Service Creation Environment

WHITE PAPER: Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

Posted: 18 May 2011 | Published: 18 May 2011

EGUIDE: In this informative Pocket Guide, brought to you by SearchServerVirtualization.com, Dell and VMware, learn more about the virtual management tools on the market and their functionality. Discover which product capabilities organizations should consider when evaluating virtual infrastructure management technologies.

Posted: 22 Jun 2009 | Published: 22 Jun 2009

WEBCAST: Watch this webcast to learn about the various branching patterns of code that development teams use and determine whether or not your organization is following the right one.

Posted: 11 Nov 2011 | Premiered: 11 Nov 2011

ANALYST BRIEF: This research from Freeform Dynamics, based on a survey of end users,  identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

SOFTWARE DOWNLOAD: Addresses need for high reliability and data sync to multiple device platforms. Avoids need for a DBA, and reduces development effort by simplifying performance optimisation and back end connectivity. Works with standard development tools and languages.

Posted: 18 Jun 2010 | Premiered: 18 Jun 2010

PODCAST: Upgrading from VMware ESX and/or ESXi 3.x to vSphere 4 successfully involves careful planning. There are hardware, software and database requirements, as well as third-party software compatibility considerations. This podcast provides guidelines for planning a successful upgrade, and walks you through a proposed upgrade path step-by-step.

Posted: 23 Aug 2010 | Premiered: 23 Aug 2010

WHITE PAPER: This white paper explores the capabilities and benefits that the next phase of application lifecycle management (ALM) must deliver in order to overcome the challenges of application delivery.

Posted: 18 Nov 2011 | Published: 18 Nov 2011

WHITE PAPER: How can IT organizations deliver applications that are more aligned with business needs, budgets, and schedules? This paper will explore best practices—both at the enterprise and project level—to capture and manage well-defined application requirements.

Posted: 21 Nov 2011 | Published: 21 Nov 2011

WHITE PAPER: Read this white paper to discover a software implementation solution that reduces risk by letting customers know upfront what they will be getting for their money and in what timeframe.

Posted: 27 Oct 2011 | Published: 27 Oct 2011

EZINE: In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now.

Posted: 19 Dec 2011 | Published: 19 Dec 2011