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Social Computing

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DEFINITION: MySpace.com is a popular social networking Web site.Originally founded as a venue for aspiring musicians and bands to share music and concert dates, MySpace has grown into a complex site where users can create profiles, including photographs, blogs, music or movie preferences. Other features of the site include chat rooms, forums, classified ads, newsgroups and a venue for sharing videos or music.  … 
Definition continues below.
Social Computing Reports
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Enterprise Collaboration and Social Software Classroom
sponsored by SearchContentManagement
VIRTUAL ENVIRONMENT: Enterprises want to incorporate social and collaborative technologies into their business practices but are often overwhelmed by where to start. This classroom is designed to help them make the key decisions to build a rock-solid social and collaboration strategy.
Posted: 25 Sep 2013 | Premiered: 09 Oct 2013

SearchContentManagement

Take Your ITSM Strategy to the Stratosphere
sponsored by SearchCIO.com
EBOOK: In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever.
Posted: 06 Sep 2013 | Published: 06 Sep 2013

SearchCIO.com

Improve the Customer (and Employee) Experience with Mobile Technology
sponsored by Hewlett-Packard Limited
WEBCAST: This brief video walks you through a day in the life of a food store brand advocate, explaining how the right mobile technologies, social intelligence, and enterprise services lead the way for better customer experiences. Tune in now to learn more.
Posted: 03 Sep 2013 | Premiered: Dec 31, 2012

Hewlett-Packard Limited

Harnessing Social Media to Boost the Bottom Line
sponsored by SearchCRM
EBOOK: Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM.
Posted: 29 Aug 2013 | Published: 29 Aug 2013

SearchCRM

3-2-1 Contact: The Call Center in a Multichannel World
sponsored by SearchCRM
EGUIDE: There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.
Posted: 28 Aug 2013 | Published: 28 Aug 2013

SearchCRM

Sap and SuccessFactors Break Adoption Silos
sponsored by ComputerWeekly.com
ANALYST REPORT: SAP has articulated a compelling vision of the all-in-one, cloud-based HCM (Human Capital Management) solution – what it needs is a path to help traditionalists get there, says analyst group Nucleus Research.
Posted: 27 Aug 2013 | Published: 27 Aug 2013

ComputerWeekly.com

Growing Revenue with Smart Marketing
sponsored by SearchCRM
EGUIDE: In this expert e-guide, find out why integrating sales and marketing is essential for making the most of every customer contact in today's e-commerce landscape. Discover how a new way of approaching your revenue cycle, revenue performance management (RPM) can enhance customer interactions with this powerhouse combination.
Posted: 19 Aug 2013 | Published: 19 Aug 2013

SearchCRM

Business Reimagined
sponsored by ComputerWeekly.com
BOOK: Reimagining business is about waking up to a new environment based on technology that liberates rather than constrains, writes Dave Coplin.
Posted: 26 Jun 2013 | Published: 28 Jun 2013

ComputerWeekly.com

Snapshot: Online presence of UK retailers
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This concise report assesses the online presence of 36 of the UK's leading high street retailers.
Posted: 24 Jun 2013 | Published: 24 Jun 2013

ComputerWeekly.com

Information Governance
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This research from AIIM looks at the risk profile around electronic records, the keep-all versus delete-all options, e-discovery, and the implications of social, mobile and cloud on risk management policies.
Posted: 03 Jun 2013 | Published: 03 Jun 2013

ComputerWeekly.com

Creating ROI with Web Experience Management
sponsored by OpenText
EGUIDE: In this E-Guide, learn tips on creating ROI with web experience management.
Posted: 11 Sep 2013 | Published: 11 Sep 2013

OpenText

Measuring, Monitoring and Improving Customer Experience
sponsored by OpenText
EGUIDE: This E-Guide focuses on how companies can address CEM challenges and take steps to improve the overall customer experience.
Posted: 11 Sep 2013 | Published: 11 Sep 2013

OpenText

Measuring Return on Knowledge in a Big Data World
sponsored by Coveo
WHITE PAPER: The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.
Posted: 15 Aug 2013 | Published: 15 Aug 2013

Coveo

CIO Decisions E-Zine: Putting a social layer into every business app
sponsored by SearchCIO.com
EZINE: Enterprises committed to collaboration are building a social layer into their business apps and platforms. Learn how in this issue of CIO Decisions.
Posted: 09 Aug 2013 | Published: 09 Aug 2013

SearchCIO.com

Hitting the Information Governance and Compliance Sweet Spot
sponsored by IBM
EGUIDE: In this expert e-guide from SearchCompliance.com, technology law expert Jeffrey Ritter discusses the complications and benefits that arise between data governance and compliance rules.
Posted: 05 Aug 2013 | Published: 05 Aug 2013

IBM

Social Business - Patterns in achieving social business success
sponsored by IBM
WHITE PAPER: How can your business become more social? View this resource to learn mroe about the best practices that have emerged and other social business patterns.
Posted: 17 Jul 2013 | Published: 17 Jul 2013

IBM

IBM Social Business Adoption QuickStart
sponsored by IBM
WHITE PAPER: Companies are investing in social business software to enhance knowledge exchange and sharing, streamline their operations and improve their response to evolving market demands. Consult this white paper to find out how to implement social business in the most effective way.
Posted: 17 Jul 2013 | Published: 17 Jul 2013

IBM

Developing a Road Map to an Exceptional Web Experience
sponsored by IBM
WHITE PAPER: When it comes to web experiences, customers have high expectations. Consult this resource to learn how you can provide innovative, high-value user experience solutions to satisfy your customers. It explains how to deliver resources that draw from user experience and knowledge.
Posted: 16 Jul 2013 | Published: 16 Jul 2013

IBM

Becoming a Social Business: Social Business Enterprise Strategy Accelerator
sponsored by IBM
WHITE PAPER: The way people interact and form relationships is changing, social business is the way of the future. This resource explains more about the opportunities that social business provides. It discusses how to go about adopting social media for both external and internal purposes, read on to learn more tips on transitioning to the social enterprise.
Posted: 16 Jul 2013 | Published: 16 Jul 2013

IBM

Creating a Smarter Workforce for Market Leadership
sponsored by IBM
WEBCAST: With today's changing workforce dynamics and economic challenges, business leaders are turning their focus to their most valuable asset -- their people. View this webcast to find out how organizations who engage and motivate their people can achieve significant competitive differentiation and market leadership.
Posted: 15 Jul 2013 | Premiered: Jul 15, 2013

IBM

Magic Quadrant for the CRM Customer Engagement Center
sponsored by Salesforce
WHITE PAPER: Access this comprehensive Gartner report to explore and compare customer engagement center (CEC) applications from today's top vendors. Discover the strengths and weaknesses of these customer service technologies, and decide which is right for your social CRM strategy.
Posted: 08 Jul 2013 | Published: 13 May 2013

Salesforce

Social Intelligence Approaches to Support Four Core Customer Scenarios
sponsored by Hewlett-Packard Company
WHITE PAPER: To get the most value from the wealth of customer data available, businesses have to adapt to new technologies, processes, and strategies. In this helpful resource, discover how to leverage social intelligence to achieve profit-delivering customer management components, and how to integrate these new tools into your CRM environment.
Posted: 28 Jun 2013 | Published: 28 Feb 2013

Hewlett-Packard Company

About T-Mobile USA
sponsored by Jive Software
CASE STUDY: Find out in this case study how a social business platform enabled T-mobile to consolidate and centralize information about products, services, pricing, policies and troubleshooting, enabling sales reps to better utilize their time.
Posted: 20 Jun 2013 | Published: 20 Jun 2013

Jive Software

Seven Trends Driving Effectiveness in the Contact Center
sponsored by Avaya
WHITE PAPER: Customers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center.
Posted: 31 May 2013 | Published: 30 Apr 2013

Avaya

eGuide Social Media Networks Tie into Global and Local HR Strategies
sponsored by Workday
EGUIDE: This expert e-guide explains how social media is causing HR leaders to rethink recruitment and talent management. Also inside, learn how you can effectively cope with the challenges of meting out a global strategy with localized tactics.
Posted: 21 May 2013 | Published: 21 May 2013

Workday
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SOCIAL COMPUTING DEFINITION (continued): … MySpace.com is a popular social networking Web site.Originally founded as a venue for aspiring musicians and bands to share music and concert dates, MySpace has grown into a complex site where users can create profiles, including photographs, blogs, music or movie preferences. Other features of the site include chat rooms, forums, classified ads, newsgroups and a venue for sharing videos or music. Each user can choose to invite friends to create profiles or link to existing ones, creating a social network that can be exponentially expanded as users with similar tastes, interests or shared friends are discovered and added. Extremely popular with teenagers and young adults, MySpace.com has seen explosive growth in recent years, with a current base of over 59 million users, reflecting both broader cultural trends offline and a unique culture online. Rupert Murdoch's NewsCorp purchased the site in 2005 for $580 million dollars.See also: six degrees of separation
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