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Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

SearchCRM

The Changing Role of the CIO
sponsored by Hewlett-Packard Limited
PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 28 Nov 2012 | Published: 28 Nov 2012

Hewlett-Packard Limited

Viewing Application Performance from the End-User Perspective
sponsored by Fluke Networks
WHITE PAPER: This resource introduces Application-Aware Network Performance Management, which quickly identifies the root cause of performance issues within a complex application environment.
Posted: 16 Jun 2014 | Published: 16 Jun 2014

Fluke Networks

IBM Cloud Services: How IBM is shortening the gap between customers and development value
sponsored by IBM
WHITE PAPER: This white paper explores various cloud test and development offerings and provides exclusive advice to help you choose the right option for your business.
Posted: 02 Mar 2012 | Published: 01 Dec 2011

IBM

Tools and techniques for superior test management
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper explores the challenges and rewards of test management and provides practical ways to help you implement an organized and structured testing process. In addition, this paper discusses the benefits of HP Quality Center software, which addresses the need for global test management.
Posted: 01 Sep 2010 | Published: 01 Sep 2010

Hewlett-Packard Company

ITIL Version 3.0 -- What It Means to You
sponsored by Global Knowledge
WHITE PAPER: As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a critical tool.
Posted: 06 Jul 2006 | Published: 01 Jul 2006

Global Knowledge

The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

Skillsoft

Tools and Frameworks for Collaborative Development Communities in the Enterprise A New Model for Distributed Teams
sponsored by CollabNet
WHITE PAPER: Collaboration has become an operational necessity for organizations. To succeed in today’s intensely competitive markets, an enterprise must enable collaboration among all members of its global development organization. This requires new tools and processes. Read this paper for insight into deploying an enterprise-class ALM platform.
Posted: 05 Oct 2010 | Published: 04 Oct 2010

CollabNet

Exchange 2010 migration: Legacy HP ProLiant DL385 to Dell PowerEdge R510
sponsored by Dell, Inc. and Intel®
TEST RESULTS: This Principled Technologies report commissioned by Dell Inc. compares the benefits of migrating legacy Microsoft® Exchange 2003 infrastructure to Microsoft Exchange 2010.
Posted: 22 Sep 2010 | Published: 01 Nov 2009

Dell, Inc. and Intel®

Video Whitepaper: Rapid Bottleneck Identification: A Better Way to do Load Testing
sponsored by Oracle Corporation
WEBCAST: Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.
Posted: 28 Oct 2009 | Premiered: Oct 28, 2009

Oracle Corporation
 
 
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