Service Level Agreements

WHITE PAPER: The cloud is an important component of a data and systems protection strategy. See how cloud services can be leveraged to provide many benefits for an organization.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

WHITE PAPER: Once you cut through the hype surrounding the cloud, one thing becomes clear: As enterprise adoption of the public cloud grows, practical and concrete issues for service level management are real and need to be addressed. Inside this white paper, uncover valuable best practices for harnessing public cloud services to meet SLAs.

Posted: 08 Dec 2011 | Published: 08 Dec 2011

WHITE PAPER: This Executive Brief discusses IDC's perspective on how enterprise workload management requirements are changing and highlights the ways that workload automation solutions can address these emerging requirements.

Posted: 25 Oct 2011 | Published: 25 Oct 2011

WHITE PAPER: Whether you are just embarking on an SOA program or expanding an existing initiative, the latest governance solutions can guide you along the path to demonstrable, measurable SOA success. Read this white paper now to see why there’s never been a better time to confidently invest in SOA.

Posted: 18 Dec 2009 | Published: 18 Dec 2009

WHITE PAPER: For small business and remote office/branch office IT administrators, the financial and technical challenges of maintaining a comprehensive business continuity solution can be daunting. Read this white paper to learn some solutions that may help you and your organization.

Posted: 05 Jul 2011 | Published: 05 Jul 2011

WHITE PAPER: Can you build your own internal cloud? Or even better, can you transition your existing environment to an internal cloud model? At first blush, this may seem like a herculean task, but in reality it is a matter of following a few simple rules, adopting a few disciplines, and finding some good tools.

Posted: 02 Aug 2011 | Published: 02 Aug 2011

WHITE PAPER: Uncover how monitoring technology can equip network administrators with the vital insights needed to govern and ensure availability of servers and applications, whether managed locally or in the cloud.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

WHITE PAPER: This series examines some of the implications of virtualization for small and medium-sized businesses. In this note, we examine opportunities to leverage virtualization to automate service level management.

Posted: 24 May 2010 | Published: 24 May 2010

WHITE PAPER: Discover how you can improve the performance of applications by 5-50 times and boost productivity with a next-generation approach that incorporates service-level assurance and managed WAN optimization.

Posted: 12 Jan 2012 | Published: 12 Jan 2012

WHITE PAPER: The increased use of outsourcing and cloud computing coupled with the rising complexity of internal services have all made the ability to manage IT services—both those provided in-house and outsourced—central to business success. Inside this white paper, learn how to effectively manage IT services for optimal business support.

Posted: 08 Dec 2011 | Published: 08 Dec 2011