Discover in this post how to evaluate the costs of maintaining your legacy phone service—in terms of CapEx and OpEx—and estimate the financial impact of hosted VoIP to determine if you should adopt. Additionally, access a hosted VoIP TCO tool to build your implementation business case.
Changing voice systems is not a trivial matter. Determine which is the right VoIP migration path your organization—cloud-based hosted VoIP or premises-based SIP trunking. Read on to learn when to consider SIP trunking over hosted VoIP (and vice versa) based on your long-term plans.
72 hours before Black Friday, one organization's critical communication systems began to fail and business continuity systems crashed. Access this case study to find out what happened; why the outages occurred in the first place; and how to prevent a similar catastrophe within your organization.
This exclusive case study discusses how a multi-location auction company utilized an SIP solution that enabled them to capitalize on their investments in data and voice communications and maximize the performance of their IP.
In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep.
This whitepaper stacks up against each other the chat solutions and media servers that will set an underlying base for either custom video streaming or video chat products that you might consider building.
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more.
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
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