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Service Desk Management

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Service Desk Management Reports
 
Stage 1 ITSM eBook Consolidate Get Control of Service Desk
sponsored by ServiceNow
WHITE PAPER: This white paper examines how consolidation can help businesses overcome the seemingly never-ending challenges of the service desk. Read on to learn how IT infrastructure library best practices can play a critical role in improving the overall efficiency of service desk workloads.
Posted: 08 Jul 2016 | Published: 08 Jul 2016

ServiceNow

Stage 2 ITSM eBook: Self Service - Consumerize the User Experience
sponsored by ServiceNow
WHITE PAPER: This helpful white paper will serve as a guide through the process of replacing a frustrating and slow user experience with a single, efficient, consumer-like portal that enables convenient self-service for your users. Download now and follow this blueprint to a successful self-serving help desk.
Posted: 12 Jul 2016 | Published: 12 Jul 2016

ServiceNow

N-able Help Desk Manager: Free 30-Day Trial
sponsored by Solarwinds N-able
SOFTWARE DEMO: This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

Solarwinds N-able

Best Practices in Lifecycle Management: Comparing KACE, Altiris, LANDesk, and Microsoft SMS
sponsored by KACE
WHITE PAPER: This Enterprise Management Associates (EMA) white paper explains key best practices in lifecycle management, uses these as a framework for functional comparison, and includes a cost comparison to determine overall solution value.
Posted: 06 Nov 2008 | Published: 01 Jan 2007

KACE

What is Intel Core vPro Technology
sponsored by Intel
VIDEO: This short video examines a hardware-assisted approach to PC management. Find out more about this technique and how it can help you properly manage your desktop environment, regardless of system states.
Posted: 15 Jun 2012 | Premiered: 15 Jun 2012

Intel

E-Guide: Best practices and considerations to ensure help desk management success
sponsored by SysAid Technologies
EGUIDE: This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.
Posted: 20 Apr 2011 | Published: 20 Apr 2011

SysAid Technologies

Next Level Service Desk Strategies
sponsored by Citrix Online- GoToManage
EGUIDE: This e-guide will look at some of the ways the Service Desk can get a handle on determining what systems and devices they support, and will examine how the Service Desk can be best placed to support customers.
Posted: 13 Oct 2011 | Published: 13 Oct 2011

Citrix Online- GoToManage

Optimizing ITIL Best Practices with Mercury BTO
sponsored by Mercury
WHITE PAPER: Learn how to optimize Information Technology Infrastructure Library using best practices which will enable users to tailor ITIL processes to meet business requirements.
Posted: 20 Dec 2005 | Published: 01 Dec 2005

Mercury

The Growing Importance of IT Support Services
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.
Posted: 27 Jul 2012 | Published: 01 Nov 2011

Hewlett Packard Enterprise

One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: Sep 22, 2011

Nimsoft, Inc.
 
 
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