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SMR Reports
The CIO Mandate: Engaging Customers with Business Technology
sponsored by NetSuite
WHITE PAPER: In this Forrester report, learn how technology-fueled, customer disruption continues to accelerate the pace of business, and what you can do to get IT up to speed. Three different yet parallel modes of engaging customers are outlined, as well as five customer engagement core concepts that will help your business succeed.
Posted: 01 Nov 2015 | Published: 18 Mar 2015


Linking resiliency to business objectives: How to make a case for corporate investment
sponsored by IBM
WHITE PAPER: This white paper serves as a guideline for IT professionals, and explains how to generate investment for resiliency initiatives by linking IT risks to business risk using one resiliency services framework. Access this white paper to learn how to uncover the critical connections between IT and the business.
Posted: 31 Aug 2015 | Published: 31 May 2015


Improve IT Agility and Efficiency: Analytics Deliver New Insights into Operational Big Data
sponsored by IBM
WHITE PAPER: In this white paper discover how IBM's IT analytics strategy stacks up to the research presented by EMA. Access now to learn why EMA remains optimistic that Netcool Operations Insight is the next step in a continuing set of leadership moves by the company.
Posted: 06 Jul 2015 | Published: 28 Feb 2014


The Top Drivers of WLAN Deployment
sponsored by Cisco
VIDEO: In a rush? Access this brief video to quickly and easily pinpoint the information you need to learn what's driving the mobile workforce, and how a WLAN deployment can help.
Posted: 23 Oct 2015 | Premiered: 23 Oct 2015


How to Increase Video Adoption in Multi-Vendor Environments
sponsored by Polycom, Inc.
WHITE PAPER: This white paper discusses how critical visual communications can be to enterprises operating cohesively and what questions about UC you need to be asking.
Posted: 20 Aug 2015 | Published: 20 Aug 2015

Polycom, Inc.

Unified Communications Improving Business Processes Across the Board
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper to learn how a fixed line and PBX rationalism solution benefits CFOs, CIOs, IT managers and end users as it improves communications processes.
Posted: 14 Jul 2015 | Published: 14 Jul 2015


Advanced Unified Communication and Collaberation Video
sponsored by Oracle Corporation
WEBCAST: In this webcast, learn about a unified communications platform that can enable improved collaboration capabilities, including screen sharing between browsers, call transfers from browser to cellphone, advanced videochat features, and more.
Posted: 09 Nov 2015 | Premiered: Nov 9, 2015

Oracle Corporation

How to Dish Out High Quality Online Media Experiences
sponsored by Akamai
WHITE PAPER: Looking for ways to cook up success with online media? This white paper highlights how to satisfy user experiences by delivering reliable content with reduced network congestion, and more.
Posted: 08 Sep 2015 | Published: 08 Sep 2015


A New Approach to Staying Connected in the Changing Meeting Environment
sponsored by Polycom, Inc.
WHITE PAPER: This white paper serves as a guide for employing and enhancing video collaboration in your organization, and examines how you can create a fast paced, nimble, highly collaborative work environment.
Posted: 20 Aug 2015 | Published: 20 Aug 2015

Polycom, Inc.

SIP Trunking Powers Cloud-Based Contact Center Services for Business Customers
sponsored by Oracle Corporation
WHITE PAPER: In this white paper, learn about the tools TeleTech used to improve services to its customers. See how one SIP trunking option enabled new capabilities for TeleTech, including streamlining service deployment and customer turn-up, providing advanced troubleshooting capabilities, and more.
Posted: 16 Nov 2015 | Published: 16 Nov 2015

Oracle Corporation
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