This E-Guide from SearchUnifiedCommunications.com offers insight into creating a unified communications architecture that fulfills today's requirements and is flexible enough to adapt to the needs of tomorrow.
Many communications infrastructures use multiple platforms for voice and date, which have a complete lack of cohesion. Unfortunately, these legacy infrastructures cannot deal with the demands communications initiatives today put on them.
Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.
This white paper discusses how voice capabilities have transformed in the past few years and explores why SIP and unified communications (UC) play such a big role in the way business is conducted today.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines