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EchoStar Tunes In to Satisfied Customers Courtesy of webMethods
sponsored by Software AG/webMethods, Inc
CASE STUDY: This document explains how the webMethods integration platform gave EchoStar a foundation to revolutionize its customer care operations through web-based applications that gave customer service center agents immediate access to customer information.
Posted: 08 Jul 2002 | Published: 01 Jan 2001

Software AG/webMethods, Inc

NFV Technology and the Transformation of Network Architectures
sponsored by Wind River Systems, Inc.
WHITE PAPER: This white paper looks into how network service providers and telecommunication carriers are increasingly looking to technologies like network functions virtualization (NFV) to modernize and transform their networks.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

Wind River Systems, Inc.

Billing System Perspective: Convergence in Telecommunication
sponsored by Comarch Telecommunications
WHITE PAPER: To achieve all modern telecommunication requirements it was necessary to change service delivery architectures as well as billing systems architectures. This paper examines the a billing solution that delivers on all of today's service providers needs.
Posted: 20 Jun 2008 | Published: 01 Jan 2007

Comarch Telecommunications

Alcatel Intelligent Mobile Redirect: One Device, One Number, Any Where
sponsored by Alcatel
PRODUCT LITERATURE: Alcatel's Intelligent Mobile Redirect (IMR) Solution is a flexible, fully open, fixedmobile convergence solution that ensures users are reachable on one device, one number, anywhere.
Posted: 07 Jul 2006 | Published: 01 Jul 2006

Alcatel

IMS Solution for Mobile Service Providers
sponsored by Alcatel
PRODUCT LITERATURE: The IP Multimedia Subsystem (IMS) is a framework for providing much more than VoIP, it provides real multimedia services, combining text, images and video.
Posted: 07 Jul 2006 | Published: 01 Jul 2006

Alcatel

Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry
sponsored by Adobe Systems, Inc.
WHITE PAPER: Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results.
Posted: 12 Nov 2008 | Published: 12 Nov 2008

Adobe Systems, Inc.

Intrado Builds Smarter, Stronger 9-1-1 Infrastructure with HP Integrity Servers
sponsored by Hewlett-Packard Company
CASE STUDY: Read this case study and learn how Intrado introduced a dynamic, Internet Protocol, based 9-1-1 environment that can be upgraded through software downloads to meet these challenges.
Posted: 16 Mar 2007 | Published: 01 Aug 2005

Hewlett-Packard Company

Alcatel 7302 ISAM: Intelligent Services Access Manager
sponsored by Alcatel
PRODUCT LITERATURE: The Alcatel 7302 Intelligent Services Access Manager (ISAM) provides an efficient, next-generation means of delivering these services.
Posted: 07 Jul 2006 | Published: 01 Jun 2005

Alcatel

Transforming the Network for Triple Play
sponsored by Alcatel-Lucent
WHITE PAPER: Read this paper to find out how to ensure a profitable transition to Triple Play Services.
Posted: 10 Sep 2007 | Published: 01 Sep 2007

Alcatel-Lucent

Frost and Sullivan: Customer Experience Management: A Business Imperative beyond a Technology Solution
sponsored by Hewlett-Packard Company
WHITE PAPER: In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM.
Posted: 22 Feb 2010 | Published: 22 Feb 2010

Hewlett-Packard Company
 
 
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