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Help Desk Manager
sponsored by N-able Technologies
SOFTWARE DEMO: This free-trial software allows you to see the benefits of an effective help desk manager – providing you with enhanced service management.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

N-able Technologies

Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc.
WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

UK MSP Now Delivering a Reliably Consistent Service to Clients
sponsored by Autotask Corporation
VIDEO: This brief video covers a solution that can provide a consistent and reliable help desk and ticketing platform.
Posted: 30 Jan 2014 | Premiered: 30 Jan 2014

Autotask Corporation

Social Media Moves into Mainstream IT Service Management
sponsored by CA Technologies.
WHITE PAPER: This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc.
Posted: 29 Aug 2011 | Published: 24 Aug 2011

CA Technologies.

Top Ten Essentials for Privileged Account Management
sponsored by FoxT
WHITE PAPER: In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls.
Posted: 01 Feb 2010 | Published: 01 Feb 2010

FoxT

Best Practices for Mobile Device Support
sponsored by LogMeIn, Inc.
WHITE PAPER: Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.
Posted: 01 Feb 2012 | Published: 01 Feb 2012

LogMeIn, Inc.

Solving the Weakest Link in Network Security: Passwords
sponsored by DigitalPersona
WHITE PAPER: This paper proposes improving security and authentication by using biometrics. Included are real stories demonstrating how this approach solves the password management nightmare, addresses compliance regulations and eliminates password costs.
Posted: 15 May 2007 | Published: 01 May 2007

DigitalPersona

Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
WHITE PAPER: This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
Posted: 21 Apr 2009 | Published: 05 Mar 2009

Numara Software

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software
sponsored by Parature, Inc.
CASE STUDY: In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.
Posted: 28 Aug 2008 | Published: 28 Aug 2008

Parature, Inc.

Making Life Simpler for Remote and Mobile Workers
sponsored by Citrix Online - GotoMyPC
WHITE PAPER: Learn why Citrix® GoToMyPC® Corporate is the most secure, cost-effective and easiest-to-manage solution for providing remote access to the desktop.
Posted: 20 May 2008 | Published: 01 Jan 2007

Citrix Online - GotoMyPC
 
 
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