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Session Initiated Protocol

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Session Initiated ProtocolReports
 
The Blueprint to Contact Center Modernization- Replacing Your ACD
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Boosting Contact Center Capabilities with UC and SIP
sponsored by IBM
EBOOK: Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.
Posted: 14 Dec 2010 | Published: 14 Dec 2010

IBM

ScanSource Communications: At-a-Glance
sponsored by ScanSource Communications
DATA SHEET: As a sales unit of ScanSource, Inc, ScanSource Communications provides you with the products, services, and support you need to build and grow your business. We are constantly looking for unique ways to help you find success, bringing you tailored solutions customized for your individual opportunity.
Posted: 30 Mar 2011 | Published: 30 Mar 2011

ScanSource Communications

Alcatel Intelligent Mobile Redirect: One Device, One Number, Any Where
sponsored by Alcatel
PRODUCT LITERATURE: Alcatel's Intelligent Mobile Redirect (IMR) Solution is a flexible, fully open, fixedmobile convergence solution that ensures users are reachable on one device, one number, anywhere.
Posted: 07 Jul 2006 | Published: 01 Jul 2006

Alcatel

Alcatel UMA Solution: Unlicensed Mobile Access
sponsored by Alcatel
PRODUCT LITERATURE: Unlicensed mobile access (UMA) technology provides access to GSM and GPRS mobile services over unlicensed spectrum technologies, including Bluetooth and 802.11 (WiFi).
Posted: 07 Jul 2006 | Published: 01 Feb 2006

Alcatel

Session Initiated Protocol (SIP): A Five-Function Control Protocol
sponsored by F5 Networks
WHITE PAPER: The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP is the conduit that will bring together the enterprise and telecommunications to provide IP-based communications.
Posted: 28 Apr 2008 | Published: 01 Aug 2007

F5 Networks

The Proven Financial Benefits of SIP Trunk Consolidation
sponsored by Siemens Enterprise Communications
WHITE PAPER: Siemens Enterprise Communications continues to lead the evolution of real-time unified communications by delivering innovative and customer-centric solutions with measurable financial benefits, and has proven both the technology and the savings for customers.
Posted: 03 Jan 2011 | Published: 03 Jan 2011

Siemens Enterprise Communications

SIP contact centers: Key benefits and potential challenges
sponsored by NACR
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

NACR

How to Maximize Benefits of SIP Trunking for your Business
sponsored by XO Communications
EGUIDE: This expert guide from SearchUnifiedCommunications.com highlights how you can best use SIP trunking to reduce costs, focusing on two methods that are not commonly practiced.
Posted: 28 Jan 2014 | Published: 28 Jan 2014

XO Communications

Changing the Conversation in the Workplace
sponsored by Alcatel-Lucent Enterprise
WHITE PAPER: Uncover analysis of the findings in two surveys revealing workers’ attitudes about employee engagement, productivity, and communication technologies.
Posted: 09 Feb 2012 | Published: 09 Feb 2012

Alcatel-Lucent Enterprise
 
 
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