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The Complete Guide to Choosing an Online Help Desk
sponsored by Freshdesk Inc.
WHITE PAPER: This white paper walks through each stage of the decision making process for choosing the right online helpdesk.
Posted: 18 Aug 2015 | Published: 18 Aug 2015

Freshdesk Inc.

Top 10 Ways to Improve Help Desk for MSPs
sponsored by Solarwinds N-able
RESOURCE: This resource outlines the top 10 ways MSPs can use Help Desk to grow their business. Read on to learn more.
Posted: 11 Aug 2015 | Published: 11 Aug 2015

Solarwinds N-able

Support Centers Step into the Spotlight
sponsored by CA Technologies.
WHITE PAPER: This short infographic reveals the troubling statistics behind the undervaluation of support centers and breaks down a number of ways for you to prove the value of your corner of the business.
Posted: 25 Feb 2015 | Published: 31 Dec 2014

CA Technologies.

Danet Technology Perfects RMM Automation with SolarWinds N-Able
sponsored by Solarwinds N-able
CASE STUDY: This case study details how one IT service provider was able to easily make the transition to MSP by implementing automation. Read on to learn how this company was able to grow and create a more fluid business.
Posted: 12 Aug 2015 | Published: 12 Aug 2015

Solarwinds N-able

IT jobswatch – trends in media IT recruitment
sponsored by ComputerWeekly.com
WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.
Posted: 20 Oct 2011 | Published: 15 Mar 2011

ComputerWeekly.com

Cisco® ONE: The Value of Advanced Flow Control
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how utilizing the advanced flow control capability in Cisco Open Network Environment (ONE) can help you overcome the complex monitoring challenges you are facing today.
Posted: 28 Jun 2013 | Published: 31 May 2013

Cisco Systems, Inc.

Business-Critical Benefits of Workload Automation Solutions
sponsored by ASG Software Solutions
WHITE PAPER: Enterprises have struggled with workload automation (WLA) implementation because of its complexities, dependencies, and costs. These obstacles existed primarily because WLA was simply not a mature technology. However, today WLA solutions are widely accessible and achievable. Read this paper to learn about the latest innovations.
Posted: 08 Feb 2010 | Published: 08 Feb 2010

ASG Software Solutions

ITIL: The building blocks of an ITSM strategy
sponsored by FrontRange Solutions Inc.
EGUIDE: Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
Posted: 09 Jan 2012 | Published: 06 Jan 2012

FrontRange Solutions Inc.

IDC: Gaining Business Value through IT Services Management
sponsored by Hewlett-Packard Company
WHITE PAPER: IT organizations are continuously working to improve IT operations and to better align IT with business needs. Read about three HP customers that are implementing solutions that improve IT compliance, increase ROI and support higher availability.
Posted: 03 Oct 2006 | Published: 01 Feb 2006

Hewlett-Packard Company

Pragmatic ITIL: Bridging the Gulf between Theory and Practice
sponsored by Nimsoft, Inc.
WHITE PAPER: While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Posted: 04 Jan 2012 | Published: 04 Jan 2012

Nimsoft, Inc.
 
 
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