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May 22, 2013

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The State of Service Management sponsored by SAP America, Inc. WHITE PAPER: View this document to learn more about the current state of the service enterprise and the goals and investments prioritized by service leaders. It also displays performance benchmarks of leading service organizations and other factors that contribute to best-in-class performance. Posted: 04 Feb 2013 \| Published: 04 Feb 2013 TOPICS: Customer Satisfaction \| Customer Self-Service \| Human Resources Management \| Human Resources Service Providers \| Marketing \| SOA

Flextronics and Workday: Simplicity as a Competitive Edge sponsored by Workday WHITE PAPER: "Simplicity drives execution." According to Mike McNamara, CEO of one of the world's largest contract manufacturers, this sums up the reason Flextronics chose Workday. Posted: 01 Mar 2013 \| Published: 31 Dec 2012 TOPICS: Cloud Computing \| Human Resources Management \| Human Resources Service Providers \| Human Resources Services \| Human Resources Software \| Payroll Services \| Payroll Software \| Software as a Service

Workday and Aviva: Seeing the Benefits of a Global View sponsored by Workday CASE STUDY: A leading insurance company was faced with an IT nightmare when trying to integrate over 70 separate HR systems. By using a new SaaS HR model, Aviva averted disaster and saved over 50 percent on IT costs in Europe alone within the first year. Posted: 28 Feb 2013 \| Published: 31 Dec 2012 TOPICS: Cloud Computing \| Cloud Management \| Human Resources Management \| Human Resources Service Providers \| Human Resources Software \| Legacy Applications Software \| SaaS ERP \| Software as a Service

Kroll Ontrack Cost of Downtime Survey Report sponsored by Kroll Ontrack, Inc. WHITE PAPER: Learn about the real cost of downtime by checking out this 326-respondent Downtime Survey Report, which focuses on and dives into the increasing importance of avoiding downtime and data loss in Microsoft Exchange and SharePoint servers, challenges of both technologies and tools used for the recover, restore and migrate process. Posted: 13 Mar 2013 \| Published: 13 Mar 2013 TOPICS: Data Loss Prevention (DLP) \| Data Recovery \| Disaster Recovery \| Email Management Services \| Microsoft Exchange \| Microsoft Exchange Server 2010 \| SharePoint \| Storage Service Providers

Energizing the Workplace with Mobile HR sponsored by SAP America, Inc. EBOOK: This resource outlines the benefits and challenges associated with adopting a mobile HR strategy. Inside, find key recommendations for moving forward with mobile HR that will help you attain success. Posted: 22 Mar 2013 \| Published: 22 Mar 2013 TOPICS: Employee Monitoring \| Employee Performance Management (EPM) \| Human Resources Management \| Human Resources Service Providers \| Human Resources Services \| Human Resources Software \| Mobile Device Management \| Mobile Middleware \| Mobile Workers \| SAP (Product) \| Workflow Software \| Workforce Management Software \| Workforce Planning

HP 3PAR StoreServ Storage designed for mission-critical high availability sponsored by HP & Intel® WHITE PAPER: This white paper describes a storage approach designed to deliver 99.999 percent availability, giving you the optimal performance you need. Inside, discover other solution benefits, including rapid recovery from failed disks, automated OSSA, resilient enterprise RAID levels, and more. Posted: 10 Apr 2013 \| Published: 30 Nov 2012 TOPICS: Disk Storage Systems \| Fibre Channel \| RAID \| SAN \| Storage Architectures \| Storage Efficiency \| Storage Infrastructure \| Storage Management \| Storage Optimization \| Storage Service Providers

Make Office 365 Deployment a Success with AppsWork sponsored by Channel Transformation Alliance WHITE PAPER: Discover how utilizing Ipanema AppsWork can help you control and optimize the needs of your users, especially when it comes to deploying cloud applications such as Microsoft Office 365. Posted: 15 Apr 2013 \| Published: 15 Apr 2013 TOPICS: Application Integration \| Application Performance Management \| Applications Management \| Applications Management Services \| Bandwidth Management \| Channel Management \| Cloud Computing \| Cloud Management \| Management Service Providers \| Network Traffic Management \| VARs

Microsoft DevRadio: Using appMobi to Build Windows 8 & Windows Phone Apps sponsored by Microsoft WEBCAST: For a long time, HTML5 was impractical for building mobile apps, preventing web developers from crossing over into the mobile sphere - until now. Watch this informative webcast to learn about a technology that can help you build apps for a variety of platforms, including Windows 8, quickly and easily using HTML5. Posted: 16 Apr 2013 \| Premiered: Jan 9, 2013 TOPICS: Application Development \| Application Development and Integration Services \| Application Infrastructure \| Application Infrastructure Providers \| Applications Software \| Software Development Tools \| Windows

Leaving Nothing to Chance: How Backup and Recovery Bolsters Managed Services Offerings sponsored by N-able Technologies WHITE PAPER: Discover how your services portfolio stands to profit handsomely by providing backup and disaster recovery (DR) managed services to your clients. Posted: 17 Dec 2012 \| Published: 17 Dec 2012 TOPICS: Backup for Virtualized Servers \| Backup Server Hardware \| Backup Software \| Backups \| Cloud Computing \| Cloud Disaster Recovery \| Cloud Storage \| Cloud Storage Services \| Data Loss Prevention (DLP) \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| Management Service Providers \| Network Traffic Management \| Regulatory Compliance

Cisco Open Network Environment: Adaptable Framework for the Internet of Everything sponsored by Cisco Systems, Inc. WHITE PAPER: Uncover how leveraging Cisco ONE can help service providers enjoy the benefits of tomorrow's network and software innovations, harness network value, increase business agility, and achieve greater operational efficiency than ever before. Posted: 11 Apr 2013 \| Published: 29 Mar 2013 TOPICS: Channel Management \| Cloud Management \| Management Service Providers \| Network Architectures \| Network Infrastructure \| Network Management \| Network Performance \| Network Service Providers \| Network Traffic Management \| Networking \| Virtual Appliance \| Virtual Machine

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