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The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

Mitigations for Mobile Phishing Problems on the iOS Platform
sponsored by SearchSecurity.com
EGUIDE: Attackers today are commonly using SMS messaging as a form of mobile device phishing. This expert E-Guide will walk you through the basics of SMS-based attacks and what security teams can do to mitigate the risk associated with iOS devices. Read on to learn more.
Posted: 03 May 2013 | Published: 03 May 2013

SearchSecurity.com

Intuitive and Secure, Two-Factor Authentication on Mobile Phones
sponsored by Confident Technologies
WHITE PAPER: Many online business and websites today are utilizing user's mobile phones for two-factor authentication. However, attacks on mobile devices and the SMS communication channel are increasing, calling for more secure methods of authentication. View this paper now to explore effective multi-layered, multifactor authentication methods.
Posted: 01 Sep 2011 | Published: 25 Aug 2011

Confident Technologies

Secure Text Messaging Saves Time and Fosters HIPAA Compliance for Hospitals
sponsored by TigerText, Inc.
EGUIDE: This e-guide from SearchHealthIT.com offers 12 expert tips on how to evaluate vendors for a secure, HIPAA-compliant text messaging system.
Posted: 29 Apr 2014 | Published: 29 Apr 2014

TigerText, Inc.

ABBYY TextGrabber + Translator Mobile App
sponsored by ABBYY
VIDEO: This video details a text-grabbing and translator app that lets you save printed text from any magazine, book, document, etc. – in more than 60 languages – on your device. View now to learn how this app can immediately edit, translate, publish to social media, or forward by e-mail or SMS.
Posted: 16 May 2012 | Premiered: 29 Sep 2011

ABBYY

Get a Grip on Mobile Bill Management
sponsored by Xigo
EBOOK: Mobile communications are common in today’s enterprises. The challenges of mobile expenses are daunting. This E-Book discusses the challenges and solutions needed to analyze mobile use and manage costs.
Posted: 15 Nov 2011 | Published: 15 Nov 2011

Xigo

IPCheck Server Monitor Version 5
sponsored by Paessler AG
SOFTWARE DEMO: With a bird's eye view IPCheck Server Monitor observes your network, servers, or applications and will notify you as soon as it detects a problem. If you don't hear from IPCheck Server Monitor you know that your business is running smoothly.
Posted: 10 Sep 2007 | Premiered: 29 Aug 2007

Paessler AG

SMS Authentication: 10 Things to Know - Before You Buy
sponsored by SafeNet, Inc.
WHITE PAPER: SMS authentication can present a host of benefits to organizations looking to improve security while maximizing the productivity of end users and administrative staff. In choosing any authentication solution, organizations will be well served by taking many key considerations into account. Read this paper to learn more!
Posted: 26 Jul 2010 | Published: 08 Jun 2010

SafeNet, Inc.

Multi-channel Marketing Hits the Wall
sponsored by Neolane Inc.
WHITE PAPER: This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers.
Posted: 14 Oct 2008 | Published: 14 Oct 2008

Neolane Inc.

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys
 
 
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