SPO Software White Papers, Software Downloads, Definition and Webcasts

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May 24, 2013

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SPO Software Reports

Optimizing Service – Driven Businesses sponsored by Ramco Systems WHITE PAPER: This white paper introduces an approach to service resource and planning (SRP) that allows you to tackle the challenges of the professional services sector head-on by gaining true visibility into resource availability, consolidating disparate systems, processes and data, and more. Posted: 09 May 2013 \| Published: 09 May 2013 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Business Process Management Software \| Business Processes \| Enterprise Asset Management Software \| Enterprise Resource Management \| ERP \| Professional Services Automation Software \| Professional Services Industries \| Service Process Optimization Software

Maximising automation and the industrialisation of IT sponsored by ComputerWeekly.com ANALYST REPORT: This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management. Posted: 18 Feb 2013 \| Published: 05 Dec 2012 TOPICS: Careers \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| ITIL \| Outsourcing \| Service Level Management \| Service Process Optimization Software \| Software as a Service \| Training \| Workflow Software \| Workforce Planning

Gartner: Best practices for I&O for cloud-readiness sponsored by ComputerWeekly.com ANALYST BRIEF: Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud. Posted: 14 Jan 2013 \| Published: 14 Jan 2013 TOPICS: Cloud Computing \| Cloud Management \| Contingency Planning \| Infrastructure Management \| Infrastructure Services \| ITIL \| Managing Change \| Operational Support Systems \| Risk Management \| Service Creation \| Service Level Management \| Service Process Optimization Software \| SLA \| Software as a Service \| Virtual Desktop Infrastructure

Keeping Service Desk Simple sponsored by Nimsoft, Inc. WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems. Posted: 11 Jul 2012 \| Premiered: Jul 1, 2012 TOPICS: IT Best Practices \| IT Departments \| IT Management \| IT Service Management \| IT Services \| IT Systems \| Service Process Optimization Software

Building the Next Generation Network Bridge: From Today's Network to the Future sponsored by F5 Networks WHITE PAPER: The challenges facing SPs today are not so different from the ones enterprise organizations have faced for years when dealing with IP-based application delivery. This paper discusses how they face these challenges. Posted: 28 Apr 2008 \| Published: 01 Sep 2007 TOPICS: Network Performance \| Network Security \| Networking \| Networking Hardware \| Service Process Optimization Software \| TCP/IP

Data Collection and Process Automation in an SAP Environment: The Next Generation sponsored by Acsis, Inc. WHITE PAPER: Learn how to address shop floor automation challenges and device integration to deliver more value within a SAP environment. Learn how to facilitate plant device and mobile user automation that works with SAP's Enterprise Service Architecture. Posted: 16 Oct 2006 \| Published: 01 Sep 2006 TOPICS: AIDC \| Business Process Automation \| Data Collection \| Data Integration \| Distribution Centers \| ERP \| Manufacturing Software \| NetWeaver \| SAP (Product) \| Service Process Optimization Software \| Shop Floor Control \| Supply Chain Management

Why You Should Take a Holistic Approach to ITIL and Service Support sponsored by BMC Software, Inc. WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Change Management \| CIOs \| Configuration Management \| Help Desks \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Service Process Optimization Software \| Workforce Planning

Case Study: Liverpool Women's NHS Foundation Trust sponsored by Kaseya International Limited CASE STUDY: Access this exclusive resource to learn how one organisation within the health care industry updated their whole IT infrastructure by automating their IT support and service to improve system uptime and staff productivity. Dscover how this automation platform that can help your company manage your entire infrastructure while reducing costs. Posted: 23 Aug 2011 \| Published: 23 Aug 2011 TOPICS: Asset Management Services \| Business Insurance \| Business Integration Software \| Change Management \| Patch Management \| Patch Management Software \| Service Level Management \| Service Process Optimization Software

eGuide: Collaboration Best Practices sponsored by IBM EGUIDE: This expert E-Guide reveals essential best practices for requirements review in agile methodologies. Inside, evaluate techniques for requirements review, discover how you can determine testability and spot missing connections, learn about the role of collaboration in agile development, and more. Posted: 16 May 2013 \| Published: 16 May 2013 TOPICS: Agile Manufacturing \| Application Development \| Application Performance Management \| Applications Management \| Applications Software \| Collaboration \| Collaborative Product Development \| Software Development Life-Cycles \| Software Development Methodologies \| Software Development Tools \| Software Quality Assurance \| Software Testing

STARWEST 2013 sponsored by IBM EVENT: How can you become a testing rock star? Register today for STARWEST, the premier event for software testers and quality assurance professionals- covering all your testing needs with 100+ learning and networking opportunities.Join other experts in your field at the Disneyland Hotel in Anaheim, CA September 29 – October 4, 2013. Posted: 23 May 2013 \| Published: 23 May 2013 TOPICS: Software \| Software Development Life-Cycles \| Software Testing \| Testing

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