Increase Call Center Service and Efficiency: Insight into one company’s approach
sponsored by NACR
CASE STUDY:
Having a functional communications system is imperative to deliver outstanding customer service and achieve great operational efficiencies.
Posted: 10 Feb 2012 | Published: 10 Feb 2012
|
|
|
Maximize the New Features in Microsoft Office Communications Server R2
sponsored by Global Knowledge
WHITE PAPER:
In February, 2009, Microsoft released their next major release, designated as R2, to their IP PBX product Office Communications Server (OCS) 2007. Several great features and enhancements to Microsoft's existing product make OCS 2007 R2 a significant contender in the Unified Communications (UC) marketplace.
Posted: 25 Jan 2010 | Published: 25 Jan 2010
|
|
|
Changing the Conversation in the Workplace
sponsored by Alcatel-Lucent Enterprise
WHITE PAPER:
Uncover analysis of the findings in two surveys revealing workers’ attitudes about employee engagement, productivity, and communication technologies.
Posted: 09 Feb 2012 | Published: 09 Feb 2012
|
|
|
SIP: Enhancing Communication
sponsored by NACR
WHITE PAPER:
This whitepaper discusses what SIP is, the challenge of implementing it, and how it can help your enterprise meet your communications needs.
Posted: 10 Feb 2012 | Published: 10 Feb 2012
|
|
|
The Lync Server Dial Plan: An Introduction to Preparing for Implementation
sponsored by Global Knowledge
WHITE PAPER:
Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
|
|
|
SEC XBRL mandate for Dummies
sponsored by IBM
EBOOK:
The SEC XBRL Mandate for Dummies is a guide to assist external reporting professionals tasked with quickly and accurately assembling, tagging and filing their companies’ external reports.
Posted: 09 Feb 2012 | Published: 09 Feb 2012
|
|
|
Facilitating “sound practices” in risk management with IBM OpenPages ORM
sponsored by IBM
WHITE PAPER:
This white paper discusses operational risk management (ORM) in the context of "Sound Practices for the Management and Supervision of Operational Risk," a paper from the Basel Committee.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
|
|
|
Virtualization Roadmap: Twists, Turns, and Key Considerations
sponsored by Dell, Inc. and Intel
PRESENTATION TRANSCRIPT:
This expert presentation transcript explores key management factors you should consider as you navigate your virtualization initiative, including licensing, memory capabilities, and more. Hear about one company's virtualization roadmap and determine whether it aligns with your own virtualization plans.
Posted: 10 Oct 2011 | Published: 10 Oct 2011
|
|
|
TOGAF® and SABSA® Integration
sponsored by ComputerWeekly.com
IT BRIEFING:
This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology.
Posted: 05 Jan 2012 | Published: 05 Jan 2012
|
|
|
IPV6 Transition – Why the rush ?
sponsored by ComputerWeekly.com
ANALYST BRIEF:
This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan.
Posted: 01 Dec 2011 | Published: 01 Dec 2011
|
|
| |
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.
|
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
All Rights Reserved,
Copyright 2000 - 2012, TechTarget |
|
|
|
|
