Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.
This whitepaper will describe the problems facing technicians today, and will illustrate how selfinterpreting tools will turn network techs into fast problem solvers, not just problem finders.
This expert e-guide from SearchDataCenter.com explains various methods for solving technical support issues for the Web. Discover the advantages and drawbacks to each approach. And learn about serializing on the mainframe with compare-and-swap instruction.
This resource outlines the difference between the data center and colocation services and explains the different types of colocation providers out there. In addition, view the top seven things you should look for in any potential colocation provider.
Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.
This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition.
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