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EchoStar Tunes In to Satisfied Customers Courtesy of webMethods
sponsored by Software AG/webMethods, Inc
CASE STUDY: This document explains how the webMethods integration platform gave EchoStar a foundation to revolutionize its customer care operations through web-based applications that gave customer service center agents immediate access to customer information.
Posted: 08 Jul 2002 | Published: 01 Jan 2001

Software AG/webMethods, Inc

IPTV Channel Change Performance Testing
sponsored by Ixia
WHITE PAPER: Broadcast TV networks are increasingly deploying Video-On-Demand and broadcast content over IP networks that weren't designed for video. This test plan will help configure your network to deliver high-quality streaming video (IPTV) to your customers.
Posted: 30 May 2006 | Published: 01 May 2006

Ixia

Data, Disconnected: Communications Firms Take the Necessary Steps to Build Greater Accuracy into Their Customer Management Processes
sponsored by Pitney Bowes Group 1 Software
WHITE PAPER: This white paper for the communications sector examines how inaccurate data can impact customer relationships and how implementing a multi-phase process can help feed cleaner customer data into enterprise solutions to maximize return on investment.
Posted: 20 Jan 2009 | Published: 20 Jan 2009

Pitney Bowes Group 1 Software

Telecom network vision: New service needs drive change to telecom data center architecture
sponsored by Alcatel-Lucent
EGUIDE: This expert E-Guide takes a look at the big changes in telecom network management and what you can do to prepare for and adjust to changes in the traditional telecom data center architecture.
Posted: 21 Sep 2011 | Published: 21 Sep 2011

Alcatel-Lucent

MPEG-4 Over IP Networks
sponsored by Motorola, Inc.
WHITE PAPER: This paper describes the technology behind the efficiency gains that are realized using MPEG-4 as a video compression technology for real time content distribution networks.
Posted: 05 Jan 2009 | Published: 23 Dec 2008

Motorola, Inc.

Implementing BPM to Drive Profitable Sales in TeliaSonera Finland
sponsored by IBM
CASE STUDY: Read this case study to learn how TeliaSonera Business Services used Lombardi Blueprintâ„¢ collaborative process modeling and prioritization tool and Teamworks BPM suite to design and automate the sales business processes so that they are controlled and easily managed. Read on to learn the benefits they experienced from turning to Lombardi.
Posted: 15 Dec 2010 | Published: 15 Dec 2010

IBM

How to Get Ahead in IPTV: A Guide to Setting up an IPTV Service
sponsored by Alcatel-Lucent
WHITE PAPER: Internet Protocol Television (IPTV) is a cutting edge mass-market technology. This paper gives advice and lessons learned by the key successful IPTV service providers in 2007. This is also a useful introductory guide for companies considering IPTV.
Posted: 20 Aug 2008 | Published: 01 Feb 2007

Alcatel-Lucent

Service Providers' Competitive Response: The Why and How of Network, Services and Business Transformation
sponsored by Alcatel-Lucent
WHITE PAPER: The telecom market will transform into an IP-based world, where the strategy for growth has to take into account media and Internet convergence. This paper presents a strategy to succeed in today's environment and anticipate tomorrow...
Posted: 10 Sep 2007 | Published: 01 Sep 2007

Alcatel-Lucent

Extending Enterprise Networks with Service Delivery Environments
sponsored by Alcatel-Lucent
WHITE PAPER: This vendor white paper - prepared by Alcatel-Lucent - discuses how service providers need to continuously expand their service offerings to address increasing competitive demands, create new ways to drive business and increase market share.
Posted: 10 Sep 2007 | Published: 01 Sep 2007

Alcatel-Lucent

The Five Must-Have Capabilities for Unbeatable Customer Care
sponsored by Pitney Bowes Business Insight
WHITE PAPER: Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.
Posted: 15 Jan 2010 | Published: 15 Jan 2010

Pitney Bowes Business Insight
 
 
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