Technical Support Specialists

WHITE PAPER: When it comes to technical support services, not all Linux offerings are created equal. This white paper evaluates three leading Linux vendors on several critical support capabilities, including ease of access to services, knowledge and expertise, and speed and effectiveness of resolution.

Posted: 11 Jun 2012 | Published: 01 Aug 2010

VIDEOCAST: The arrival of BlackBerry 10 has also brought along a new evolution in technical support for BlackBerry products. Watch this BlackBerry 10 Ready Program presentation to learn what's new.

Posted: 30 Jan 2013 | Premiered: Jan 30, 2013

EGUIDE: This e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service.

Posted: 01 Jun 2011 | Published: 01 Jun 2011

WHITE PAPER: This whitepaper will describe the problems facing technicians today, and will illustrate how selfinterpreting tools will turn network techs into fast problem solvers, not just problem finders.

Posted: 27 Sep 2010 | Published: 27 Sep 2010

CASE STUDY: Faced with limited time and money to upgrade its network and network support, the South Carolina Department of Social Services determined it needed a new services partner to provide world-class expertise and support. Learn how they used Uptime powered by Cisco Services to achieve a seamless upgrade of their network infrastructure and more.

Posted: 25 Feb 2010 | Published: 25 Feb 2010

WHITE PAPER: Knowing the difference between Watts and Volt-Amps (VA) is crucial for UPS load sizing in data centers, but UPS vendors and manufacturers often use the terms interchangeably. Learn how to use these terms correctly in specifying power protection equipment.

Posted: 01 Apr 2010 | Published: 01 Jan 2003

EGUIDE: This expert e-guide from SearchDataCenter.com explains various methods for solving technical support issues for the Web. Discover the advantages and drawbacks to each approach. And learn about serializing on the mainframe with compare-and-swap instruction.

Posted: 01 Dec 2010 | Published: 01 Dec 2010

WHITE PAPER: Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.

Posted: 17 Nov 2011 | Published: 17 Nov 2011

WHITE PAPER: Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.

Posted: 02 Apr 2009 | Published: 30 Dec 2008

WHITE PAPER: A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.

Posted: 21 Jan 2011 | Published: 21 Jan 2011