This document explains how the webMethods integration platform gave EchoStar a foundation to revolutionize its customer care operations through web-based applications that gave customer service center agents immediate access to customer information.
Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself.
Mobile TV is already booming on cellular infrastructures in unicast mode. Because unicast is not optimized to deliver the same content to many users at the same time a new solution is needed for mass-market deployment. This paper details this solut...
This study of over 150 Fortune 1000 firms from every major industry or vertical explores issues associated with the lifeblood of today’s enterprises: data. The findings demonstrate the often dramatic impacts that even marginal investments in information technology can have when that technology addresses data quality, usability, and intelligence.
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