Avaya Aura Contact Center Scripting Demystified
sponsored by Global Knowledge
WHITE PAPER:
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Posted: 18 May 2011 | Published: 18 May 2011
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ABBYY TextGrabber + Translator Mobile App
sponsored by ABBYY
VIDEO:
This video details a text-grabbing and translator app that lets you save printed text from any magazine, book, document, etc. – in more than 60 languages – on your device. View now to learn how this app can immediately edit, translate, publish to social media, or forward by e-mail or SMS.
Posted: 16 May 2012 | Premiered: 29 Sep 2011
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Case Study: Sand Springs Police Department - Just the Ticket
sponsored by Intermec
WHITE PAPER:
Find out how the Sand Springs Police Department improved their citiation process with a new approach to technology. By replacing the paperwork with handheld mobile computers, and increasing their companies safety and revenue as a result. Read this white paper to learn more about how the SSPD was rewarded from their technology upgrade.
Posted: 11 Feb 2013 | Published: 11 Feb 2013
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Service Virtualization for Dummies book
sponsored by IBM
WHITE PAPER:
Get an overview of Service Virtualization and what it means for your development and testing teams.
Posted: 22 Apr 2013 | Published: 22 Apr 2013
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7 Habits of Highly Effective Teams
sponsored by IBM
WEBCAST:
Consult this informative video to learn more about the widespread adoption of "going agile." Find out how you can obtain shorter release cycles, greater flexibility and tighter alignment by going agile. It explores the broad technical, organizational and process changes that can help your team transition to an agile environment.
Posted: 22 Apr 2013 | Premiered: Apr 22, 2013
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SAP® BusinessObjects™ Business Intelligence 4.0 Solutions Empowering the Real-Time, Mobile, Social, and Global Enterprise
sponsored by SAP America, Inc.
WHITE PAPER:
In order to have a successful business intelligence platform, it must enable users to access, analyze and reach the right information at the right time. View this white paper to gain a better understanding of the challenges that big data creates and how to overcome these obstacles.
Posted: 04 Feb 2013 | Published: 04 Feb 2013
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General Introduction to Microsoft® Exchange Server 2010 Sizing
sponsored by Dell and Microsoft
WHITE PAPER:
Review this white paper to explore the latest architectural improvements in Exchange Server 2010 along with the sizing and server role considerations for this upgrade. In addition, learn more about deployment models and example hardware options.
Posted: 11 Apr 2013 | Published: 11 Apr 2013
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Software Asset Management
sponsored by ServiceNow
WEBCAST:
Check out this informative webcast the presents the ins and outs of software asset management so you can utilize within your IT infrastructure.
Posted: 30 Apr 2013 | Premiered: Apr 30, 2013
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Scale Your MYSQL Database to an Infinite Number of Users
sponsored by ScaleBase
WHITE PAPER:
This whitepaper examines how to scale MySQL databases beyond the capabilities of MySQL 5.6 to handle more users, more connections and more data without re-writing apps or re-architecting the database. Data distribution, sharding, read splitting and clustering are discussed to improve MySQL scalability, performance and database high-availability.
Posted: 25 Feb 2013 | Published: 25 Feb 2013
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The software edge: How effective software development and delivery drives competitive advantage
sponsored by IBM
WHITE PAPER:
View this white paper to learn more about the range of emerging technologies and how they effect your business. It explores how technologies have transformed how companies interact with customers, business partners and suppliers. Find out more about how emerging technologies will impact your business performance and market success.
Posted: 22 Apr 2013 | Published: 22 Apr 2013
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