|
|
 |
| Dec 3, 2009 |
|
|
|
IT Management >
Systems Operations >
|
|
|
ALSO CALLED:
SLM
DEFINITION: Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate
…
Definition continues below.
|
|
Service Level Management Reports
|
|
|
ITSM guidance: ITIL V3 Update
sponsored by SkillSoft Corporation
VIDEO:
In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
Posted: 17 Aug 2009 | Premiered: 17 Aug 2009
|
|
|
Future-Proof Your Compliance Program
sponsored by IBM
VIDEO:
The regulatory environment is constantly changing, so creating a streamlined and flexible program is every security pro's first goal when it comes to compliance. Check out this videocast for best practices on forming a comprehensive compliance program.
Posted: 29 Jul 2009 | Premiered: 29 Jul 2009
|
|
|
Podcast: Managing third-party compliance
sponsored by IBM
PODCAST:
Listen to this podcast, featuring Richard Mackey, for tips on managing third-party risk, specifically for compliance. Learn how to choose the right partners and ensure they apply the same standards as your organization when securing your assets.
Posted: 29 Jul 2009 | Premiered: 29 Jul 2009
|
|
|
JBoss Enterprise SOA Platform v5.0: Technology Preview
sponsored by JBoss, a Division of Red Hat
WEBCAST:
In this session, you'll learn how to leverage the new features and functionality of JBoss Enterprise SOA Platform v5.0 to rapidly and cost-effectively develop, deploy and manage SOA-based solutions that solve real problems now.
Posted: 17 Jul 2009 | Premiered: 17 Jul 2009
|
|
|
Expert Tips for Effective Virtual Systems Management
sponsored by BMC Software, Inc
EDITORIAL RESOURCE GUIDE:
In this E-Guide, brought to you by SearchServerVirtualization.com and BMC, you will discover expert tips for effective virtual systems management. Explore the top five target areas essential for improved virtual performance and availability management.
Posted: 01 Jul 2009 | Published: 01 Jul 2009
|
|
|
Innovations in Managing IT Service Quality: Managing Service Quality and Risk to Service Delivery in a Lean Economy
sponsored by CA
WHITE PAPER:
With the economy down it is important for IT organizations to be as efficient as possible. This means that IT operations, those responsible for the product and health of the enterprise, must have full visibility and control over their resources - and of course, the technology to do so.
Posted: 26 Jun 2009 | Published: 26 Jun 2009
|
|
|
Analyzing the Total Cost of a Global Service Desk
sponsored by CompuCom Systems, Inc.
WHITE PAPER:
Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
Posted: 22 Jun 2009 | Published: 22 Jun 2009
|
|
|
Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc
WHITE PAPER:
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 18 Jun 2009
|
|
|
Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc
WHITE PAPER:
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 18 Jun 2009
|
|
|
Ride the Express Lane in the Journey to Speed ITIL® Adoption
sponsored by BMC Software, Inc
WHITE PAPER:
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
Posted: 18 Jun 2009 | Published: 18 Jun 2009
|
|
|
Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc
WHITE PAPER:
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 17 Jun 2009
|
|
|
Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc
WHITE PAPER:
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 17 Jun 2009
|
|
|
Tackle the Challenges of Virtualization Management
sponsored by BMC Software, Inc
WHITE PAPER:
Virtualization adds a whole new level of complexity to the IT infrastructure, introducing new challenges in every step of the process - from planning to configuration and management. Read how effective service management can help tackle the challenges of virtualization in this white paper from BMC Software.
Posted: 17 Jun 2009 | Published: 17 Jun 2009
|
|
|
Crossing the Chasm Between the Service Desk and Operations
sponsored by BMC Software, Inc
WHITE PAPER:
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
Posted: 15 Jun 2009 | Published: 15 Jun 2009
|
|
|
Seven Ways to Reduce IT Costs with Master Data Management
sponsored by Siperian, Inc.
WHITE PAPER:
Faced with budget cuts In today's economic environment, how can IT maintain service levels and continue to provide value to business? Smart IT decision-makers are investing in master data management.
Posted: 20 Feb 2009 | Published: 20 Feb 2009
|
|
|
ITIL Version 3 - What the Changes Could Mean to You
sponsored by Global Knowledge
WHITE PAPER:
As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
Posted: 10 Dec 2008 | Published: 10 Dec 2008
|
|
|
A Guide to Diagnosing .Net Application Errors
sponsored by AVIcode, Inc.
WHITE PAPER:
This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
|
|
|
Managing Assets with Numara® Track-It! (including Bar Code)
sponsored by Numara Software
WEBCAST:
Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.
Posted: 01 Apr 2008 | Premiered: 01 Apr 2008
|
|
| |
SERVICE LEVEL MANAGEMENT DEFINITION (continued): … Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate actions, and producing meaningful reports.A service-level agreement enables an organization to be assured of a defined amount of stability, reliability, and performance for the provided IT infrastructure. A service-level agreement may complement or be part of policy-based service-level management. Service-level management means that potential problems can be identified (such as gradual performance degradation) and alerts can be created, thereby minimizing the risk of downtime.Service-level management provides a "comfort zone" about the quality of a given infrastructure solution. Service Level Management definition sponsored by SearchSOA.com, powered by WhatIs.com an online computer dictionary
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
All Rights Reserved,
Copyright 2000 - 2009, TechTarget |
|
|
|
|
|
Free Newsletters
