Travel Reservations

WHITE PAPER: This resource presents how IT solution providers can grow through a targeted approach to marketing and sales by focusing on specific industries or types of businesses.

Posted: 06 Jan 2012 | Published: 06 Jan 2012

CASE STUDY: The company turned to the Riverbed® Stingray™ Traffic Manager for support. This cost-effective solution deployed quickly, improved the website’s performance and uptime, and provided a superior online experience for its customers.

Posted: 09 Nov 2011 | Published: 09 Nov 2011

CASE STUDY: Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.

Posted: 09 Nov 2011 | Published: 09 Nov 2011

WHITE PAPER: In this white paper, we go over five best practices based on working with some of the world's leading travel and hospitality companies to help them take a more systematic, quantifiable approach to improving their online customer experience and, in turn, increase revenue.

Posted: 29 Sep 2011 | Published: 29 Sep 2011

WHITE PAPER: In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery.

Posted: 04 Nov 2010 | Published: 04 Nov 2010

WHITE PAPER: Ensure traveling employees are productive while you control costs and security, with an enterprise mobility strategy.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

WHITE PAPER: This analysis discuses IBM's Storwize V7000, which provides the mid-range datacenter with the modular scalability previously reserved for enterprise ones.  It enables the datacenter to protect its investments without changing the base platform. With future enhancements, the datacenter can expect an even longer lifefrom this investment.

Posted: 24 Nov 2010 | Published: 24 Nov 2010

EZINE: In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

WHITE PAPER: This paper delves into the trend of aquiring and integrating a human capital management (HCM) application in order to aid in global growth. Continue reading to discover the advantages application integration can provide growing companies, as well as impressive cost-cutting results of HCM.

Posted: 19 Jul 2011 | Published: 19 Jul 2011

CASE STUDY: To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result.

Posted: 04 Nov 2010 | Published: 04 Nov 2010

WHITE PAPER: Securing corporate data is a top IT imperative and with more employees working from alternative locations, the mobile security challenge has become a critical focus for IT.  Read this white paper to understand how local virtual desktops based on Citrix XenClient should be a part of your security strategy.

Posted: 01 Dec 2011 | Published: 01 Dec 2011

WHITE PAPER: Control rising mobility expenses, uncover cost reduction opportunities, and improve operational efficiencies through an enterprise-defined mobility strategy. 

Posted: 30 Jan 2012 | Published: 30 Jan 2012

WHITE PAPER: This white paper examines how to configure an ASA to leverage AD for remote connectivity. Your users will appreciate the ability to connect in to your internal network to access programs and data with the same user name and password credentials as they do when they are in the office. VPN access via the public Internet is very secure and reliable.

Posted: 17 Dec 2010 | Published: 17 Dec 2010

WHITE PAPER: The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution.

Posted: 16 Jan 2012 | Published: 16 Jan 2012

WHITE PAPER: This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.

Posted: 27 Aug 2009 | Published: 27 Aug 2009

WHITE PAPER: This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.

Posted: 01 May 2009 | Published: 01 May 2009

WHITE PAPER: Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex.

Posted: 06 Nov 2009 | Published: 06 Nov 2009

WHITE PAPER: Implementing a private, public, or hybrid cloud computing environment can be complex but if done correctly, can provide significant returns. Whether enterprises take a revolutionary or evolutionary approach, understanding IT infrastructure options is the first step. This white paper offers cloud computing best practices and deployment assistance.

Posted: 23 Nov 2011 | Published: 23 Nov 2011

WHITE PAPER: MPLS stands for Multiprotocol Label Switching and is defined as “a mechanism in high-performance telecommunications networks that direct and carried data from one network node to the next, making it easy to create ‘virtual links’ between distant nodes.” Read on for a thorough overview of MPLS and learn how MPLS can benefit your organization.

Posted: 22 Nov 2010 | Published: 22 Nov 2010

WHITE PAPER: A company-wide journey to the cloud can be very complex and is accomplished in multiple stages, with many intermediate goals to meet. This white paper discusses how one provider offers the right hardware, software and services to smooth your transition and ensure an optimal cloud experience.

Posted: 21 Nov 2011 | Published: 21 Nov 2011

WHITE PAPER: In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more.

Posted: 24 Jan 2011 | Published: 24 Jan 2011

WHITE PAPER: Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now.

Posted: 18 Sep 2009 | Published: 18 Sep 2009

CASE STUDY: Learn about a remote support system that can help your company maintain mission-critical systems while going through implementations, changes, or for everyday needs.

Posted: 24 Jan 2012 | Published: 24 Jan 2012

WHITE PAPER: A new, more flexible identity infrastructure is on the horizon. With the growing adoption of federation standards and protocols, such as SAML 2.0, OpenID, and WS-Trust, both enterprises and end users will benefit from enhanced security, increased privacy, and a better experience. Read this white paper for more information about the new system.

Posted: 22 Apr 2011 | Published: 22 Apr 2011

CASE STUDY: Access this case study to learn how Codetalker Technologies used a mobile application for BlackBerry® smartphones to gain remote access to a database lookup of on-duty interpreters for a specified language and initiate calls between the user and interpreter for live translation services.

Posted: 07 Dec 2011 | Published: 07 Dec 2011