This paper highlights some important operational efficiencies that can be gained by deploying an integrated IAM strategy. Learn more about how IAM can help increase user productivity, reduce help desk costs, protect corporate assets and much more.
This e-guide will look at some of the ways the Service Desk can get a handle on determining what systems and devices they support, and will examine how the Service Desk can be best placed to support customers.
This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.
Employees today are trying to create their own solutions to practical IT challenges they face on a day-to-day basis, which can present challenges to the IT department. Learn how your organization can harness the key elements of this user-driven IT innovation in a way that complements current infrastructure and practices.
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
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