SMDS White Papers, Software Downloads, Definition and Webcasts

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Jun 20, 2013

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Transition to a more efficient enterprise environment sponsored by Hewlett-Packard Limited WHITE PAPER: To achieve greater technological agility, IT can leverage cloud and mobile capabilities in their applications portfolio to save costs now but also plan for the future. Access this white paper to find out how to gain maximum success from an application by ensuring cloud and mobility technologies are integrated closely with the existing business. Posted: 10 Aug 2012 \| Published: 31 May 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Asset Management \| IT Services

Trends in Managed Services Operations sponsored by N-able Technologies WHITE PAPER: Explore this MSP research report to gain a better understanding of the key trends in the managed service industry, the core business challenges for MSPs and the latest software tools that can help you enhance service offerings and customer satisfaction. Posted: 17 Apr 2013 \| Published: 17 Apr 2013 TOPICS: Channel Management \| Channel Management Software \| IT Management \| IT Outsourcing Services \| IT Service Management \| IT Services \| Managed Security Services \| Managed Security Services Providers

ROI Case Study: Quest Foglight at Imperial College London sponsored by ComputerWeekly.com ANALYST REPORT: Imperial College London deployed Quest Foglight to manage the performance of its applications, databases, and services and reduce system downtime. Nucleus Reseach evaluates the ROI of the project. Posted: 27 Jun 2012 \| Published: 27 Jun 2012 TOPICS: Help Desk Management \| IT Service Centers \| IT Service Management \| IT Services

Technology solutions from HP Enterprise Services drive continued success of Everest Funeral Planning sponsored by Hewlett-Packard Limited WHITE PAPER: Read this white paper to learn how one developing organization designed a solution platform to leverage the latest in technology advances in cloud computing for an innovative, technology-enabled business model. Discover how they transformed an industry through vision and technology. Posted: 10 Aug 2012 \| Published: 31 May 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

How Virtualization and Cloud Computing Move SMBs Forward sponsored by VMware, Inc. WHITE PAPER: This white paper explores the opportunities for small and medium-size businesses to break through perceived technology barriers and achieve greater business success through virtualizations. Posted: 08 Aug 2012 \| Published: 29 Jun 2012 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Centers \| IT Asset Management \| IT Asset Management Software \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Small Businesses

Empowering People on the Move - The Delivery of tomorrow's Business Services sponsored by Cherwell WHITE PAPER: This white paper takes an in-depth look at ways mobile services can actually improve how technology services are delivered into the business. Read now to learn how your IT department can adapt to the mobile business climate by delivering user-driven business services that promise to improve efficiency, innovation and profit. Posted: 24 Jan 2013 \| Published: 24 Jan 2013 TOPICS: IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| Mobile Device Management \| Mobile Workers

Turn Challenges into a competitive edge sponsored by Hewlett-Packard Limited VIDEO: Access this video to find out how HP will help you solve complex business problems by providing the right cloud solution for you and your organization. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

10 Tech Skills Heading the Way of the Dinosaur - 2013 Edition sponsored by Global Knowledge WHITE PAPER: There are many articles devoted to what is hot in the IT industry, so we won't rehash them here. Instead, we will focus on skills that are going away. If these skills are all you have, soon you may be in an unemployment line. If these skills are the most recent ones you have, NOW is the time to update your skill set and prepare for the future. Posted: 08 May 2013 \| Published: 08 May 2013 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Business Processes \| IT Asset Management \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services

Keeping Service Desk Simple sponsored by Nimsoft, Inc. WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems. Posted: 11 Jul 2012 \| Premiered: Jul 1, 2012 TOPICS: IT Best Practices \| IT Departments \| IT Management \| IT Service Management \| IT Services \| IT Systems \| Service Process Optimization Software

SysAid IT Success Story: LG Electronics, Canada sponsored by SysAid Technologies Ltd CASE STUDY: This case study examines how LG Electronics deployed a new helpdesk solution that allowed them to manage, monitor, and prioritize all of their IT tasks on one powerful platform. Posted: 06 Sep 2012 \| Published: 06 Sep 2012 TOPICS: Help Desks \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL \| Service Level Management

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