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Service Desk ManagementReports
 
Maximising automation and the industrialisation of IT
sponsored by ComputerWeekly.com
ANALYST REPORT: This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management.
Posted: 18 Feb 2013 | Published: 05 Dec 2012

ComputerWeekly.com

All the Help Desk You Need
sponsored by N-able Technologies
WHITE PAPER: This informative guide explores one company's help desk manager platform and how it can enhance your services.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

N-able Technologies

Help Desk Manager
sponsored by N-able Technologies
SOFTWARE DEMO: This free-trial software allows you to see the benefits of an effective help desk manager – providing you with enhanced service management.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

N-able Technologies

Numara Software Webinar - Track It!
sponsored by Numara Software
WEBCAST: Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
Posted: 08 Jun 2009 | Premiered: Jun 8, 2009

Numara Software

E-Guide: Best practices and considerations to ensure help desk management success
sponsored by SysAid Technologies
EGUIDE: This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.
Posted: 20 Apr 2011 | Published: 20 Apr 2011

SysAid Technologies

Common Telecom Challenges and How to Overcome Them
sponsored by Unimax
WHITE PAPER: This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.
Posted: 06 Sep 2013 | Published: 06 Sep 2013

Unimax

The Growing Importance of IT Support Services
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.
Posted: 27 Jul 2012 | Published: 01 Nov 2011

Hewlett-Packard Company

Improve Your Business through Best Practice IT Management
sponsored by Kaseya
WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: 08 Oct 2007 | Published: 01 Sep 2007

Kaseya

Gaining Control of the Desktop
sponsored by Persystent Technologies
WHITE PAPER: Desktop support systems can increase desktop availability and performance and provide the end-to-end stability needed to maintain business processes. Read this paper to learn how to reduce desktop management costs and gain control of your desktops.
Posted: 06 Dec 2006 | Published: 01 Jul 2008

Persystent Technologies

Password Management Survey
sponsored by RoboForm Enterprise
WHITE PAPER: This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
Posted: 18 Sep 2008 | Published: 18 Sep 2008

RoboForm Enterprise
 
 
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