Technical Support Engineers

WHITE PAPER: Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.

Posted: 17 Nov 2011 | Published: 17 Nov 2011

WHITE PAPER: What IT skills are fast becoming obsolete and useless? Find out 12 skills you can expect to shelve soon in this resource, including email, computer hardware support, COBOL and more.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

WHITE PAPER: This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

Posted: 06 Nov 2009 | Published: 06 Nov 2009

WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: This exclusive research reveals what IT professionals really think about technology, their employers, and their careers

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: An increasing number of organisations are considering how online communities and team workspaces can help them be more collaborative both internally and externally with customers and partners. If you’re thinking about, or have already started developing a strategy for an online community.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: What skills do you need to be a good manager? How does leadership differ from management? Get answers to these fundamental questions and relate the core skills of management to each other and to the art of leadership in this white paper. Find out how to delegate, negotiate, motivate, lead and more.

Posted: 06 Dec 2011 | Published: 06 Dec 2011

WHITE PAPER: When it comes to IT certifications, not all certifications are equally valued by companies. Find out the top 15 certifications most in demand for 2012 and what their corresponding salaries are on average. Discover which certifications will net you a 6-figure salary.

Posted: 02 Feb 2012 | Published: 02 Feb 2012

WHITE PAPER: What skills are the most relevant and valued by companies in 2012? In order for individuals to succeed in this unpredictable economy, it's important to cultivate these top 12 skills ranging from technical to business to social.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

WHITE PAPER: Now for the first time, IT departments can gain the performance and cost savings benefits of an engineered system on a flexible, general purpose platform that supports a diverse set of legacy, new, and custom applications. Download this Executive Brief to learn more.

Posted: 11 Jan 2012 | Published: 11 Jan 2012

WHITE PAPER: Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.

Posted: 06 Jul 2010 | Published: 06 Jul 2010

WHITE PAPER: As outsourcing, global commerce and constantly improving technologycontinue to change the business world, specialized professionals like scientists,engineers and information technology (IT) workers are increasingly beingasked to take on more business-oriented tasks.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: The term “data deduplication”, as it is used and implemented by Quantum Corporation in this white paper, refers to a specific approach to data reduction built on a methodology that systematically substitutes reference pointers for redundant variable-length blocks (or data segments) in a specific dataset. Read on to learn more.

Posted: 10 Feb 2011 | Published: 10 Feb 2011

WHITE PAPER: To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.

Posted: 11 Oct 2011 | Published: 11 Oct 2011

WHITE PAPER: This document is designed for users, developers, and implementors of open systems. It provides complete infor mation on what’s new in the Single UNIX Specification, Version 4, including POSIX.1-2008,with comprehensive reference material on every aspect.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

PODCAST: Listen to this podcast to learn about a comprehensive super-cluster server and storage solution that optimizes performance, availability, security, and system manageability.

Posted: 13 Dec 2011 | Premiered: 13 Dec 2011

WHITE PAPER: This comprehensive white paper explores the factors to consider and the evaluations needed to make informed decisions to minimize downtime, prevent technological mishaps, and compensate for natural or man-made disasters.

Posted: 08 Aug 2011 | Published: 08 Aug 2011

WHITE PAPER: Stay informed about the most important cybersecurity issues facing the IT community today. This special December 2011 Global threat report offers a review of what we’ve seen throughout the year, including the essential Top Ten Threats lists of 2011.

Posted: 26 Jan 2012 | Published: 26 Jan 2012

WHITE PAPER: Businesses today increasingly need to leverage a unified database platform to enable the deployment and consolidation of all applications onto one common infrastructure. Read on to learn the benefits of incorporating Oracle's Exadata based Database Machine into the IT infrastructure.

Posted: 20 Jan 2011 | Published: 20 Jan 2011

WHITE PAPER: A common characteristic of people-certification programs in the marketplace is that most test or validate the existence of relevant knowledge. Few reach beyond this.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

ESSENTIAL GUIDE: Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

WHITE PAPER: This technical white paper discusses the concerns associated with DR, and explains in detail how RecoverTrac technology addresses a full range of DR challenges.

Posted: 22 Apr 2011 | Published: 22 Apr 2011

WHITE PAPER: Access this one-page resource to learn about Step Up to Cisco Premier, a unique training that can help your associates receive the Cisco Premier certification so you can identify your company as a qualified, trained, and experienced Cisco resource.

Posted: 08 Feb 2012 | Published: 08 Feb 2012

WHITE PAPER: This White Paper discusses methodology and language support for requirements management in TOGAF.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: In order to create a roadmap for increased agility and flexibility, you must start with application transformation. This resource provides key insights into which business issues applications affect, how application transformation is defined,how to get started and much more.

Posted: 04 Jan 2012 | Published: 04 Jan 2012

WHITE PAPER: This White Paper describes a Decision Tree that could be used to help you discover where Cloud opportunities and solutions might fit in your organization. It is put forward for discussion, with the intention that this discussion, and validation in the field, will result in a practical tool for use by enterprises.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: During Q2, 2010 The Birchman Group carried out a survey focused on SAP support and managed services.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: Oracle WebLogic Suite 11g is a significant new release of the core application grid infrastructure foundation underpinning Oracle Fusion Middleware. It has been designed to provide a standards-based, mission-critical platform for organizations that deploy application grid and service-oriented architectures. Read this paper to learn more.

Posted: 03 Jun 2010 | Published: 03 Jun 2010

ANALYST REPORT: Content provided by Google. This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users.

Posted: 11 Jun 2009 | Published: 11 Jun 2009

CASE STUDY: NuVasive needed a shared storage solution to take full advantage of the high-availability and disaster-recovery benefits of server virtualization. Read this case study to learn more.

Posted: 29 Jun 2011 | Published: 29 Jun 2011

EGUIDE: SIMs have been widely adopted for their value in correlating, reporting and alerting on network security. But SIMs can be used for more than just network security monitoring. The same tools can also bring value to application managers if used correctly. In this technical guide, gain 4 steps for integrating applications into enterprise SIMs.

Posted: 01 Jan 2012 | Published: 01 Jan 2012