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The Time Is Now: Workforce Optimization Becomes Reality for the Small-to-Medium Sized Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER: This resource describes how workforce optimization (WFO) technologies are transforming contact centers in small to midsize businesses (SMBs).
Posted: 08 Apr 2014 | Published: 31 Jul 2013

Calabrio, Inc.

Presentation Transcript: Delivering Value Through Quality Management and Best Practices: Strategies for Reducing Cost and Risk
sponsored by IBM Rational
PRESENTATION TRANSCRIPT: Read this presentation transcript from IBM as it explores quality management strategies that can deliver a positive ROI while at the same time improving delivered quality and reducing risk and uncertainty in development projects.
Posted: 06 Jan 2011 | Published: 05 Jan 2011

IBM Rational

Top 10 reasons why HP software customers are moving to IBM
sponsored by IBM
WHITE PAPER: Take a moment to see how many of these top 10 benefits you’re realizing with your HP Software solutions. And then remember: With IBM, you can achieve them all.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

IBM

Automating Resource Monitoring with Robot/CONSOLE
sponsored by Help/Systems
WEBCAST: Using Robot/CONSOLE, we’ll show you how you can streamline your run book, eliminate manual tasks, and make your operations team more responsive to your critical business processes. Watch this FREE 30-minute Webcast and learn how Robot/CONSOLE can solve the headaches of resource monitoring.
Posted: 28 Apr 2010 | Premiered: Apr 28, 2010

Help/Systems

Improve Business Performance and Customer Loyalty in 5 Steps
sponsored by Infor
WHITE PAPER: Maintaining strong business performance and customer loyalty require continual vigilance and assessment and performance tools. Read this paper to learn five steps to improve business performance and increase customer loyalty.
Posted: 10 Aug 2009 | Published: 04 Sep 2008

Infor

Oracle Scorecard and Strategy Management
sponsored by Oracle Corporation
WHITE PAPER: This data sheet details how Oracle Scorecard and Strategy Management extends the Oracle Business Intelligence Enterprise Edition with capabilities that enable strategic goals to be communicated across the organization and monitoring progress over time.
Posted: 21 Jun 2011 | Published: 21 Jun 2011

Oracle Corporation

Application Quality Management
sponsored by Oracle Corporation
WHITE PAPER: Read this white paper to learn how AQM solutions include thorough testing capabilities that can help users identify application quality and performance issues prior to deployment, saving valuable time, money and reputation.
Posted: 13 Apr 2011 | Published: 01 Mar 2010

Oracle Corporation

E-Guide: Avoiding Application Security Pitfalls
sponsored by IBM
EGUIDE: This e-guide will explain why people aren’t integrating security with application lifecycle management, the risks businesses take by not taking security measures seriously and what you can do. Read this e-guide to learn why application security measures often fail and what can be done to mitigate them.
Posted: 14 Jan 2011 | Published: 14 Jan 2011

IBM

Are you Agile Enough?
sponsored by IBM
WEBCAST: If you are using Open Source, doing Agile but not able to consistently meet project goals, and aren't sure what tools you need -- check out how Rational Team Concert can help. See how Rational Team Concert automates core Agile practices -- like consistent team collaboration, rapid response to change, and frequent delivery of [...]
Posted: 09 Sep 2009 | Premiered: Sep 9, 2009

IBM

Smarter quality management: The fast track to competitive advantage
sponsored by IBM
WHITE PAPER: A practical approach to quality management (QM) that helps reduce time to market without sacrificing quality in the outcome.
Posted: 10 Nov 2011 | Published: 10 Nov 2011

IBM
 
 
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