Service Desks White Papers, Software Downloads, Definition and Webcasts

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May 25, 2013

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Service Desks Reports

The True Economic Impact of Unified Communications sponsored by Microsoft WHITE PAPER: This Forrester Total Economic Impact study provides an in-depth look at how Microsoft Lync Server 2010 can help your organization increase collaboration and communications while reaping numerous cost-saving opportunities Posted: 28 Nov 2012 \| Published: 30 Nov 2010 TOPICS: Collaboration \| Collaborative Applications Software \| Help Desks \| Instant Messaging \| MPLS \| PBX \| Server Hardware \| SIP \| Software Licensing \| Telephones \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| VoIP \| Web Conferences

ITIL: The building blocks of an ITSM strategy sponsored by FrontRange Solutions Inc. EGUIDE: Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. Posted: 09 Jan 2012 \| Published: 06 Jan 2012 TOPICS: Asset Management Services \| Help Desk Management \| Help Desks \| IT Service Centers \| IT Service Management \| IT Services \| ITIL \| Service Creation

DigitalPersona Pro sponsored by DigitalPersona SOFTWARE DEMO: This free product demo shows how DigitalPersona Pro can provide your company with biometric authentication for secure single sign-on. Posted: 15 May 2007 \| Premiered: 01 Jan 2006 TOPICS: Biometrics \| Fingerprinting \| Help Desks \| Identity Management \| Identity Management Software \| Identity Theft \| Password Management \| Password Management Software \| Passwords

Putting Dispatch in the Driver’s Seat sponsored by ConnectWise WHITE PAPER: Access this essential white paper to learn how to implement an effective dispatch strategy in your help desk. Learn about benefits like efficient ticket handling, increased credibility with your clients and more. Posted: 25 Apr 2012 \| Published: 24 Apr 2012 TOPICS: Channel Management \| Customer Service \| Customer Service Best Practices \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks

Making Life Simpler for Remote and Mobile Workers sponsored by Citrix Online - GotoMyPC WHITE PAPER: Learn why Citrix® GoToMyPC® Corporate is the most secure, cost-effective and easiest-to-manage solution for providing remote access to the desktop. Posted: 20 May 2008 \| Published: 01 Jan 2007 TOPICS: Help Desks \| LAN \| Mobile Workers \| Network Security \| Remote Access Services

Building and Operating a Network Operating Center (NOC) and Help Desk sponsored by ConnectWise WHITE PAPER: Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services. Posted: 25 Apr 2012 \| Published: 24 Apr 2012 TOPICS: Channel Management \| Customer Service \| Customer Service Best Practices \| Help Desk Management \| Help Desk Management Services \| Help Desks \| Network Operations Centers

Improving IT help desk services with vendor support sponsored by ConnectWise EGUIDE: Access this expert e-guide to discover strategies to improve IT help desk services with vendor support. Inside, learn to respond efficiently to increased customer demand. Posted: 01 May 2012 \| Published: 01 May 2012 TOPICS: Channel Management \| Customer Service \| Help Desk Management \| Help Desk Management Services \| Help Desks

Social Media Moves into Mainstream IT Service Management sponsored by CA Technologies. WHITE PAPER: This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc. Posted: 29 Aug 2011 \| Published: 24 Aug 2011 TOPICS: Collaboration \| Customer Self-Service \| Help Desk Management \| Help Desks \| IT Service Management \| ITIL \| Social Computing \| Social Networking

IT Managers Struggle to Make the Right Service Desk Choice! sponsored by Numara Software ANALYST REPORT: Dynamic Markets Research Demonstrates that Nearly All IT Managers' Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price. Posted: 16 Dec 2009 \| Published: 16 Dec 2009 TOPICS: CRM \| Help Desks \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Spending \| Service Level Management \| SLA

7 Habits of Highly Effective Contact Centers and Help Desks sponsored by eGain Communications Corp. WHITE PAPER: In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth. Posted: 17 Feb 2010 \| Published: 17 Feb 2010 TOPICS: Business Process Management \| Contact Center Management \| Contact Centers \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Service \| Customer Service Best Practices \| Help Desk Management \| Help Desks \| Knowledge Management

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