What's your growth and client retention strategy? Technology providers need to be on the breaking edge of technology trends and consumer demands. The last thing you want is to lose a client because you don't offer a certain service. So what services are clients asking for in 2013? Download this eBook to keep you ahead of the curve.
This brief case study explains how the right service and support software strategy enabled Beam Global Spirits & Wine to efficiently manage global IT support – all with just six agents. Read on now to learn more.
Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.
Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS.
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