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Unified Messaging

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ALSO CALLED: Integrated Messaging, Unified Communications, Unified Messaging Services
DEFINITION: Unified communications (UC) and unified messaging (UM) are terms often used interchangeably by vendors and the media to collectively describe consolidated communication applications. However, unified communications and unified messaging are actually two different solutions. In the videocast on the right (click to play), Whatis.com's Alex Howard discusses the differences between unified messaging and  … 
Definition continues below.
Unified Messaging Reports
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Leveraging Digital Communications Platforms to Reach the Modern Consumer
sponsored by Mitel Networks Limited
WHITE PAPER: Today's customers demand flexibility from their digital interactions. Discover how you can provide seamless, satisfying digital experiences to your customers through email, text, web chat, and social media in this white paper now.
Posted: 04 May 2016 | Published: 04 May 2016

Mitel Networks Limited

Understanding Your Unified Messaging Choices
sponsored by AVST
WHITE PAPER: This exclusive white paper takes an in-depth look at understanding your 4 main unified messaging choices.
Posted: 21 Nov 2014 | Published: 21 Nov 2014

AVST

Utah State University Realizes Big Savings by Upgrading to VoIP
sponsored by Avaya CenturyLink
CASE STUDY: Learn how to save your organization thousands of dollars by upgrading older TDM systems to VoIP—recovering productive hours from IT staff to put toward new initiatives. Integrate VoIP into your modern digital infrastructure to unify communications and mobilize your workforce for even greater productivity.
Posted: 05 Jul 2016 | Published: 16 May 2016

Avaya CenturyLink

Why Moving to VoIP Makes Business Sense (and Produces Cents)
sponsored by Avaya CenturyLink
RESOURCE: Discover the top 3 things you need to know to succeed with VoIP today—including how to avoid the money drain of legacy PBXs—as well as the risks and rewards VoIP affords. Access this post to improve employee productivity and reduce communications costs by increasing network capacity.
Posted: 05 Jul 2016 | Published: 24 May 2016

Avaya CenturyLink

Infographic: Health IT Networking Insights, Trends
sponsored by Avaya TSG
WHITE PAPER: How do new and emerging networking technologies affect health IT specifically? Access this infographic to learn how telemedicine, mobile, cloud computing, virtualization, and more, are being used in a healthcare setting to benefit patients, as well as medical professionals.
Posted: 30 Jun 2016 | Published: 31 May 2016

Avaya TSG

Should You Upgrade to 802.11ac Wireless LAN?
sponsored by Rogers Communications, Inc.
EGUIDE: This e-guide discusses the questions LAN managers should ask themselves to determine if they need to upgrade to 802.11ac wireless LAN, as well as the pros and cons of doing so.
Posted: 29 Mar 2016 | Published: 25 Mar 2016

Rogers Communications, Inc.

Moving UC to the Cloud
sponsored by Carousel Industries
EGUIDE: This e-guide provides an overview of unified communications as a service (UCaaS), including the companies that offer UCaaS, the services that are involved, the key benefits, and reasons you should consider UCaaS for your business.
Posted: 23 Feb 2016 | Published: 09 Feb 2016

Carousel Industries

Hosted UC and UCaaS Offer Five Major Advantages Over On-Premise UC
sponsored by Carousel Industries
EGUIDE: This guide discusses the 5 critical advantages of UCaaS over premise-based alternatives. Inside, learn how these new technologies offer enterprises lower costs, centralized management and more.
Posted: 17 Feb 2016 | Published: 12 Feb 2016

Carousel Industries

Hosted IP Telephony Market is Reaching Mass Adoption
sponsored by Carousel Industries
EGUIDE: This guide discusses in detail the increasingly cloud oriented nature of enterprise IP telephony, and offers a way for small and mid-sized businesses to approach both the acquisition and deployment of your communications architecture.
Posted: 15 Feb 2016 | Published: 12 Feb 2016

Carousel Industries

Shopping for a UC Cloud Services Provider
sponsored by Carousel Industries
EGUIDE: This e-guide discusses the UC cloud services market and the factors you should consider to find the most appropriate UC provider for your enterprise.
Posted: 15 Feb 2016 | Published: 09 Feb 2016

Carousel Industries

Assure Your Delivery of Quality UC Service with Network and Data Center Visibility
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will discover how to swiftly resolve problems that affect your UC with a service assurance platform that offers end-to-end networking and data center visibility. Tune in to pinpoint the cause of your UC problems by addressing voice and video media impairments.
Posted: 21 Dec 2015 | Premiered: 21 Dec 2015

NetScout Systems, Inc.

Analyzing WAN Congestion in UC & Converged Environments
sponsored by NetScout Systems, Inc.
WEBCAST: In this webcast, you will learn how to analyze and mitigate WAN congestion in your UC and converged communications environments via a service platform. View now to access a network application monitoring platform that will allow you to visualize link performance, identify service quality degradation, and more.
Posted: 04 Dec 2015 | Premiered: Dec 4, 2015

NetScout Systems, Inc.

Case Study: Bank Improves Customer Experience with a Better Call Center
sponsored by NetScout Systems, Inc.
CASE STUDY: Access this case study to discover how one bank pinpointed the root of its call center issues and ensured constant uptime, fast service, and a positive customer experience.
Posted: 30 Nov 2015 | Published: 30 Nov 2015

NetScout Systems, Inc.

Global Technology Innovator Assures Unified Communications Services Performance
sponsored by NetScout Systems, Inc.
CASE STUDY: In this white paper, learn how you can foster effective internal communication and collaboration, and optimize environments with voice and video monitoring.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

Manage Voice, Video Communications in Call Centers with a UC Platform
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: This white paper discusses building real-time visibility into the performance of calls and other collaborative media sessions by analyzing all network traffic, enabling fast triage for voice and video issues.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

Making the Most of Microsoft Lync
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: This short resource describes a tool that adapts Microsoft Lync to your unique UC environment to make implementation and use substantially easier and more productive.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

Promote Better Business Communications by Improving Call Quality
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: In this white paper, discover how to source the root cause of your voice and video call quality problems. Read on to learn more about a UC server that provides a holistic view of user experience for all converged IP-based services to help maintain user satisfaction.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

How to Provide Accelerated Triage for Cisco UC/Jabber
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: In this brief resource, you will learn how to improve your UC service delivery and IT collaboration with a UC server, complete with real-time call quality performance monitoring.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

NetScout Systems, Inc.

Employ Fast Triage to Mitigate Complex UC Problems and Improve Call Quality
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: If your enterprise has a multi-vendor UC environment and / or a QoS policy in operation, then cutting troubleshooting time to pinpoint the source of issues quickly will improve service to corporate users and improve IT productivity. This short resource reveals a way to triage complicated UC problems.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

NetScout Systems, Inc.

Provide Fast Triage for UC and SIP Trunking
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: SIP trunking is being broadly deployed to save on UC expenses, but not at the expense of quality service. The complexity of these multivendor implementations requires an agnostic service assurance solution to reduce time lost to vendor finger-pointing and quickly point at the source of the problem.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

NetScout Systems, Inc.

How Software-Defined WAN Can Maximize VoIP Reliability and Performance
sponsored by Citrix
WHITE PAPER: This short paper provides an overview of how software-defined wide area network (SD-WAN) technology can improve your VoIP experience by ensuring quality connections even when individual MPLS and Internet links suffer from interruptions and unreliable performance.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

Citrix

Enable Your IT to Ensure Signaling and Voice Quality for UC and Collaboration
sponsored by NetScout Systems, Inc.
CASE STUDY: In this case study, discover how a national insurance company leveraged advanced voice statistics to uncover QoS configuration errors in their unified communications and optimized Microsoft Lync delivery.
Posted: 18 Nov 2015 | Published: 18 Nov 2015

NetScout Systems, Inc.

IDC: The Business Value of IBM's Digital Experience Software
sponsored by IBM
WHITE PAPER: In this white paper you will learn how one messaging-based middleware system helps you to exchange information throughout a range of platforms.Read on to learn how you can integrate new and existing business applications in a manner that is scalable, convenient and secure.
Posted: 21 Sep 2015 | Published: 30 Jun 2014

IBM

University Improves Learning with Cloud Messaging
sponsored by Dimension Data
WHITE PAPER: In this case study, explore how a university with a large, diverse student and staff population updated their ageing, legacy email system with a cloud messaging solution.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

Dimension Data

Shifting Unified Communications into the Cloud and Mobile Apps
sponsored by SearchUnifiedCommunications.com
EBOOK: This Technical Guide explores the disconnect between UC applications and how employees in sales, marketing, customer service and other departments do their job. It also discusses how vendors are working to integrate UC capabilities in popular work software, like customer-management applications, on both desktop and mobile devices.
Posted: 12 Jan 2015 | Published: 12 Jan 2015

SearchUnifiedCommunications.com
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UNIFIED MESSAGING DEFINITION (continued): … Unified communications (UC) and unified messaging (UM) are terms often used interchangeably by vendors and the media to collectively describe consolidated communication applications. However, unified communications and unified messaging are actually two different solutions. In the videocast on the right (click to play), Whatis.com's Alex Howard discusses the differences between unified messaging and unified communications, the features each provides to users and the transition from UM to UC. Whether you are considering UC or have already implemented it, the videocast will help you ask the right questions to select the best converged communication platform to meet your business needs. Learn more about how UC will continue to impact the future of communications.Be sure to check out SearchVoIP.com unified communications expert Bill Trussell's answers to questions from users. You can also submit your own questions for Bill. Let us know what you think of this videocast!
Unified Messaging definition sponsored by SearchUnifiedCommunications.com, powered by WhatIs.com an online computer dictionary

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