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May 19, 2013

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Satellite TV Industry Reports

EchoStar Tunes In to Satisfied Customers Courtesy of webMethods sponsored by Software AG/webMethods, Inc CASE STUDY: This document explains how the webMethods integration platform gave EchoStar a foundation to revolutionize its customer care operations through web-based applications that gave customer service center agents immediate access to customer information. Posted: 08 Jul 2002 \| Published: 01 Jan 2001 TOPICS: Application Integration \| Radio and Television Broadcasting Industries \| Satellite Telecommunications Industry \| Self-Service Applications Software \| Systems Integration \| Web Applications Software

CW Special report on Wipro sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This 5 page special report from Computer Weekly gives you the facts on Wipro, its strategy, products and services and financial performance. Posted: 23 Nov 2012 \| Published: 23 Nov 2012 TOPICS: Analytic Applications Software \| Application Development \| Application Outsourcing \| Applications Management \| Business Intelligence \| Business Process Outsourcing \| Cloud Computing \| Consulting Services Industry \| Data Center Management \| Energy Efficiency \| Energy Industries \| Financial Services \| Governments \| Health Care Applications Software \| Information Management \| Infrastructure Management \| Life Sciences Industry \| Manufacturing \| Mobile Device Management \| Notebook Computers \| Offshore Outsourcing \| Outsourcing \| Product Development \| Public Sector \| RFID \| Server Appliances \| Social Computing \| Social Networking \| Supply Chains \| Telecommunications Industry \| Transportation Industry \| Windows 7

IBM Information On Demand Virtual 2010 sponsored by IBM WEBCAST: Curious about IBM Information On Demand (IOD) Global Conference 2010 in Las Vegas? Explore the best of the conference, virtually. Learn how to deliver trusted information for greater insight and smarter decisions, and align information and related projects to business goals. Posted: 22 Nov 2010 \| Premiered: Dec 15, 2010, 13:00 EST (18:00 GMT) TOPICS: Business Performance Management \| Data Analytics \| Data Governance \| Data Management \| Governance, Risk, Compliance (GRC) \| Information Industry \| Information Management \| Information Standards \| Project Management

Delivering on the Promise of eLearning sponsored by Adobe Systems, Inc. WHITE PAPER: This white paper considers some of the reasons that institutions and enterprises are turning to eLearning to engage learners with ideas and information. It also gives suggestions for creating digital learning experiences that engage learners. Posted: 19 Jul 2007 \| Published: 01 May 2007 TOPICS: CRM \| Distance Learning \| Education Industry \| eLearning \| eLearning Software \| LMS \| PDF \| Telecommunications Industry

Siemens Mobile UC - Where UC Meets Enterprise Mobility sponsored by Siemens Enterprise Communications WHITE PAPER: In response to increased employee mobility, companies are developing Unified Communications (UC) strategies and implementing UC solutions to enable a global work focus and ease employee communications problems. Posted: 14 Oct 2008 \| Published: 14 Oct 2008 TOPICS: Email \| Mobile Workers \| SIP \| Telecommunications Industry \| Unified Messaging \| VoIP \| VPN \| Wireless Infrastructure \| Wireless Networks \| Wireless WAN \| WLAN

OSS and CRM - Integration That Pays sponsored by Comarch Telecommunications WHITE PAPER: Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure. Posted: 06 Jan 2009 \| Published: 06 Jan 2009 TOPICS: CRM \| Customer Service \| Fault Management \| Sales \| Telecommunications Industry \| VoIP

Alcatel UMA Solution: Unlicensed Mobile Access sponsored by Alcatel PRODUCT LITERATURE: Unlicensed mobile access (UMA) technology provides access to GSM and GPRS mobile services over unlicensed spectrum technologies, including Bluetooth and 802.11 (WiFi). Posted: 07 Jul 2006 \| Published: 01 Feb 2006 TOPICS: GPRS \| Interactive Media Applications Software \| SIP \| Telecommunications Industry \| Telecommunications Services

Redefining Interpersonal Communication sponsored by Alcatel-Lucent WHITE PAPER: This paper addresses the way incumbent fixed, mobile or cable operators may leverage both IMS and existing assets, in order to respond to customer requirements for diversity and simplicity. Download this white paper to learn more. Posted: 10 Sep 2007 \| Published: 01 Sep 2007 TOPICS: IP Networks \| Telecommunications Industry \| Telecommunications Services

Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry sponsored by Adobe Systems, Inc. WHITE PAPER: Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results. Posted: 12 Nov 2008 \| Published: 12 Nov 2008 TOPICS: Best Practices \| Business Intelligence \| Customer Service \| eLearning \| Telecommunications Industry \| Training and Educational Services

Service Providers' Competitive Response: The Why and How of Network, Services and Business Transformation sponsored by Alcatel-Lucent WHITE PAPER: The telecom market will transform into an IP-based world, where the strategy for growth has to take into account media and Internet convergence. This paper presents a strategy to succeed in today's environment and anticipate tomorrow... Posted: 10 Sep 2007 \| Published: 01 Sep 2007 TOPICS: Integrated Development Environments \| IP Networks \| IPTV \| Network Convergence \| ROI \| Software Development Tools \| Telecommunications Industry \| Telecommunications Service Providers

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