Service Creation Platforms

WHITE PAPER: Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

Posted: 18 May 2011 | Published: 18 May 2011

WHITE PAPER: This white paper offers key insight into how you can create a service catalogue, and even provides an easy-to-use service catalogue template. Read now to learn why a properly implemented service catalogue will not only benefit your business, but your customers as well.

Posted: 25 Jan 2013 | Published: 23 Jan 2013

WHITE PAPER: This exclusive resource examines different closed cloud providers and how they have evolved from past to present. Also learn how deploying in an OpenStack cloud will provide better mobility and superior technology.

Posted: 01 Jul 2011 | Published: 30 Jun 2011

EGUIDE: In this informative Pocket Guide, brought to you by SearchServerVirtualization.com, Dell and VMware, learn more about the virtual management tools on the market and their functionality. Discover which product capabilities organizations should consider when evaluating virtual infrastructure management technologies.

Posted: 22 Jun 2009 | Published: 22 Jun 2009

EBOOK: Whether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators. This eBook will walk you through some of the key steps to setting up a dedicated server room.

Posted: 12 Mar 2010 | Published: 15 Apr 2009

EBOOK: This eBook will walk you through some of the key steps to setting up a dedicated server room. Whether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators.

Posted: 15 Jun 2009 | Published: 15 Apr 2009

WHITE PAPER: In this resource, HR and business leaders will find a comparison of the strengths and weaknesses of purpose-specific software and bundled software suites, providing you with key information to help you more strategically meet your organization's talent recruitment goals.

Posted: 19 Apr 2013 | Published: 19 Apr 2013

WHITE PAPER: In this white paper, discover the latest in flexible, high-speed, requirements-based testing using service virtualization. Read on to explore ways to use service virtualization to isolate bugs and snags in development without breaking the bank or overloading your development team.

Posted: 16 May 2013 | Published: 31 Dec 2012

EZINE: In this week's Computer Weekly, with less than a year until Microsoft ends support for Windows XP, we examine the options for the many firms still using the operating system. The PC market has seen a record slump in sales - what does it mean for the IT industry? Plus, we evaluate progress in moving software to the cloud. Read the issue now.

Posted: 22 Apr 2013 | Published: 23 Apr 2013

PRESENTATION: Support for the CASE tool Pacbase will end in 2015, meaning your Pacbase-dependent business functions are at risk. In this resource, uncover new challenges that emerge as Pacbase support ends, and weigh your survival options in the post-Pacbase world.

Posted: 18 Apr 2013 | Published: 31 Dec 2012