Service Level Agreements White Papers, Software Downloads, Definition and Webcasts

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Jun 19, 2013

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Service Level Agreements

Service Level Agreements Reports

Enterprise Cloud Governance Requirements and Best Practices sponsored by ServiceMesh WHITE PAPER: Uncover the top eight enterprise requirements that are critical for large enterprises to implement to govern complex, many-to-many relationships within a cloud environment. Posted: 20 Feb 2013 \| Published: 20 Feb 2013 TOPICS: Access Control \| Access Rights \| Application Security \| Cloud Computing \| Cloud Management \| Cloud Security \| Data Governance \| Data Security \| Governance, Risk, Compliance (GRC) \| IT Management \| Secure Application Development \| Secure Content Management \| Security \| Security Architectures \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Systems \| Security Threats \| SLA

Utilizing Next Generation MSP Automation to Gain a Competitive Advantage in the Marketplace sponsored by N-able Technologies WHITE PAPER: This independent analysis paper describes how N-able's automation platform can help you scale your operations to meet customer demands in a profitable manner. Posted: 17 Dec 2012 \| Published: 17 Dec 2012 TOPICS: Hardware Management \| Hosting Services \| Management Service Providers \| Network Management \| Network Management Services \| Outsourcing \| Remote Network Management \| Server Management \| SLA \| SLA Management Services \| Systems Management \| Systems Management Services

Gartner: Use Heterogeneous Storage Virtualization as a Bridge to Cloud sponsored by IBM WHITE PAPER: Data center operators who are interested in private cloud storage technologies struggle with moving existing storage infrastructure into a cloud storage paradigm. Heterogeneous storage virtualization appliances offer a transition path for operators by preserving their investments and adding cloud operating semantics. Posted: 19 Jul 2012 \| Published: 31 Dec 2011 TOPICS: Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| SLA \| Storage Virtualization

Doug Ingraham - Understanding the Advantages of Hybrid Clouds sponsored by Brocade WHITE PAPER: A hybrid cloud enables organizations that have already built a private cloud to use resources from public clouds as a way to expand the capabilities of their own IT infrastructure. This resource presents the top benefits/advantages of a hybrid cloud. Also, obtain answers to crucial cloud deployment questions. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Centers \| Hybrid clouds \| Private Cloud \| Public Cloud \| SLA

The Total Economic Impact of CA Technologies’ Business Service Insight Solution sponsored by CA Technologies. WHITE PAPER: Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more. Posted: 08 Dec 2011 \| Published: 07 Dec 2011 TOPICS: Customer Retention \| Customer Satisfaction \| IT Service Management \| Metrics \| Productivity \| Service Level Management \| SLA \| SLA Management Services

The Critical Role of the Network in Supporting Cloud-Based Solutions sponsored by Cisco Systems, Inc. WHITE PAPER: This paper focuses on how a communication service provider (CSP) can leverage the investment it has made in deploying a next generation network (NGN) to capitalize on the growing market for Software-as-as-Service (SaaS) solutions. Posted: 23 Nov 2011 \| Published: 23 Nov 2011 TOPICS: Cloud Computing \| Cloud Management \| Communications Networks \| Infrastructure as a Service (IaaS) \| NGN \| Service Level Management \| SLA \| SLA Management Services \| Software as a Service

Why Service Level Management is Mission Critical for all IT Service Providers sponsored by Autotask Corporation WHITE PAPER: Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools. Posted: 10 Dec 2010 \| Published: 10 Dec 2010 TOPICS: Billing Software \| CRM \| ITIL \| Reporting Software \| SaaS business intelligence \| Service Level Management \| SLA

HP StoreOnce Deduplication Software: Technology Fueling the next phase of storage optimization (ESG) sponsored by HP WHITE PAPER: Today’s most popular backup storage targets featuring deduplication, however, don’t address the long-term operational issues that are sure to arise as secondary storage environments expand. Posted: 05 Aug 2011 \| Published: 05 Aug 2011 TOPICS: Data Centers \| Data Deduplication \| Data Recovery \| Disk Backups \| Disk-to-Disk Backup \| RAID \| RPO \| RTO \| SLA \| Storage Optimization

What Every Enterprise Should Know About Cloud Computing and eDiscovery sponsored by Proofpoint, Inc. WHITE PAPER: This paper offers guidelines for evaluating cloud service providers and for defining SLAs that meet the business and IT goals of cloud computing as well as the legal requirements for eDiscovery. Posted: 25 Feb 2011 \| Published: 25 Feb 2011 TOPICS: Applications Management \| Cloud Computing \| Compliance (Systems Operations) \| Data Management \| Data Security \| Electronic Discovery \| Email Archiving \| Enterprise Systems \| SaaS business intelligence \| SLA

How to Choose a Cloud Backup Delivery Platform sponsored by Asigra WHITE PAPER: Making the right choice is critical to your success delivering cloud backup services to your customers. This resource is here to help you choose a partner that meets the needs of your customers, uses the right technology, has a business model that aligns with yours, and provides value beyond the software. Read on to learn more. Posted: 22 Aug 2011 \| Published: 22 Aug 2011 TOPICS: Cloud Backup \| Cloud Computing \| Cloud Storage \| Hybrid clouds \| Private Cloud \| Public Cloud \| ROI \| SLA \| Software as a Service

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