Interactive Analysis for Business Information and Insights
sponsored by SAP America, Inc.
WHITE PAPER:
To keep pace with the competition and seize timely opportunities, people in your organization need access to critical business intelligence (BI) to answer ad hoc questions and queries. Read this white paper to learn how SAP BusinessObjects™ Web Intelligence software combines self-service access with ad hoc reporting and analysis.
Posted: 08 Aug 2012 | Published: 08 Aug 2012
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City of Los Angeles Improves Customer Satisfaction with Self-Service Portal
sponsored by Oracle Corporation
VIRTUAL ENVIRONMENT:
Los Angeles Department of Water and Power (LADWP) turned to Oracle WebCenter Portal, and LADWP customers now have a customer self-service portal which includes: account information such as bills, payments and rebate processing, application and content management integration, and multi-channel access, including mobile devices.
Posted: 04 Apr 2013 | Premiered: 04 Apr 2013
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SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer?
sponsored by Dell, Inc. and Intel®
EZINE:
Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short.
Posted: 16 Feb 2010 | Published: 16 Feb 2010
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Major Financial Institution Saves Millions with Cloud Management Software
sponsored by Adaptive Computing
WHITE PAPER:
This case study uncovers the secrets to maximizing cloud savings with automated cloud management software. Discover how a major financial institution leveraged both to generate savings to the tune of one billion USD over the course of three years.
Posted: 05 Apr 2012 | Published: 21 Jul 2011
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Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service
sponsored by eGain Communications Corp.
WHITE PAPER:
Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.
Posted: 29 Aug 2004 | Published: 01 Dec 2003
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EchoStar Tunes In to Satisfied Customers Courtesy of webMethods
sponsored by Software AG/webMethods, Inc
CASE STUDY:
This document explains how the webMethods integration platform gave EchoStar a foundation to revolutionize its customer care operations through web-based applications that gave customer service center agents immediate access to customer information.
Posted: 08 Jul 2002 | Published: 01 Jan 2001
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Improving Identity and Access Management in an SAP Environment
sponsored by Quest Software, now a part of Dell
WHITE PAPER:
In this new Quest white paper, see why splitting identity management work is not only frustrating, pointless and inefficient, but it’s also completely unnecessary. Learn how to easily manage your Active Directory and SAP environments, how to eliminate redundant work, and how automation makes security stronger and auditing simple.
Posted: 06 May 2010 | Published: 06 May 2010
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BIRT Performance Analytics: Self-Service Business Intelligence That Drives Real Performance Improvement
sponsored by Actuate
WHITE PAPER:
This white paper uncovers strategies for performance improvement through self-service business intelligence.
Posted: 15 Mar 2012 | Published: 15 Mar 2012
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BI for the People – and the 10 Pitfalls to Avoid in the New Decade
sponsored by QlikTech, Inc.
WHITE PAPER:
This paper outlines the 10 common pitfalls associated with traditional BI approaches that prevent organizations from getting full value from their BI investments. Continue reading to learn more about these 10 pitfalls and how to avoid them in the new decade.
Posted: 29 Sep 2010 | Published: 29 Sep 2010
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Do-It-Yourself Business Intelligence Done Right: The Secret Sauce is SaaS
sponsored by myDIALS Inc.
PRESENTATION TRANSCRIPT:
This Presentation Transcript, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.
Posted: 18 Dec 2009 | Published: 18 Dec 2009
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