This resource examines explores a new way to bridge the gap between your VMware-based virtualization layer and IT Service Management by enabling enterprise operational process automation to improve process efficiency and reduce manual labor.
In this white paper, lean why experts encourage modernizing contact centers. As infrastructure ages, you will see end-of-life status and costly downtime. By modernizing your contact center, you lower costs by reducing hardware and the time spent maintaining outdated infrastructure while increasing revenue by improving customer touch points.
To ensure predictable and error free processes, Carphone Warehouse replaced its homegrown scripts with a business automation platform. Read this case study to find out which platform they chose and how it enabled them to cut over 100,000 lines of code from their systems.
This informative white paper examines the power of mobile computing as part of the midmarket enterprise's unified communications platform, analyzing how you can utilize enterprise mobility effectively without increasing the pressure on IT.
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