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Best Practices for Mobile Device Management
sponsored by SearchSecurity.com
EGUIDE: This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.
Posted: 17 Feb 2012 | Published: 17 Feb 2012

SearchSecurity.com

The Help Desk and the Network Operations Center: What MSPs Need and Why
sponsored by N-able Technologies
WHITE PAPER: This helpful resource defines and discusses network operations centers and help desks, including their functions, what differentiates them from one another, how they contribute to a managed service provider's business, and whether or not MSPs should consider outsourcing them.
Posted: 30 Jul 2014 | Published: 30 Jul 2014

N-able Technologies

Viewing Application Performance from the End-User Perspective
sponsored by Fluke Networks
WHITE PAPER: This resource introduces Application-Aware Network Performance Management, which quickly identifies the root cause of performance issues within a complex application environment.
Posted: 16 Jun 2014 | Published: 16 Jun 2014

Fluke Networks

What is Intel Core vPro Technology
sponsored by Intel
VIDEO: This short video examines a hardware-assisted approach to PC management. Find out more about this technique and how it can help you properly manage your desktop environment, regardless of system states.
Posted: 15 Jun 2012 | Premiered: 15 Jun 2012

Intel

Guide: Desktop Authority Password Self-Service
sponsored by ScriptLogic Corporation
WHITE PAPER: Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
Posted: 27 Aug 2009 | Published: 03 Jun 2009

ScriptLogic Corporation

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT
sponsored by IBM
WHITE PAPER: This paper explains how clients can balance risk and innovation through the use of services from IBM.
Posted: 20 May 2011 | Published: 01 Dec 2010

IBM

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk
sponsored by TechExcel
WHITE PAPER: TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.
Posted: 19 Aug 2008 | Published: 19 Aug 2008

TechExcel

Choosing the Perfect Customer Support App
sponsored by Desk.com (A Salesforce Company)
WHITE PAPER: This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs.
Posted: 05 Mar 2014 | Published: 05 Mar 2014

Desk.com (A Salesforce Company)

Solving the Weakest Link in Network Security: Passwords
sponsored by DigitalPersona
WHITE PAPER: This paper proposes improving security and authentication by using biometrics. Included are real stories demonstrating how this approach solves the password management nightmare, addresses compliance regulations and eliminates password costs.
Posted: 15 May 2007 | Published: 01 May 2007

DigitalPersona

Building and Operating a Network Operating Center (NOC) and Help Desk
sponsored by ConnectWise
WHITE PAPER: Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
Posted: 25 Apr 2012 | Published: 24 Apr 2012

ConnectWise
 
 
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