best fits today's mobile workforce, and why enterprises are moving beyond premises-based UC hardware and choosing cloud-based UC technology.
Posted: 30 Nov 2015 | Published: 30 Nov 2015

Carousel Industries

Expert E-Guide: Why Enterprises Favor Managed Video-Conferencing Services
sponsored by Carousel Industries
EGUIDE: In this exclusive e-guide, you will learn why enterprises are turning to service providers for managed video-conferencing services. Access this expert guide to mitigate risk and lower your collaboration operational costs.
Posted: 25 Nov 2015 | Published: 25 Nov 2015

Carousel Industries

Global Technology Innovator Assures Unified Communications Services Performance
sponsored by NetScout Systems, Inc.
CASE STUDY: In this white paper, learn how you can foster effective internal communication and collaboration, and optimize environments with voice and video monitoring.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

Manage Voice, Video Communications in Call Centers with a UC Platform
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: In this white paper you will learn how to get real-time visibility into UC performance by analyzing all network traffic, in order to quickly identify and triage performance issues.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

Making the Most of Microsoft Lync
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: This short resource describes a tool that adapts Microsoft Lync to your unique UC environment to make implementation and use substantially easier and more productive.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

Promote Better Business Communications by Improving Call Quality
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: In this white paper, discover how to source the root cause of your voice and video call quality problems. Read on to learn more about a UC server that provides a holistic view of user experience for all converged IP-based services to help maintain user satisfaction.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

How to Provide Accelerated Triage for Cisco UC/Jabber
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: In this brief resource, you will learn how to improve your UC service delivery and IT collaboration with a UC server, complete with real-time call quality performance monitoring.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

NetScout Systems, Inc.

Employ Fast Triage to Mitigate Complex UC Problems and Improve Call Quality
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: If your enterprise has a multi-vendor UC environment and / or a QoS policy in operation, then cutting troubleshooting time to pinpoint the source of issues quickly will improve service to corporate users and improve IT productivity. This short resource reveals a way to triage complicated UC problems.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

NetScout Systems, Inc.

Provide Fast Triage for UC and SIP Trunking
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: SIP trunking is being broadly deployed to save on UC expenses, but not at the expense of quality service. The complexity of these multivendor implementations requires an agnostic service assurance solution to reduce time lost to vendor finger-pointing and quickly point at the source of the problem.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

NetScout Systems, Inc.

How Software-Defined WAN Can Maximize VoIP Reliability and Performance
sponsored by Citrix
WHITE PAPER: This short paper provides an overview of how software-defined wide area network (SD-WAN) technology can improve your VoIP experience by ensuring quality connections even when individual MPLS and Internet links suffer from interruptions and unreliable performance.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

Citrix

Unified Communications as a Service: Moving UC to the Cloud
sponsored by Carousel Industries
EGUIDE: In this exclusive e-guide, you will learn how the Skype platform is bolstering workplace collaboration by way of managed services delivery and offering employee's many avenues of communication. View this guide now to see the benefits of Unified Communications as a Service (UCaaS) and how to migrate your UC to the cloud.
Posted: 19 Nov 2015 | Published: 19 Nov 2015

Carousel Industries

What's New in Unified Communications
sponsored by Dell Software
WHITE PAPER: Whether you're motivated by curiosity or talking points, this guide will help you find the information you need to stay up-to-date on important features and enhancements in the unified communications market.
Posted: 18 Nov 2015 | Published: 18 Nov 2015

Dell Software

Enable Your IT to Ensure Signaling and Voice Quality for UC and Collaboration
sponsored by NetScout Systems, Inc.
CASE STUDY: In this case study, discover how a national insurance company leveraged advanced voice statistics to uncover QoS configuration errors in their unified communications and optimized Microsoft Lync delivery.
Posted: 18 Nov 2015 | Published: 18 Nov 2015

NetScout Systems, Inc.

Exclusive E-Guide: The Advantages of Hosted Unified Communications and Hosted IP
sponsored by Carousel Industries
EGUIDE: In this exclusive e-guide, you will learn why more organizations are deploying hosted IP telephony and UCC services to reap the benefits of the cloud. Read on now to discover the boons of Unified Communications as a Service (UCaaS), and key into the 5 main advantages of UCaaS over on-premises deployments in the new IT reality.
Posted: 16 Nov 2015 | Published: 16 Nov 2015

Carousel Industries

Migrating Collaboration to the Cloud
sponsored by Cisco
WHITE PAPER: This white paper explores trends in the UCaaS market, reviews the value proposition of today's cloud providers, and provides best practices that will help your IT team choose the best collaboration solution for your enterprise.
Posted: 06 Oct 2015 | Published: 31 Jul 2013

Cisco

Midsize Organizations Talk About Cisco Cloud Collaboration
sponsored by Cisco
WHITE PAPER: Access this resource to learn how you can boost productivity, simplify operations, reduce TCO, and more with cloud collaboration.
Posted: 06 Oct 2015 | Published: 31 Jan 2014

Cisco

The Top 10 Reasons to Consider Hosted Collaboration Solutions
sponsored by Cisco
WHITE PAPER: This white paper examines ten reasons you should use hosted collaboration services, and what you should look for in those solution providers.
Posted: 01 Oct 2015 | Published: 28 Feb 2013

Cisco

What's New in IP Office Manager Release 9.1?
sponsored by Global Knowledge
WHITE PAPER: Use this white paper to help you prepare to install and administer IP Office Manager 9.1.
Posted: 29 Jun 2015 | Published: 29 Jun 2015

Global Knowledge

5 Ways UC Makes IT a Hero
sponsored by XO Communications
WHITE PAPER: Before the arrival of unified communications (UC), IT departments didn't get much credit. Now, they are responsible for deploying the most productive, effective, and collaborative tool set ever seen in business communications. Read this white paper for five reasons that UC makes IT a hero.
Posted: 26 May 2015 | Published: 26 May 2015

XO Communications

IDC: The Business Value of IBM's Digital Experience Software
sponsored by IBM
WHITE PAPER: In this white paper you will learn how one messaging-based middleware system helps you to exchange information throughout a range of platforms.Read on to learn how you can integrate new and existing business applications in a manner that is scalable, convenient and secure.
Posted: 21 Sep 2015 | Published: 30 Jun 2014

IBM
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UNIFIED MESSAGING DEFINITION (continued): … Unified communications (UC) and unified messaging (UM) are terms often used interchangeably by vendors and the media to collectively describe consolidated communication applications. However, unified communications and unified messaging are actually two different solutions. In the videocast on the right (click to play), Whatis.com's Alex Howard discusses the differences between unified messaging and unified communications, the features each provides to users and the transition from UM to UC. Whether you are considering UC or have already implemented it, the videocast will help you ask the right questions to select the best converged communication platform to meet your business needs. Learn more about how UC will continue to impact the future of communications.Be sure to check out SearchVoIP.com unified communications expert Bill Trussell's answers to questions from users. You can also submit your own questions for Bill. Let us know what you think of this videocast!
Unified Messaging definition sponsored by SearchUnifiedCommunications.com, powered by WhatIs.com an online computer dictionary

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