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Telecenters Reports
Contact Center Costs: The Case for Telecommuting Agents
sponsored by Avaya Inc.
WHITE PAPER: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
Posted: 16 Apr 2008 | Published: 01 Apr 2008

Avaya Inc.

Cut Costs and Drive Efficiency of Virtual Teams
sponsored by Citrix Online Go To Meeting
WHITE PAPER: Examining results from a recently commissioned a survey of 2,318 respondents, this brief looks at the benefits of using audio conferencing combined Web conferencing to optimize team communication.
Posted: 11 Jan 2012 | Published: 06 Jan 2009

Citrix Online Go To Meeting

Smart Decisions for Extraordinary Times
sponsored by Microsoft
WHITE PAPER: With Microsoft Unified Communications businesses can simplify management and maximize budget and resources. You can consolidate costly third-party solutions and avoid capital investments.
Posted: 08 Sep 2009 | Published: 09 Sep 2009


The Art of Teleworking
sponsored by Polycom, Inc.
WHITE PAPER: Does teleworking really work? How can a teleworker be as productive as an employee in the office? This white paper covers the advances in technology that make teleworking successful -- and provides solutions for challenges teleworkers may face.
Posted: 25 Aug 2009 | Published: 06 Apr 2009

Polycom, Inc.

Data Protection for the Mobile Workforce - Presentation Transcript
sponsored by Dell, Inc.
PRESENTATION TRANSCRIPT: This presentation transcript shares with you some of the best ways you can deal with the security challenges associated with your mobile workforce - including data loss and system unavailability.
Posted: 20 Feb 2009 | Published: 20 Feb 2009

Dell, Inc.

Research Report on Virtualization and Cloud Computing in Test/Dev Environments
sponsored by Platform Computing Corporation
WHITE PAPER: Read this report to learn the research findings of this study, which examined the challenges of managing Test/Dev environments and the opportunity for server virtualization and cloud computing to address them. This paper includes several graphs and an in-depth discussion of the advantages of private cloud computing.
Posted: 26 Oct 2009 | Published: 26 Oct 2009

Platform Computing Corporation

The Top Five Benefits of Video Conferencing
sponsored by Polycom, Inc.
WHITE PAPER: From obvious benefits, like reduced travel costs, to a few less apparent advantages, see what Polycom customers, resellers and industry analysts are saying about the power of video conferencing.
Posted: 25 Aug 2009 | Published: 26 Jan 2009

Polycom, Inc.

Computer Weekly UK Election Special: Who Wins the Digital Vote?
sponsored by
EZINE: In this week's Computer Weekly, as the UK goes to the polls, we take an in-depth look at the political parties' manifestos for technology, and examine what the IT sector wants from the next government. Our latest buyer's guide covers collaboration software. And we analyse an emerging standard for endpoint security. Read the issue now.
Posted: 01 May 2015 | Published: 01 May 2015

Managing and Securing Mobile Healthcare Data and Devices
sponsored by Fiberlink Communications
WHITE PAPER: Regulatory compliance tops the list of concerns among healthcare and life sciences IT professionals with 86% of healthcare IT decision-makers rating it as a high or critical priority over the course of the coming year. Check out this paper to find out more!
Posted: 17 Mar 2010 | Published: 17 Mar 2010

Fiberlink Communications

Implementing a Telecommuting Program
sponsored by Avaya Inc.
WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: 02 Jun 2008 | Published: 01 Jan 2008

Avaya Inc.
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