Technicians

WHITE PAPER: What IT skills are fast becoming obsolete and useless? Find out 12 skills you can expect to shelve soon in this resource, including email, computer hardware support, COBOL and more.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

WHITE PAPER: Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.

Posted: 17 Nov 2011 | Published: 17 Nov 2011

WHITE PAPER: This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

Posted: 06 Nov 2009 | Published: 06 Nov 2009

WHITE PAPER: This exclusive research reveals what IT professionals really think about technology, their employers, and their careers

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: What skills are the most relevant and valued by companies in 2012? In order for individuals to succeed in this unpredictable economy, it's important to cultivate these top 12 skills ranging from technical to business to social.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

ANALYST BRIEF: This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: When it comes to IT certifications, not all certifications are equally valued by companies. Find out the top 15 certifications most in demand for 2012 and what their corresponding salaries are on average. Discover which certifications will net you a 6-figure salary.

Posted: 02 Feb 2012 | Published: 02 Feb 2012

WHITE PAPER: The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: What skills do you need to be a good manager? How does leadership differ from management? Get answers to these fundamental questions and relate the core skills of management to each other and to the art of leadership in this white paper. Find out how to delegate, negotiate, motivate, lead and more.

Posted: 06 Dec 2011 | Published: 06 Dec 2011

WHITE PAPER: The goal of this white paper is to provide you, an IT Professional, with the knowledge and tools to be successful when taking a certification exam for one of the three available Windows 7 certifications: Windows 7 Configuring, the Enterprise Desktop Support Technician, or the Enterprise Desktop Administrator certification.

Posted: 09 Aug 2010 | Published: 09 Aug 2010

WHITE PAPER: The protocol utilized to transport data between servers and storage for High Performance Computing (HPC) and to define a Storage Area Network (SAN) is Fibre Channel(FC). Fibre Channel is an "invisible" protocol, because it is only known to the technicians that implement it and keep it working. This paper will provide an overview of this technology.

Posted: 25 Jan 2010 | Published: 25 Jan 2010

CASE STUDY: Access this case study to learn how the City of Prince George digitized their records with a customized application and BlackBerry smartphones.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER: In this Red Hat certification white paper, Justin Nevill, Red Hat Certified Architect and Global Knowledge Instructor, has put together some tips and study guides to make your exam preparation experience a positive one.

Posted: 26 Aug 2010 | Published: 26 Aug 2010

WHITE PAPER: Since your legacy remote support tool probably doesn’t do what it is supposed to, access this whitepaper to uncover the top five reasons and benefits you can achieve by replacing it.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.

Posted: 24 Jan 2012 | Published: 24 Jan 2012

WHITE PAPER: Access this resource to learn why your “free” or legacy remote access and meeting tools for support could be costing you money without you knowing it.

Posted: 09 Feb 2012 | Published: 09 Feb 2012

WHITE PAPER: Access this brief resource to learn about an innovative support solution that can optimize your support system and increase end-user satisfaction.

Posted: 12 Oct 2011 | Published: 12 Oct 2011

WHITE PAPER: Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction.

Posted: 09 Feb 2012 | Published: 09 Feb 2012

WHITE PAPER: Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices.

Posted: 08 Feb 2012 | Published: 08 Feb 2012

WHITE PAPER: Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

WHITE PAPER: End-user requirements for reliable, high-performance applications have left SMBs searching for ways to further leverage their virtualized environments. Read this white paper to find out why SMBs are deploying Windows Server 2008 R2, why SMBs will move to Windows Server 8, and how best to configure your infrastructure to optimize this technology.

Posted: 07 Feb 2012 | Published: 07 Feb 2012

WHITE PAPER: This white paper explains how you should balance customer service and organization efficiency by using performance data.

Posted: 23 Jan 2012 | Published: 23 Jan 2012

WHITE PAPER: This resource explores how to overcome 8 common power management challenges with a new generation of intelligent, logical, and complete power management solutions. Learn how to improve power efficiency and cost-effectiveness inside.

Posted: 07 Feb 2012 | Published: 07 Feb 2012

CASE STUDY: Acme Truck Line, Inc. wanted to develop a cost-effective, comprehensive disaster recovery plan. Read this brief case study to see how they implemented VMware Infrastructure 3 and Dell EqualLogic iSCSI SANs to deliver an affordable and flexible virtual platform that supports disaster recovery needs for companies of all sizes.

Posted: 01 Jun 2009 | Published: 01 Jun 2009

WHITE PAPER: Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks.

Posted: 26 Jan 2012 | Published: 26 Jan 2012

WHITE PAPER: This white paper takes a look at some Windows 7 technologies that you may be able to put to use in order to make the transition from XP (or perhaps from Vista) more successful.

Posted: 04 Mar 2011 | Published: 04 Mar 2011

WHITE PAPER: The Minnesota Wild’s six-month old iSCSI storage solution could no longer keep up with the growing data needs of concession vendors. Read this white paper to learn how the Wild successfully implemented Fluid Data technology to solve the problem.

Posted: 09 Sep 2011 | Published: 09 Sep 2011

CASE STUDY: Learn about a leading on-demand remote support product that is easy to use and secure with cost-effective service delivery.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: This paper examines how professional services automation (PSA) software enables managed service providers to manage their businesses more proactively, standardize and automate processes to save time, deliver effective customer service, and much more.

Posted: 06 Jan 2012 | Published: 06 Jan 2012

WHITE PAPER: Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

CASE STUDY: Access this case study to learn how the Prairie North Health Region consolidated its server environment, reducing its hardware and power costs, and is leveraging a desktop virtualization solution to lower costs while improving the performance and availability of its desktop computing services — as well as those of neighboring regions.

Posted: 09 Jan 2012 | Published: 09 Jan 2012