Rethinking analytics: The six steps to a truly social enterprise
sponsored by SAP America, Inc.
WEBCAST:
Leading companies are taking steps to enable real-time, intelligent information sharing throughout their organizations, putting data access and self-service analytics tools into the hands of all of their team members. View this on-demand 30-minute webinar to learn more about transforming your business into a social enterprise
Posted: 10 Dec 2012 | Premiered: Dec 10, 2012
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SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer?
sponsored by Dell, Inc. and Intel®
EZINE:
Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short.
Posted: 16 Feb 2010 | Published: 16 Feb 2010
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EchoStar Tunes In to Satisfied Customers Courtesy of webMethods
sponsored by Software AG/webMethods, Inc
CASE STUDY:
This document explains how the webMethods integration platform gave EchoStar a foundation to revolutionize its customer care operations through web-based applications that gave customer service center agents immediate access to customer information.
Posted: 08 Jul 2002 | Published: 01 Jan 2001
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Proactive PC Support Improves Service and Lowers Total Cost of Ownership
sponsored by Intel Corporation
WHITE PAPER:
Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.
Posted: 02 Apr 2009 | Published: 01 Jan 2009
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Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service
sponsored by eGain Communications Corp.
WHITE PAPER:
Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.
Posted: 29 Aug 2004 | Published: 01 Dec 2003
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SQL Server 2012: New capabilities and benefits
sponsored by Dell and Microsoft SQL
EGUIDE:
If SQL Server 2008 R2's self-service business intelligence (BI) features made the release appealing to business users, then the data quality, analysis, and master data management capabilities that give IT more control over self-service BI in SQL Server 2012 will make this latest release attractive to DBAs. Read this expert e-guide to learn more.
Posted: 19 Jun 2012 | Published: 24 May 2012
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Seven Trends That Will Change Business Intelligence As We Know It
sponsored by Jaspersoft
WHITE PAPER:
Read this white paper to learn about 7 trends that are changing BI tools and strategies.
Posted: 22 Sep 2011 | Published: 22 Sep 2011
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Improving Identity and Access Management in an SAP Environment
sponsored by Quest Software, now a part of Dell
WHITE PAPER:
In this new Quest white paper, see why splitting identity management work is not only frustrating, pointless and inefficient, but it’s also completely unnecessary. Learn how to easily manage your Active Directory and SAP environments, how to eliminate redundant work, and how automation makes security stronger and auditing simple.
Posted: 06 May 2010 | Published: 06 May 2010
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Realizing the True Value of Online Self-Service and E-Billing
sponsored by Oracle Corporation
PRODUCT LITERATURE:
Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
Posted: 16 Jan 2007 | Published: 01 Aug 2005
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Thor Technologies, Inc.: Xellerate®, Secure Enterprise Provisioning System Integrates with RSA ClearTrust® to Provide Enhanced User Management
sponsored by RSA, The Security Division of EMC
CASE STUDY:
Xellerate®, combined with RSA ClearTrust® software, provides a comprehensive solution that delivers centralized authentication and secure access management as well as user self-service and workflow capabilities.
Posted: 09 Jun 2004 | Published: 07 Jun 2004
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