Service Desks White Papers, Software Downloads, Definition and Webcasts

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Feb 10, 2012

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Service Desks

Service Desks Reports

Optimizing Service Desk Value sponsored by FrontRange Solutions Inc. WHITE PAPER: In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. Posted: 23 Dec 2011 \| Published: 23 Dec 2011 TOPICS: Change Management \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Service Centers \| IT Service Management \| IT Services \| Service Level Management

One-Stop Shop: Best Practices to Streamline your Service Desk sponsored by Nimsoft, Inc. WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. Posted: 05 Jan 2012 \| Premiered: 05 Jan 2012 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services

Best Practices for Mobile Device Support sponsored by LogMeIn, Inc. WHITE PAPER: Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. Posted: 01 Feb 2012 \| Published: 01 Feb 2012 TOPICS: CRM \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Help Desk Software \| Help Desks \| Mobile Device Management \| Remote Access Software \| Smart Phones \| Tablet PC

Top 10 Most Overlooked Causes of Trouble in a Cisco Network sponsored by Global Knowledge WHITE PAPER: This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. Posted: 06 Nov 2009 \| Published: 06 Nov 2009 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| Technical Support Staff \| Troubleshooting

Avaya Aura Contact Center Scripting Demystified sponsored by Global Knowledge WHITE PAPER: Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. Posted: 18 May 2011 \| Published: 18 May 2011 TOPICS: Contact Centers \| Help Desk Management \| Help Desks \| Scripting \| Scripting Languages \| Service Creation \| Service Creation Tools \| Text Editors

Automating User Provisioning: A User’s Perspective sponsored by Oracle Corporation WEBCAST: Catch this FREE webcast to find out how Educational Testing Service (ETS), a private nonprofit organization devoted to educational measurement and research, is leveraging Oracle Identity Manager to meet its user administration needs. Posted: 09 Mar 2011 \| Premiered: 09 Mar 2011 TOPICS: Access Control \| Help Desks \| Identity Management \| Productivity \| ROI \| Security \| Security Best Practices \| Test Results \| Testing

Glitch-Free Online Meetings: Newest Tools Minimize IT Support; Maximize Experience sponsored by Premiere Global Services WHITE PAPER: The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution. Posted: 16 Jan 2012 \| Published: 16 Jan 2012 TOPICS: Cloud Computing \| Collaboration \| Collaborative Applications Software \| Help Desks \| Mobile Workers \| Software as a Service \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software

ITIL: The building blocks of an ITSM strategy sponsored by FrontRange Solutions Inc. EGUIDE: Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. Posted: 09 Jan 2012 \| Published: 09 Jan 2012 TOPICS: Asset Management Services \| Help Desk Management \| Help Desks \| IT Service Centers \| IT Service Management \| IT Services \| ITIL \| Service Creation

Best Practices for Mobile Device Support sponsored by LogMeIn, Inc. WHITE PAPER: Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices. Posted: 08 Feb 2012 \| Published: 08 Feb 2012 TOPICS: Help Desks \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Remote Access Software \| Smart Phones \| Tablet PC

The Hidden Costs of Using Free Tools for Helpdesk Support sponsored by LogMeIn, Inc. WHITE PAPER: Access this resource to learn why your “free” or legacy remote access and meeting tools for support could be costing you money without you knowing it. Posted: 09 Feb 2012 \| Published: 09 Feb 2012 TOPICS: Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Help Desks \| Remote Access Protocols \| Remote Access Software \| Remote Support Services \| Remote Users \| Smart Phones

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