Service Creation Environment

WHITE PAPER: This white paper offers key insight into how you can create a service catalogue, and even provides an easy-to-use service catalogue template. Read now to learn why a properly implemented service catalogue will not only benefit your business, but your customers as well.

Posted: 25 Jan 2013 | Published: 23 Jan 2013

WHITE PAPER: Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

Posted: 18 May 2011 | Published: 18 May 2011

EBOOK: This eBook will walk you through some of the key steps to setting up a dedicated server room. Whether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators.

Posted: 15 Jun 2009 | Published: 15 Apr 2009

EGUIDE: In this informative Pocket Guide, brought to you by SearchServerVirtualization.com, Dell and VMware, learn more about the virtual management tools on the market and their functionality. Discover which product capabilities organizations should consider when evaluating virtual infrastructure management technologies.

Posted: 22 Jun 2009 | Published: 22 Jun 2009

EBOOK: Whether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators. This eBook will walk you through some of the key steps to setting up a dedicated server room.

Posted: 12 Mar 2010 | Published: 15 Apr 2009

WHITE PAPER: This exclusive resource examines different closed cloud providers and how they have evolved from past to present. Also learn how deploying in an OpenStack cloud will provide better mobility and superior technology.

Posted: 01 Jul 2011 | Published: 30 Jun 2011

EZINE: In this week's Computer Weekly, we find out how agile development is helping the UK Ministry of Defence deliver complex military software. The CIO of the Lotus Formula One team explains the importance of data analytics to winning races. And we look at the IT innovation challenges facing financial services firms. Read the issue now.

Posted: 28 May 2013 | Published: 28 May 2013

WHITE PAPER: Consult this white paper to learn more about why consolidating multiple ERP systems can help cut IT costs and save time. It explains how to effectively merge ERP and supply chain management systems. Find out how to upgrade your systems by consulting this resource now.

Posted: 10 Jun 2013 | Published: 10 Jun 2013

EZINE: In this week's Computer Weekly, our special report looks at the benefits for IT leaders of working with tech startups, and offers advice to CIOs on how to find and make the most of innovative products from creative startup firms. We talk to tech startups and corporate CIOs to find out how to make the relationship successful. Read the issue now.

Posted: 17 Jun 2013 | Published: 18 Jun 2013

WHITE PAPER: This white paper presents a technology overview of IBM Worklight and further discusses the four main components: Development tools; Runtime server environment; Security and authentication mechanisms; System requirements.

Posted: 10 Jun 2013 | Published: 03 Aug 2012