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Service Desk Management

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Help Desk Best Practices for IT Departments
sponsored by LabTech Software
EBOOK: Check out the following eBook to examine the top 5 help desk best practices that can help to ensure that your help desk procedure is as useful and valuable as possible. Read on to learn how to focus on the user, the roles and responsibilities needed, and much more.
Posted: 08 Aug 2014 | Published: 08 Aug 2014

LabTech Software

Numa Networks’ Pure-Play MSP Strategy Pays Off with N-Able by Solarwinds
sponsored by N-able Technologies
WHITE PAPER: This case study explores how Numa Networks, a managed service provider, was able to deploy the IT channel's #1 rated RMM and MSP service automation platform.
Posted: 19 Sep 2014 | Published: 19 Sep 2014

N-able Technologies

Achieving Compliance and Improving Efficiency at Upson Regional Medical Center
sponsored by RES Software
CASE STUDY: This brief case study reveals the workspace management and automation software that Upson Regional Medical Center (URMC) rolled out to help adhere to HIPAA and FDA compliance regulations through improved efficiency.
Posted: 15 Oct 2014 | Published: 27 Dec 2010

RES Software

The Perfect Combo: ITIL, I.T. Service Management, and Social Media
sponsored by BMC Software, Inc.
WHITE PAPER: Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.
Posted: 20 Aug 2012 | Published: 20 Aug 2012

BMC Software, Inc.

UK MSP Now Delivering a Reliably Consistent Service to Clients
sponsored by Autotask Corporation
VIDEO: This brief video covers a solution that can provide a consistent and reliable help desk and ticketing platform.
Posted: 30 Jan 2014 | Premiered: 30 Jan 2014

Autotask Corporation

Legacy Tools: Not Built for Today's Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER: This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
Posted: 16 Sep 2009 | Published: 16 Sep 2009

LogMeIn, Inc.

The Growing Importance of IT Support Services
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.
Posted: 27 Jul 2012 | Published: 01 Nov 2011

Hewlett-Packard Company

End-User Monitoring: Gaining Visibility into Hidden Business Risks
sponsored by CA Technologies.
WHITE PAPER: This white paper explores how to implement effective end-user transaction monitoring and management to attain greater visibility into the user experience.
Posted: 18 Sep 2007 | Published: 01 Aug 2007

CA Technologies.

Cut Coding for Faster Service Desk Deployments
sponsored by Nimsoft, Inc.
WHITE PAPER: Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: 04 Jan 2012 | Published: 04 Jan 2012

Nimsoft, Inc.

Midmark Aims for Excellence with Efficient Products and Support
sponsored by LogMeIn, Inc.
CASE STUDY: Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
Posted: 16 Sep 2009 | Published: 16 Sep 2009

LogMeIn, Inc.
 
 
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