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Telecommunications Industry Standards Organizations

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Telecommunications Industry Standards Organizations Reports
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True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
sponsored by Sprint
ANALYST REPORT: The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers.
Posted: 20 Oct 2009 | Published: 20 Oct 2009


BPM 101: What Is Business Performance Management and What Are the Benefits?
sponsored by SearchCRM
WEBCAST: This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits.
Posted: 20 Nov 2005 | Premiered: 20 Nov 2005

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