In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
This white paper reveals best practices for Application-Aware Network Performance Management (AANPM) including best practices for implementation, drivers and trends, how to resolve performance issues, and more.
This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.
Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
As many frustrated teams can attest to, manually setting up test labs requires an inordinate amount of resources and drags down development efficiency with its time-consuming complexity. Read this white paper to learn how test lab automation in the cloud can provide a cost- and resource-effective alternative to accelerate application testing.
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