Sales

WHITE PAPER: Not all standards are created equal. Some are technically elegant but achieve little market adoption. Others are broadly deployed.

Posted: 18 Jul 2008 | Published: 13 Nov 2006

WHITE PAPER: Data modeling has evolved from an arcane technique for database designers into an entire family of interrelated techniques that serves many constituencies, including techno-phobic business stakeholders and users. The new maturity of modeling to...

Posted: 18 Jul 2008 | Published: 19 May 2008

WHITE PAPER: A study of the Indian auto industry from University of Michigan Transportation Research Institute's Automotive Analysis Division and the IBM Institute for Business Value.

Posted: 12 Jun 2008 | Published: 01 Jun 2007

CASE STUDY: Marcus & Millichap needed to provide its agents and their clients with timely and accurate data on market trends. In this case study learn how Business Objects Edge Premium was their solution.

Posted: 04 Jun 2008 | Published: 01 Jun 2008

WHITE PAPER: Oracle has documented five best practices for dramatically improving pipeline management and, in turn, increasing sales velocity.

Posted: 02 Jun 2008 | Published: 02 Jun 2008

WHITE PAPER: This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

Posted: 09 May 2008 | Published: 01 May 2008

WHITE PAPER: This white paper explores experiences of Sage MAS 90, 200, and 500 manufacturing customers.

Posted: 01 Apr 2008 | Published: 01 Mar 2008

CASE STUDY: ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales.

Posted: 01 Apr 2008 | Published: 01 Jan 2008

WHITE PAPER: Learn how you can strengthen your ability to compete and grow profitably in today's consumer products industry by managing trade spending, providing a key service to channel partners and strengthening your ability to compete and grow profitably.

Posted: 27 Mar 2008 | Published: 01 Jul 2008

WHITE PAPER: Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.

Posted: 24 Mar 2008 | Published: 01 Mar 2007

WHITE PAPER: The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviors.

Posted: 24 Mar 2008 | Published: 01 Aug 2007

WHITE PAPER: Anticipating customer needs is a better predictor of success than just responding to what customers say they want. Read this white paper to learn how you can create a unique customer experience by anticipating customers' lifestyle needs and demands.

Posted: 24 Mar 2008 | Published: 01 Aug 2007

WHITE PAPER: Learn how you can how you can hook customers with fresh, unusual and relevant shopping experiences. Drive customer loyalty by training, empowering and providing employees with the technical tools to capture the nuances of customer behavior.

Posted: 24 Mar 2008 | Published: 01 May 2007

PODCAST: In this Webcast Sundeep Goel, Worldwide Channel Sales with IBM® Rational®, talks about the development need that Rational Build Forge® Express Edition is designed to address.

Posted: 14 Mar 2008 | Premiered: Nov 6, 2007

WHITE PAPER: The most powerful ERP systems have long been designed to facilitate enterprise performance management (EPM). Learn how to select and use the right tools to execute and effective EPM strategy.

Posted: 12 Mar 2008 | Published: 01 Jan 2004

WHITE PAPER: This white paper documents the experiences of three companies that have implemented Enigma's electronic parts catalogs.

Posted: 11 Mar 2008 | Published: 01 Jan 2008

CASE STUDY: Ball Corporation needed to reevaluate its existing B2B IT environment, which was built on a legacy EDI platform. Many processes and data conversions within the supply chain were still manually driven. Ball selected an integration suite and...

Posted: 05 Mar 2008 | Published: 01 Aug 2007

WHITE PAPER: The Health Insurance Portability and Accountability Act (HIPAA) prescribes new health care industry rules and recommendations for the handling and transmission of patient health information.

Posted: 26 Feb 2008 | Published: 01 Jan 2007

CASE STUDY: In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.

Posted: 22 Feb 2008 | Published: 01 Jan 2006

WHITE PAPER: Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.

Posted: 13 Feb 2008 | Published: 13 Feb 2008

WHITE PAPER: Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise.

Posted: 04 Feb 2008 | Published: 01 Feb 2007

PRODUCT LITERATURE: Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers.

Posted: 15 Nov 2007 | Published: 01 Jul 2007

WHITE PAPER: This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand.

Posted: 08 Nov 2007 | Published: 01 Sep 2007

WHITE PAPER: This guide to eight proven CRM essentials distills best practices, lessons learned, and collective insights from industry experts across various company sizes, geographies, and vertical markets.

Posted: 25 Oct 2007 | Published: 01 Oct 2007

WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.

Posted: 18 Oct 2007 | Published: 01 Oct 2007